I purchased the phone attached to a MetroPCS service plan from this store. The phone, however only received about 50% of the incoming texts due to a software error that was not remedied by several tower resets and full factory setting resets performed by well-meaning MetroPCS locations I was able to attend while traveling for work in the days after the phone purchase. Since I travel all week for work, this problem had going on for the better part of a week and cost me several thousand dollars due to an inability to connect with clients. I was told by well-meaning and helpful employees of other MetroPCS locations that I needed to return to the Anaheim Long Beach location where I purchased the phone in order to receive a replacement which I would be given immediately. 4 days after purchasing the phone I made a special trip back to location, and the man claiming to be the owner of this location declared that if he texted me and I received his texts that none of the screenshots proving the problem that I could show him meant anything, that I was a liar, and that nothing was wrong with my phone. This very same man, who claimed to be the owner of the store, also loudly bragged that a nursing student who worked for him being very lucky to receive his $16 per hour because she would never receive that kind of money while working as a nurse. I mentioned this to show how delusional the person is. The man who claims to be the owner of the store seems to operate in a world where his ego somehow affords magical benefits to anyone that it touches? His store had plenty of replacement phones in stock, as confirmed by an employee when I returned, and that the warranty required him to give me without delay and on the spot. Still, rather than allowing me to show him screenshot proof that he had not delivered what I had paid for when I bought this phone in service, and simply solving the problem then and there with the replacement I was owed, he shouted nonsense over any attempt I respectfully made to talk to him. Delusional, dishonest, disrespectful, and rude, this man will, unfortunately, have to see an application of the law to discover much about his environment. read more