definitely this is a great company , great customer service and great technician's , they really…read morehelpful and resolve my issue that i had over 6 months ago in 15min no more thanks a lot Elitech and you deserve a 5 stars from me

From the owner: At ELITECH, we are driven by a relentless commitment to technological innovation, providing our…read moreclients with cutting-edge solutions. Our unwavering dedication to excellence positions us to tackle any software and hardware challenges with precision. Renowned for delivering premium quality services, we specialize in onsite interventions for data recovery, IT networking, server rack stack, and data center upgrades exclusively for our valued business clients. As a trusted Managed Service Provider (MSP), we go beyond offering comprehensive IT solutions and proactive support, ensuring the seamless optimization of your business operations. Call us today! Our dedicated IT consulting team stands ready to provide timely and efficient online remote interventions, guaranteeing uninterrupted technological support for your success.

I have been to this store several times and to be completely honest, the store in Revere is much…read moremore helpful and friendlier, and the staff is more knowledgeable. As for T-mobile as a provider, they are better than Sprint was, yet they have lots of room for improvement. They misrepresent things and don't take responsibility when there is,a problem.. Customer service has been great at times, other times they have been patronizing and down right rude. Wait times are ridiculous when you call in and of course they want you to use the app and do the work so they don't have to pay someone to do it. I spent hours on the phone to get a rebate i was promised and it took many phone call and weeks to resolve. Pay attention and get everything in writing. If you are not tech savvy, I would not recommend T-mobile.

So my mom's flip phone was on last legs, speaker no longer working and also official deadline from…read more3G shutdown approaching. She called the store earlier this week, spoke to someone she did not get name but said he was nice, confirmed they had flip phones about a half dozen. Called today and they had one/1 left so we went right over. Leisha T. helped us, got my mum a chair, went over options buying phone up front or paying in installments, how much per month post taxes and protection plan. Answered all our questions including if my mom could keep her same phone number because she is T mobile customer and keep paper bill/both yes. Store is large, masks not required but we wore ours. Leisha T. again, very nice and efficient, and she gave us heads up store will be closing for about a month for remodeling this summer/but then will re open.

I had an extremely frustrating experience with Grasshopper…read more First, their cancellation process is unnecessarily complicated. They require you to submit a reason online, generate a case number, and then call in to actually cancel. Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help. By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us. When I asked for a refund for the months we were not using the service, I was told the representative "did not have the option" to issue one. So not only were we billed for a service we weren't using, but there was also no resolution offered. This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop. Overall, very disappointing experience. I would not recommend this service.

If you enjoy lighting your money on fire and getting spit on in return, boy oh boy do I have a…read morephone service for you. Grasshopper charged me over $1400 for a plan so outdated it might as well come with a rotary dial and a carrier pigeon. I didn't even get a heads-up...just BAM! "Thanks for your money." When I called to ask why I was being billed like it's 2007, their response was basically, "That's the plan you picked." Really? That's the best you've got? I pointed out, that Google, Zoom, RingCentral, and even your neighbor's kid's lemonade stand offer better VOIP services at half the price. And just like that, a miracle! Suddenly, they do have a new plan that only costs $800. Amazing how those don't come up until you start yelling into the void. I asked three separate times to be switched to that cheaper plan and to be credited for the blatant overcharge. Each time, they promised it was "taken care of." Spoiler: it never was. Months went by. Still no adjustment, no refund , just the distant sound of crickets and the faint stench of corporate indifference. I finally pulled the plug, expecting at least a partial credit for the six months left on my plan. But no, customer service told me that "we don't do that." So to recap: Grasshopper charged me premium pricing for relic service, tried to upsell me with fake savings only after I complained, broke their own promises multiple times, and finished strong with a big ol' middle finger when I canceled. I've had better service from vending machines. Never again. Grasshopper, you've earned this one-star review with flying colors!

This location is horrible. T-Mobile as a corporation is horrible. I have had way too many problems…read morewith T-Mobile and this store location. They lie to you and nothing they say or do is right. I waited 15 minutes to be seen while the girl That greets you sits down to play a game on her phone and I got a picture of that.im disabled and had to walk there to be charged money when they said that I wouldn't pay anything. I regret being on T-Mobile

Great experience. I went in asking about the cost to upgrade my old, but working phone. Jonathan…read moreexplained several different options (including what I would get if I upgraded my plan, but did not pressure me at all). I ended up getting the newest 16 Pro Max and he was able to transfer everything while I went and got lunch. I got credit for my old phone and had a week to bring it back (which was helpful as I had to un-pair some things on the old phone for some apps to work on the new phone, etc. which he had said could happen.) I brought it back today and while Jonathan was not there, Sarah helped me and she was great as well. This location will be my T-Mobile store going forward. I had a bad experience at the one on Boylston Street in the Back Bay several months ago.

Great experience! Will use again. They were quick to respond and able to fit me in that day.read more

From the owner: TechToucan Solutions is proud to provide top-quality IT services for home and business clients. Our…read moreservices include software setup, computer repair, data recovery, TV setup, internet troubleshoots, Apple and Android phone repair, and much more. We do it all! In addition we also provide complimentary IT consultation services, as we believe in delivering value to our clients and ensuring they receive the best possible return on their investment.

Been going to Alfa for many years . Owners are very pleasant and helpful. Great service and pricing…read more! Recommend highly !

My laptop wasn't charging. I first took it to MicroCenter in Cambridge and it was going to be…read more24-48 hours for Microcenter to give me a quote for the repair. I first called Alpha and they were very helpful for free. Finally stopped in a 5PM and they quickly determined - (under five minutes I had a bad power supply). Even had a replacement power supply for me. Fair pricing fast and expert level knowledge/tools.