warning!!! do not shop here. the customer service is terrible. i dealt with the so called manager myra and the sales associate sandra and they are rude and have no respect.
i walked in to purchase a new phone and sandra had no idea and knowledge of the phones that she had in stock. i had to read every single point of purchase card on display to make a choice of phone on my own. i paid cash and i didn't realize that i did not get a receipt until i hot home. i started inputting all my apps and email info and i realized the phone was not charging when it was hooked up to the charger and the phone was hot. i took the phone back to the store after 2 hrs. i explained to both of them that the phone didn't work and immedeatly they told me that there was no refunds or exchanges. i told them that they did not give me a receipt and they didn't tell me that before i bought it. they were both very rude to say the least and they were trying to throw me out of the store. sandra got my new non working phone and threw it out of the store with the bag and called the police because i would not leave. they eventually printed me a receipt and i called the toll free numbers on the receipt and none of the numbers were good. one phone number had one too many numbers, the other number was a fax tone, and the 3rd number was a recording that said it was unable to make tye call from my valling area. i asked for the owners information and they refused to provide it. i asked for the corporate number and district rep and they also refused to provide me with it. the police showed up and sided with me, but said that the police had their hands tied because it was a civil matter. the police ended up finding out where the corporate store was located at and i went there fir help.
what a difference, carlos and luis were the best. the resolved my issue by exchanging my phone with another same model phone.
do not shop at this store!!!!
the girl in the picture claims that she is the manager her name is myra. she will rip you off if you are not cautious. read more