This morning was one of those moments that I almost lost my mind. I looked at my phone, and my…read moreinternet completely shut down. Knowing that was an issue, I quickly switched to see if my Wi-Fi was working, and still no internet access on my phone. This is the kind of day that will make a man go crazy when you're disconnected from the outside world. Long story short, I went into Verizon and received the absolute best customer service I've had in a long time. The gentleman's name was Ruggeri and he knew exactly what to do to diagnose my phone to make sure that he could get it working again perfectly. Lo and behold, after a few tries and a SIM reset, my phone was working perfectly. Thank you, Ruggero, for all of your help and your kindness, and I highly recommend coming to this store and getting your phone serviced by Ruggero.

I have never written a review in my life, but my experience at this store has been so terrible…read more This is not a corporate Verizon store. The gentleman that helped me with my Verizon acct screwed up my entire acct. Deliberately lied about what my phone payments would be, what I would be loosing from my current service, etc. He was very unpleasant to other customers in store while I was present. I went in for a 2nd time to try and fix the issue (as advised by Verizon rep) he was so unhelpful and again, rude to other people in the store. It's been over 2 months and I'm still trying to fix the issues he created with my phone accts. I do not recommend this business.

Came in to see if we would qualify for new phones our previous phone service did us dirty I'm now…read morestuck with a $998 bill with them which I am going to pay off. But Edward helped us out with everything we walked out with 2 iPhone15s that cost $300 out the door. Also want to recognize him for how he handled multiple customers that were waiting behind us. I am glad we walked into this location

I will only go to this Verizon store from now on. Cody was beyond amazing! My husband and I went in…read moreto get an upgrade on my phone, Cody gave us a few quotes and we both ended up trading our phones. He took the time to explain everything about the options and the plans, and to set up our phones for us so we didn't have to do anything. he went above and beyond for us! So knowledgeable and great costumer service! Thank you so much Cody!!!

The service requested was explained well and they didn't over promise. The staff is accurate and…read morefriendly. Very service oriented. Good value for the money. A reliable place to come.

If I could give a zero star I would, but because Yelp doesn't allow it I can not. I went through…read morethem because they are contracted with ATT. A simple battery changed turned into a nightmare where the Representative broke my screen. After breaking my iPhone screen per procedure they can no longer touch my phone, so now I have a broken screen and the same battery. Their only solution is that Asurion will cover the phone and replace it for me. My 30k photos and videos on my 1TB device is now stuck and I can not access because I have the screen of death on my phone. I am very upset with this crappy company. Please DO NOT do business with them. They are a bunch of incompetent frauds.

Great overall customer service! Shout out Greg for helping me out today, thank you as always.read more

The guy is really friendly, but it was a rollercoaster of a process…read more First, I called and got a quote of $250. He confirmed it would be a screen provided by Apple. I had been calling around to competitors like U-Tec who were quoting Brand New third-party screens from some pretty reputable screen producers for around $270. Because I wanted an Apple screen I went with RepairAll. I visited the location and dropped my tablet off, he told me if I wanted to pay an extra $30 it would be ready the next day otherwise it would be 2 days total. He ended up closing the store for a family emergency for 5 days after I dropped my device off (why would he charge me $30 more for early pick up but no discount for late pick up). After he finally re-opened the store, I went in to pick up my device and it was not ready. Because they weren't answering their phones I visited the store once in the morning to which he would say "come back later in the day". I would go back later and it wouldnt be ready. This happened for 3 days where I went to the store 2 times a day - wasting my time and my gas. After this fiasco he finally had it ready, but informed me that the device wouldn't turn on. To be fair, it hadn't been charged in a while. He ended up putting on some crappy screen that had a few different issues, but I got it to turn on after he tried up-selling me a new battery. It just needed to be charged for 30 minutes. I called in to get a better screen because this one was absolutely awful which he agreed to. I brought my iPad back in and we went back and forth for another 2 days . I FINALLY got it back with a ... Decent ... Screen. The screen has two blemishes on it, completely not worth what I paid. One near the top with a noticeable amount of dead pixels, and another blemish near the bottom where the pixels aren't the same brightness in a considerably large area. This place offers a year long warranty, but I am honestly afraid to come back here. Even if I had to pay for an entirely new screen I probably wouldn't come back here just to get the warranty. Hey man, if you're reading this - you should really be more considerate to your customers. Call/text with status updates, answer the phone, stick to your commitments, have backup plans, and lastly stop selling these crappy screens that have issues. When people get their device repaired they wanted it in like-new condition. I feel completely ripped off.

I was having a difficult issue with a different location they told me to go see their manager…read moreEnrique at a different store and that he was there at that moment so I went over there. When I got there we were greeted by an extremely nice gentleman. He was very knowledgeable and very kind and resolve my issue 100%. He explained everything to us and was able to reverse the original confusion that we had over the last several days with the other cricket location. Enrique was awesome and I will only shop at this cricket with him because I know he is honest and fair. He gave us first contact resolution, and offered us additional assistance. What was so different about Enrique is that he truly seem to care and he did not rush us out of the store. He simply stay calm connected with the customer and resolved our issue. Excellent job Enrique I hope you get promoted.

Im writing a review on the Cricket Wireless Authorized Retailer near the corner of Shaw and…read moreBlackstone! Went into the store to purchase an iPhone, ran the credit check, got approved, and the representative gave me the iPhone, as well as, a speaker and some beats headphones (nice), YET FAILED TO TELL ME ABOUT THE WARRANTY. I had to ask for it. I had to ask about the payment options, which she said to call a number and changed the payment option, so instead of paying $1000 I will pay $600 less. I had to ask her about the warranty, then she gave me the paper with the phone number to call if something happens to my new iPhone!!! I kept having to talk and talk and ask and ask to get the options i wanted. If i was an inexperienced shopper, I would have been ripped out (paying $1000 instead of less than $400, no warranty (btw, the iPhone overheated in 2 days)). Plus, the internet in my opinion isn't as good as ATT. Customer service was nice but was not helpful. I won't be shopping at Cricket stores anymore!!!

Stopped in because Apple couldn't get us in for a couple of days, and I'm glad we did. The staff…read morewas friendly, knowledgeable, and incredibly efficient. My iPhone had a stuck button, and they fixed it in just a few minutes. We were in and out quickly, and they saved us a lot of time and hassle. Excellent service, wouldn't hesitate to come back.

They took walk-ins ahead of my appointment and I would've had to wait far too long so I walked out…read more Clearly they don't know how to manage their time.

They provide the service requested in a timely manner. They're open 7 days a week. They offer free…read moreparking. I didn't use the restroom, not sure if they have any.

Great service from Brayan I will recommend him to all of my…read morefriends, colleagues and family

Never answers the door never answers the phone smells like straight up weed wouldn't recommend this…read moreplace at all!!!!

I would recommend coming here, quick fix and good service. Fixed my iPhone 14 for cheap and fast…read morefix.