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    Metro by T-Mobile

    4.0 (2 reviews)
    Open 10:00 am - 7:00 pm

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    People searched for Mobile Phones 8,610 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    3.0
    (25 reviews)

    Eric is amazing, he went above and beyond. Great customer service. Service was great and quick. My…read moreconcern was resolved. Will definitely come back to this location.

    Poor and Unacceptable Customer Service from the Manager of this Tmobile location, Brian Smith…read more Being the fact my wife and I are T-Mobile customers for sometime over some years now. Her phone decided to stop working. 2yr Apple care expired but we had warranty from T-Mobile. Dealing with T-Mobile tech support for two days and finally having them send a replacement phone to this location to trade out the old non-working phone. Mr. Smith repeatedly told my wife, "he can't take the phone, because it doesn't work". Confusingly, why would T-Mobile send a replacement phone specifically in my wife name and being that fact I was receiving the text tracking updates of the phone saying that it was shipped and was ready for pickup and to bring the non-working phone in to trade it for T-Mobile ("Brian Smith) to send it back. My wife asked why he can't take the non-working phone, he then proceeded to repeat it again. "I cant take that phone, you have to go to apple for them to help you "free of charge". My wife went to apple. Apple says they will charge $699 to diagnose or fix the issue. Apple turned us to T-Mobile in Cerritos and service was the best from Juan (Manager at cerritos location). Juan proceeded to help my wife cancel the order and have their own store process another order to come there. I hate to write this long review but hearing this from my wife, that has stressed her out for three days now without a phone. Mr. Smith had one job and that job wasn't completed nor satisfying.

    Metro by T-Mobile - mobilephones - Updated August 2026

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