2 men at service desk never stopped talking to each other while customer waited to ask a question…read morefor drill bits. Rude and unprofessional employees clearly no training in customer service or products. On to the front registers and the staff situation was exactly the same. Rude and unprofessional. True Value should review this location in Burnet or close the store due to employees. Rating 1 star is too generous!

Did not want to do an exchange. Despite seeking assistance in selecting the correct color, I…read morereceived the wrong shingles initially. Upon returning to exchange them, both the salesperson and the manager refused to accommodate my request. They said they don't accept returns on shingles. As the error originated from Hoovers guidance, I believe it is unfair that I was held accountable for the mix-up. I had trusted their expertise in selecting the appropriate product, which is why I sought help initially. Horrible customer service!!!

We moved into our home built by Texas Building Center October 1,2022, by December 23,2022 we were…read morealready having major issues with EVERY single window in our house. Several inch thick solid ice around the trim of every single window in our house. We reached out to them immediately because we were still under warranty. It took them until the end of May to even come and look at it, keep in mind the GC lives one street over, absolutely no excuse. First the owner told us "he's never seen this issue in any house he's ever built" then he said in an email "That's why you don't put aluminum windows in a barndominium". Why is this their standard window you put in your houses then? I wouldn't even put these crappy windows in a barn, we also would've spent more money on better windows had they told us we can never redo windows in a barndominium! We have reached out MANY times only to be ignored and ghosted by the builders. They were trying to avoid us as much as possible until our warranty was out so they didn't have to fix their mistake. After the May visit to our house they wanted us to purchase a $3,000 dehumidifier to prevent the windows from doing this. Prior to the $3,000 dehumidifier we were told after arguing with them about why should we have to pay for their wrong doing they did agree they would cover this for us. Also the Wayne's air owner called me telling me that they didn't even believe the AC was the problem, at that they agreed it was a window installation issue. Then Mike the owner told me "they never said that" yes they did! The problem has not helped AT ALL. Also when he FINALLY came to look at our windows and AC in May he said we just need to keep our AC at 60 degrees to avoid higher humidity, really? Are you going to pay for my AC bill every month? Last week the first day of the temperatures dropping we are left with solid ice once again around every window of our house. We have reached out to builder yet again, he responds once or twice to make you think you are going to get help then ghosts you. These windows are a piece of crap and not worth the money we spent building this house. This was supposed to be our forever home and this is a continuing issue, not to mention the amount of mold we have around every single window and has ruined our dry wall. We would not recommend this builder to anyone and we will be taking legal action.

In the market to build a barndo on some land out in the Hill Country. I did the typical…read moregoogle search for "best barndo builders in Texas" and Texas Building Center was on the list. Hubby called and we drove straight there. Greeted by Matthew & Katy and let me just say, we were blown away by all the information we received in the hour we were there. They showed us around and answered all of our questions, and we had a ton! We learned so much and feel very comfortable about moving forward with the building process. They have a plans guy they work with and also a local banker that specializes in barndo loans... it's almost a one stop shop in this little community. Matthew is super knowledgeable about EVERYTHING! Very authentic and not pushy. My husband and I both automatically had a great feeling about them. These days you can hardly get a call back or friendly service anywhere. This company has it all. We will definitely be back and would recommend them to anyone. So many options for building and they do it all from land clearing, driveways... Great business all around! Hopefully next time the dogs will be there. :)

I cannot in good conscience recommend Tri Supply to anyone for any reason. Our experience with them…read morewas an absolute nightmare from start to finish, and it's astounding to me that a company can function with this level of incompetence and carelessness. We purchased a $1,300 custom back door from Tri Supply because our home was brand new, and the builder had already used Tri Supply for the existing doors. They had all the specifications and exact measurements, so this should have been a simple transaction. We met with Catherine, who placed the order for us since we wanted to replace our full-length glass back door with one that could accommodate a dog door. The first door arrived a few weeks later. After taking apart our original door, removing all the hardware, and preparing to install the new one, we discovered it was a foot too short. A glaring but forgivable mistake. Catherine apologized, admitted the error, and assured us she would fix it. The incorrect door was picked up the next day, and we waited another week and a half for the replacement. When it arrived, it looked correct, so we once again went through the painstaking process of removing and reinstalling hardware on a nine-foot solid door--only to discover that this one was 3/16 of an inch too wide, making it impossible to fit. Handling and rehanging a massive, heavy door like that is no small task, and the level of frustration we felt cannot be overstated. I am a disabled veteran with back issues so this was a tall order, quite literally. We reached out to Catherine again, stayed polite and patient, and asked for someone to come measure the door properly. Instead, we were told to measure it ourselves, which we reluctantly did. Tri Supply then instructed us to leave the door on our front porch for pickup. It sat there for five days before they finally retrieved it, despite multiple calls from us. Another week and a half passed before the next door arrived. By this point, we were beyond exhausted with the ordeal. This door finally seemed to fit--but it was damaged. It had scratches, scrapes, scuffs, and even footprints on it, as if it had been dragged across concrete and treated with complete disregard. This was the final insult in a process defined by delays, negligence, and incompetence. While the door eventually fit, the entire experience was an infuriating lesson in how a company can fail its customers at every step. Tri Supply demonstrated a shocking lack of professionalism, accountability, and care for both their products and their customers. If you value your time, your money, or your sanity, avoid this company at all costs. Only consider them if you have no other options and are prepared for weeks of frustration, repeated mistakes, and careless handling of your property.

Ordered 7 pre hung composite doors and it was a big disappointment all round. On the work front,…read morethe quality of milling and glass install was just awful: big gaps between glass and trim, unneeded routing, wrong sills, wrong astragals, way too late. Went there because of the good reviews, but regret the decision. Many thousands of dollars went into fixing up what they delivered. On the service side, Mollie is the point person for them in Austin when it comes to doors. I had read poor reviews about her and unfortunately I can only concur. Would not do business there again.

Dan did a great job from start to finish. We had to find a part and he meticulously worked from…read morestart to finish to find it. Great work Dan.

I can't remember how we found Dan a couple years ago, but I'm so glad we did! At that time my…read morecloset bar had come down due to the weight of many dresses. Dan anchored everything to studs and fixed up the wall and it's been great ever since. Fast forward to today, where I've found myself in a boot situation. I ordered a custom shelf on Etsy that came in many pieces with heavy shelves. We figured we'd see if Dan could install and while he was at it, fix an outlet, fix an outdoor light fixture, hang an irritating heavy photo collage, and fix our bedroom door that keeps pulling apart at the hinges. He came out to take a look at everything and fixed it all same day. We're so pleased with his work, not to mention he is a a genuinely friendly person who takes pride in his work. Highly recommend!