Went to have my car windshield replaced they Scraped off my inspection sticker Handed it back to me…read more Scrunched up I took it to the Garage I go to to have it put back on My Garage could not read the Numbers my inspection was good until December when I told I had my windshield replaced and that I went to mesko they where very surprised that to hear it and and to see the the condition of the sticker the numbers where unreadable

Had my car window crack repaired here. I wish there was a yelp review earlier. Then I would just…read morehead to Mesko's and let the professionals take care of my worries. Instead I spend 2 hours doing research and talking to my insurance. Here's what happens if you have a glass chipped or cracked. You call Mesko's and make sure they are open. You come in. They call your insurance and take care of the paperwork. Then they fix your glass in 15 minutes. Done. Insurance often waves the deductible if you repair a chip. This place is so much more professional and friendly then the Safelite. They actually know what they are doing. They would not try to repair a wet glass outside at your parking lot, where it will crack for sure. Highly recommended.

Honest and smart auto repair! I am a woman who has been through the ringer with mechanics. I have…read moreserious trust issues at this point. The gentlemmen at Pine Brook have been so fair and straightforward I will never go to another mechanic. Not only have they saved me money, I can always get an appointment with them quickly, their repairs are compleated in a timely manner and they communicate with me before they do any work. I have a renewed faith in mechanics because of these guys and I feel safe sending my kids here to get their cars serviced.

Driving on the first leg of our trip home from western PA in our 2016 Flex, the battery charge…read morelight came on almost immediately. We drove about 260 miles to our stop for the night on Sunday. We had watched the warning light stay on and then go off for a while and then come back on. We had another 340 miles to go on Monday but our son advised us not to go before getting it checked since it appeared to be the alternator and the car could stall on our way if we tried. We were expecting a snowstorm on Tuesday at home in NH so we were searching for a place that could take care of us on Monday. We settled on Key Ford as our only chance. We ended up dealing with Service Advisor, Brian Kozuck, and he indicated they would do their best to get us on the road by the end of the day. Brian kept us informed as they diagnosed the problem (it was the alternator which was bench tested and failed) and worked on replacing it. All looked like it would be finished by 5pm closing but at the last minute things were not checking out. The replacement alternator was not putting out the required amperage. It was 5pm and looking like another 2 nights at the hotel so we could drive home after the storm. Brian offered to drive me back to the hotel and we started out. About 5 minutes into the drive he got a call from his mechanic who indicated he had found that a ground wire had burnt out and they could take care of it. He thought this would take care of the problem so we turned around and went back. They continued to work, making new ground wire and putting things back together. Almost an hour and a half later (well past the 5pm closing time for the shop) the car was fixed. We were able to drive home Monday night and beat the storm that dumped 8" of snow on Tuesday. We can't thank Brian and the mechanics at Key Ford enough for working beyond closing time and helping us get home ahead of the snow!! THANK YOU BRIAN AND YOUR TEAM!!

I bought a vehicle from Key Ford of Exeter. I thought I got a good deal until I got home and looked…read moreover the paperwork. I had my special needs son with me and while I was distracted, papers were put in front of me to sign. 3 of the papers were for 1) warranty 2)appearance protect 3) tire and wheel protect. I told the finance person that I didn't want anything that didn't come with the vehicle. Unknown to me, I ended up signing for them. This was done at closing on a Saturday. I emailed the finance guy and the salesman as soon as I got home and looked over the paperwork. I told them both that I never wanted them. On Monday morning I was told that the loan went through and the only thing they could do was refund my money for them. The money was never refunded. I plan on contacting the Better Business Bureau. I have emails and texts to back this up.

Very disappointed in a quote I got from the shop.... I bought the materials because they were on…read moreback order but I was able to find them...(lugnuts&stems for a tire) the quote was 350$-550$ and I was actually able to get the work done at a local garage for 80$... I used your services in the past but never will again... I called the manager and he was not very receptive to my concerns

ECM "programming" upsell factory. Brought my 2014 GMC…read moreTerrain in. Quoted ~$1,300 for ECM + install + programming after a $212 diagnostic (supposed to roll into the repair). I supplied a pre-programmed, VIN-matched ECM to keep it simple and cheap. They still tried to tack on a $200-$300 "programming" fee, claiming "your key won't work without it." Reality check: after they installed the ECM, the car started immediately with my original key. No special programming needed. When I asked for the standard GM SPS/TIS programming session log to prove anything was actually flashed, they wouldn't provide it. If programming was necessary or performed, producing that log takes 30 seconds. They couldn't--because the upsell wasn't real. Other gotchas: the diagnostic "credit" only applies if you buy their parts (not disclosed up front), and they hide behind "Global A requires SPS" as a blanket excuse to sell full reflash even when a VIN-matched module starts the car just fine. Post-install, they tried to keep the narrative going; I removed the vehicle to stop the billing creep. Bottom line: they tried to turn a $400-$600 ECM swap into $1,300 with invented "programming" and zero documentation. If you go here, demand itemized labor and the SPS session report before paying for any programming. If they can't show it, walk. I won't be back.

Scranton collision is hands down the best body shop in Scranton. They kept me informed during the…read morerepairs ! They would let me know when they were having trouble getting parts. Carla was very helpful setting up my rental, Rich explained the repair process when I went to get my estimate. Shane was the guy keeping me informed and Donny did amazing with the repairs. You couldn't even tell that anyone painted the vehicle ! Larry is by far the best painter in the area !!!! A+++++++ review.

I took my car to be repaired there after it was hit while parked. Dropped my car off Monday…read moremorning and on Tuesday morning received a call that my car had been vandalized, all 4 tires stolen and two windows damaged. I went there to view the car and not only was I not shown the car I was treated horribly by the manager there. They are currently trying to hold me responsible through my insurance for the damages, so not only was my car vandalized, I have to go through all the hassle of contacting my insurance company and having to wait to have this place and my insurance battle it out. I would defiantly not recommend taking your car to be repaired here especially if you are a woman for fear that you will be treated as horribly as I was. edit: update over 2 weeks later and I still have not got my car back. The damage that was done to my car was conveniently underestimated by the garage. To top it all off i received a phone call from my insurance adjuster regarding the wheels they originally put on my car to replace the ones that were stolen and he termed them as unacceptable and unusable. The damage to date is all 4 wheels, 2 windows my windshield wipers ALL quarter panels the hood and i think some damage to the roof as well. This garage is not a safe place to take your car to be repaired the security is lax and the customer service is awful. Please learn from my experience so this doesn't happen to you !