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Merle Norman Cosmetics

5.0 (1 review)
Closed 10:00 am - 2:00 pm

Services - Merle Norman Cosmetics

Spray tanning

Therapeutic massage

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8 years ago

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Ulta Beauty

Ulta Beauty

3.0(31 reviews)
67.7 mi

I had an order placed with a gift card I received from my mother for Christmas. I used it on an…read moreitem and ordered it for curbside pickup. It was the last day to pick up the item, but my mother was in cardiac ICU in the hospital so my husband called to see if they could hold the order another day and he would pick it up for me. The girl on the phone said no problem at all. The next day I received a notice that my order had been cancelled. My husband called and told them what happened and had to speak to 3 different people including the manager. I paid with a gift card and it was used up so I threw it out and they didn't know what to do. The manager finally go on the phone and said she'd contact customer service. It's been days and have not heard anything back at all. I understand I didn't come and get it to begin with, but don't tell someone you are going to hold it and then cancel it and then say we will contact customer service and then not contact back. No one knew what to do. I couldn't get my money back from my gift card. It just added more stress since my mom was already in the hospital. She is what is most important though, but I wish the staff knew what they were doing. No one knew what to do and didn't say sorry or really cared. I ask for gift cards every Christmas for Ulta but I think I'll pass next year.

I would like to give a shout out to Rachel the Salon Manager, Rachel the Store Manager, and Aimee…read moreat the Salon. You three are wonderful assets to Ulta. Your kindness and professionalism do not go un-noticed. I appreciate all that you do. Thank you.

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Merle Norman Cosmetics - cosmetics - Updated May 2026

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