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    Mergence Esthetics

    5.0 (1 review)
    Closed Closed

    By appointment only

    Services - Mergence Esthetics

    Acne treatment

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    5 years ago

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    Jiva Med Spa - Columbus - Jiva Columbus Lobby

    Jiva Med Spa - Columbus

    3.3(103 reviews)
    40.5 mi
    $$

    I purchased a laser treatment package in December 2025 and had to wait until late February for my…read morefirst session without any prior notice. That kind of delay, with zero communication, is completely unacceptable. After the first treatment, there was no follow-up whatsoever. It's clear this business does not prioritize its customers once they've paid. It only gets worse. My second treatment was scheduled for March 26, and again, no one bothered to inform me of any issues. I had to call myself to confirm, only to find out that Tisha had resigned and my appointment couldn't happen. No call, no email, no effort to notify me. Since then, I have made multiple attempts to contact the clinic, and not once has anyone returned my calls. Instead of fixing the problem or honoring the service I already paid for, staff keep trying to upsell me on other services. That is completely inappropriate and unprofessional. I paid in full for laser treatments--not for excuses or sales pitches. This is extremely poor management and unacceptable customer service. If you cannot deliver the services you advertise and take full payment for, you should not be operating this way. Management needs to take accountability immediately. It literally feels like you have to beg them to provide the service you already paid for. Seriously!

    I've been trying to get in contact with management since Wednesday, and no one has reached out. As…read morea paying customer, this is extremely frustrating and disappointing. I was already hesitant to put down a deposit due to past questionable business practices, but I decided to move forward because I specifically wanted to see Tish, who is known for her expertise in tattoo removal and laser services. Unfortunately, Tish has since resigned, and no one from the company communicated this. Not only was my appointment canceled because the new provider doesn't even work on the day I was originally scheduled, but I was also reassigned to a completely different provider--one who does not have a strong or reputable track record. I had hoped things would improve under the new ownership with Patrick and Mark, but that hasn't been my experience. The lack of communication, transparency, and customer care is concerning. Do your research and trust your gut before booking here. I would not recommend scheduling with Jiva Medspa. ‼* update as of 4/10/26 I do not appreciate the public reply suggesting communication or resolution efforts, as I have not received any outreach from management since March 25. It is disheartening to see a response that presents an attempt to resolve the situation when, in reality, I have been available via email, text, phone call, and social media, and there has not been a single direct attempt to contact me or rectify the issue. Additionally, I was originally sold a package for the Pico laser; however, the Hollywood Spectra laser was used during my treatment. This is not the service I agreed to or paid for. As a result, not only have I not received the treatment I was promised in terms of the specific technology, but the overall treatment plan and expected timeline have also been altered.

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    Jiva Med Spa - Columbus - Jiva Columbus Exterior

    Jiva Columbus Exterior

    Jiva Med Spa - Columbus - Complimentary drinks

    Complimentary drinks

    Jiva Med Spa - Columbus - Red Light Therapy

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    Red Light Therapy

    Luminous Skin - Acne Bootcamp before and afters!  On the left is prior to starting the program and on the right is 3 months into the program.

    Luminous Skin

    4.9(18 reviews)
    77.9 mi
    $$

    I agree, with the other reviews... this is a new hidden gem located in Salon Concepts!…read moreAlthough I am no expert, it was my best Brazilian yet. Granted I have only had two (this being my second), it was a bit better than the first. By 'better' I mean a few things sets this place apart from my first experience. First, Gina was quick to get back with me on appt times and when I needed to reschedule the night before she was quick to respond and flexible to schedule with. Second, the experience was better... as mentioned in other reviews Gina was personable and talkative, to make the experience more comfortable and less awkward. Third, the 'coverage' was much more than the first one I received, for essentially the same price. I have already scheduled my next appt. and this looks like it will be my go to place for waxing!

    I highly recommend Gina! I was battling acne for about a year. It just would not stop! I went to…read moreGina for her acne boot camp. She personalized a skincare regimen for me. The products are pricey, but they are definitely worth the money. Gina took the time to look at my medications to see what may be causing my acne. I changed birth control pills and started taking a zinc supplement. She also informed me on ingredients to avoid for cosmetics. It took 4-5 months to get completely clear. I have been acne free for 3 months and my scars are fading. Woo hoo! Thanks Gina!

    Photos
    Luminous Skin
    Luminous Skin - Eminence Organic skin care and Face Reality Acne line--both lines are retailed at Luminous Skin.

    Eminence Organic skin care and Face Reality Acne line--both lines are retailed at Luminous Skin.

    Luminous Skin

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    Mergence Esthetics - skincare - Updated August 2026

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