I recently took a pair of ladies unlined dress pants to Em's to be shortened and re-hemmed. I…read morebought the pants, which were fairly expensive, to wear to my granddaughter's wedding and needed them back in a couple of weeks. The original hem in the pants was a blind stitch which every professional seamstress or tailor would agree is the appropriate hem for this type of pants. Em's was prompt in getting the pants back to me but she hemmed them on a sewing machine with a straight stitch and one leg was 1/2" shorter than the other. There was even double stitching in one area on the outside of the leg, very visible. I will not use her again. I took the pants to a professional alteration shop in town to be reworked with the proper blind stitch, they are charging me $15 vs Em's price of $25. Lesson learned!

I would not recommend this lady at all she took my daughters dress in 4 inch on the side when we…read moreonly asked her to fix the shoulder strap. I reached out to the owner and was told that is what I asked for and that is how she pinned the dress. She never pinned the dress on the side we never asked for it to be taken it since the dress already fix perfect. Owner would not make right by her mistake and we were forced to buy another dress for her dance.

Exceptional work at a reasonable price. Very impressed, especially after being extremely…read moreovercharged by a competition downtown.

I have been going to this woman for YEARS, whether it be for casual wear, formal wear, tops,…read morebottoms - you name it. I need most of my clothes hemmed for my height. But I was SO offended by how I was treated this morning. Last year, I took a bridesmaids dress to her 1 time, to which she kindly said "I'm not taking formal wear" to which I was assuming due to influx of formal wear due to wedding season. I haven't seen her until this time, which was this morning. This morning, I took 1 plain black polyester dress to her to ask if she could hem the bottom for me. I saw a sign on the door that said no formal dresses. I was under the impression it was not a formal dress due to the material and simplicity, but I'm no expert. When I walked in, she raised her voice to say "Stop bringing formal dresses!" This was in a very rude way, and in front of another customer. I had only taken her ONE formal dress to her the year before, as mentioned. I believe this could have been addressed in a kind manner due to "misunderstanding." But REGARDLESS, I feel like you shouldn't talk to customers like that - or any person for that matter! I refuse to support this business anymore

This Asian-owned small business is my go-to for clothing alterations. I've had a formal gown and…read moremultiple pairs of pants altered here. She will communicate if she's unable to make certain alterations, which I appreciate because I would rather she do so than to damage the garment. It is cash-only, but I appreciate the customer service offered here. For example: I brought in a pair of pants where the fabric had ripped under the belt loop. Because she recognized this would probably happen again due to how the pants were made, she reinforced behind the rest of the belt loops as well at no additional cost.

Small unassuming shop. 2 ladies. Appeared nice. The main worker was very terse in conversation and…read moredidn't want to explain how she was going to correct the slope in my garment. She also told me that one other process I wanted done couldn't be done. Oh how I miss Tony the Tailor in Albany, GA. Was always an experience and he was an expert that explained why and how your item would be perfect for you when he and his seamstresses were done. This lady was rude and walked away once she told me she wasn't going to alter my garment. I never know why I have these high expectations of supposed professionals. Lol

Sue has done all of my alterations for at least 10 years. she does excellent work and can alter…read morejust about any garment. I'm short so I use her a lot

Alethia has been my go to for years because she leaves me overly satisfied every time. Recently she…read morede my daughter's prom dress and it was so beautiful.

I was highly recommended to this little gem by my dry cleaners. I found out this is where companies…read moresend their clothes to get altered. Agnes' talent for sewing and alterations is shown through her work. I come here every year to get my suit tailored. This year, I had challenging alterations where my travel/carry-on bag was tearing due to wear and tear. Agnes was able to sew a unique triangular strap onto my travel bag. Her adjustment made the travel bag continue its long life. I highly recommend for any alterations or sewing need to come here. Butler's prices are the best in town. My only con is that if you need service during the weekend. You have to wait until Tuesday to get work done. The business is located in what looks like a residential house. Very close to the South Augusta airport. Look for a sign in the yard.

This is quaint shop provides prompt work and quality service! We waited until the last minute to…read moreget a dress hemmed and pinned for social, 10 days out to be specific! Ms. Agnes and her team graciously worked to meet our deadline. What makes them exceptional is their customer service. The first time we went to pick up the dress, the train was still too long, which was my fault for not having the correct shoes for the first fitting. Ms. Agnes got to work with the pins and the dress was ready for pick up two days later!!! And at no additional fee for my mistake! We will use Butler Alterations for all of our tailoring needs.

The Tailor Shop performed a perfect alteration on a suit I brought it. I purchased a second-hand…read moresuit which needed the jacket sleeves and pant waist let out. They performed the service at a reasonable cost (~$50 for both alterations), and with great quality. My suit now fits very well, and I'm thankful they were able to turn a second-hand purchase into a real treasure!

Many times in the past I have always been satisfied with the courteous and efficiency of their…read morework. This past Friday (4-24-26) I arrived at 9:10 AM. As the sign stated OPEN TUESDAY-FRIDAY 10:00 til....myself and another lady waited another 10 minutes giving the proprietor the benefit of doubt. I called the number posted...mailbox full. If there was some sort of emergency, certainly that information could've been provided. In this day and age people are very finicky and readily and lend themselves to not patronizing businesses because of an isolation incident.

Very reasonable prices. She is fast and her work is amazing. I will definitely come here again…read moreshould I need additional alterations. I was able to get 10 items altered for $60.