Just drove home with a new Buick Envision, and so far, extremely happy with our purchase. Ask for…read moreAndrew, in sales, he went out of his way to ensure I was happy. He went as far as to spend almost an hour with me in learning the many features of the car, a job that is usually handled by another department, but the employee had called in sick. He assures me I am welcome to drop in any time if I should have questions or need to understand the car better. Very satisfied!

Despite the large sign on The Queensway, actually finding the entrance to this dealership is…read moredifficult. It's hidden on the East Mall and not signposted. Instead the driveway has a sign for the neighbouring VW dealer, and by the time you realise you've past it, there's no turning back, just a long drive back. But maybe that is a blessing, because if you don't go to this place, you can't be ripped off, or treated appallingly. I've tried a few times, but each time I leave shaking my head. Either they've refused to honour an appointment I've made because "Too many other customers have shown up unexpectedly." Or they quote grossly inflated charges for menial service. I've finally decided there's enough other dealerships in the GTA, I don't need to waste my time or money at this one any more.

This review is based on my experience with the Service and Parts Department. I did not purchase my…read morecar from here. I needed to get my car repaired. Being relatively new to the west end, I found Mississauga Toyota on Google Maps. Closest to my home, I decided to come here to get my car repaired. The Service + Parts Department opens at 8 so I went first thing. This location is very clean and staffed very well. As soon as I got here, there was someone to assist me immediately. He examined my car to determine what needed to be done. After I paid for the repairs, there was another staff member who walked me to where my car was parked. I know very little about cars, but the helpfulness and friendly service was very much appreciated. Good for: cars, Toyota parts/maintenance/service

I've leased three RAV4 Hybrids from Mississauga Toyota over the past 9 years and was preparing to…read morebuy a fourth -- until my recent service experience. This spring, I noticed a significant drop in fuel efficiency on my 2022 RAV4 Hybrid. When I called the service department, I was told by Albert that my mileage was "normal" and similar to his own. I followed up with a detailed email to the service manager requesting diagnostics -- but received no response at all. I then took the vehicle to another Toyota dealership, where they performed a throttle body and EFI system cleaning. The issue was immediately resolved, and fuel economy returned to normal -- confirming there was a clear and demonstrable cause. While I'm still happy with my RAV4 and plan to stick with Toyota, I've lost confidence in Mississauga Toyota's service support and will be purchasing my next vehicle from a different dealership.

Just a great place. Fair......... Happy with the Car and…read moreCustomer service. Love my new Car.

Worst service, strongly recommend you avoid having your car serviced at Audi Queensway. If I could…read moreput nonstars, I would. Every time I've taken my car in for servicing, there has always been a problem, the latest problem being sloppy service on my tire exchange. I dropped off my car to have the winter tires put on and the person working on my car did not put a cap on one of the tire valves, which I only noticed after I got home. In addition, I was provided with an incorrect invoice for the service and the error was only caught by me, not the service "professional". While I paid the updated correct amount without seeing an updated invoice, the updated invoice was promised to be provided right away. I'm still waiting for this revised invoice. A week has gone by and despite follow ups, I've not seen the invoice. Audi Queensway also indicates as part of their service they will wash your car, which has been the case on at least two occasions when I picked up my car from being serviced, and I've been told my car was being washed only to show up and find out this is not been. Not only is the service sloppy, unprofessional, and consistently bad, but there is an absolute lack of customer service. I've left several messages and texts over the course of a week to talk about the latest issues with my service and have not had the courtesy of any response. I will not be servicing my car there any longer, and would strongly recommend taking your car somewhere else for servicing.

I'm reviewing the service portion of the dealership, as I've never purchased a vehicle from here…read more Price seems more decent for certain services than other Honda dealers (eg the "A service" oil change), customer service rather friendly, and quality of work so far so good. Been having an on-going issue with my navigation that's been investigated by another dealership, however since they were so far from home and this one's the closest to my work, I decided to give them a go. So far, they've been quite accommodating, giving me rides to & from work and what-not. My issue is in the process of being investigated with their tech services, and I was told that it might take a few months for Honda to come out with an update for my navi to get it finally resolved, which I'm more than fine with, as long as it finally gets resolved. Also, I noticed that their price for an oil change (also known as "A service") for my car (using the synthetic 0W20 oil) is only $60, where-as at all the other Honda dealerships I've been to, it's been closer to $100. So with that in mind, chances are I'm going here to get my next oil change (unless I can make use of a coupon at another dealership to get it even cheaper). All-in-all, so far my latest experience with this dealership has been nothing short of excellent, and I'm looking forward to continuing to work with them.

This is an extremely irresponsible dealership. I've been here 3 times…read more I have a brand new 2026 CR-V. Three months after purchase the windshield cracked (stress crack). What kind of quality is this? 1st time I came for an inspection -- they damaged the plastic under the hood and scratched it. 2nd time -- they installed the windshield poorly, broke the clips that hold it, damaged the car and left chips on it. 3rd time -- they applied the film poorly, on a dirty windshield.

My name is Edward m and i have found over many years of working with them to offer you exceptional…read moreservice in buying or getting my car serviced there including going there 30 minutes before closing and staying late to help me out.Noah is always ready to sell you a car or offer you a test ride.What a fine example of a canadian owned and family operated business.I once found a new mercedes benz in montreal that i loved and they brought it all the way from montreal just for me. Thanks a million Peter family and employees,Edward m.

I have been into cars for years and World Fine Cars always gets the best quality vehicles. Their…read morecommitment to service,and quality is always apparent and has contributed to their success as being one of Toronto's primer used car dealerships. Ive bought from here before and would buy again.

I visited Thorncrest Ford in early April looking to replace my Mercedes with a very short lead…read moretime. I had been shopping around luxury dealerships, and had visited a few other Ford dealerships in the GTA inquiring about the Bronco in the weeks prior with no luck. I booked a test drive with Thorncrest online last minute - with no prior knowledge of that dealership or the team. I was blown away by the exceptional customer service and flexibility. There was a new branch manager who was so lovely and hands on -- incredibly focused on the customer experience and supporting his sales team. They went above and beyond to find the right car for the right price - and I have to say I am beyond thrilled with our new Bronco Sport Badlands. It's a few months later and we LOVE this vehicle.

1 Star - If I could give zero stars, I would…read more If I could give Thorncrest Ford and the Dilawri Group zero stars, I would. The sales experience was excellent--until the paperwork was signed. Once the deal was done, it felt like customer service disappeared. I was no longer treated like a valued customer. I leased a brand-new 2025 Ford Mustang Mach-E on April 12, 2026. Within less than two weeks, and with fewer than 2,000 km on the vehicle, it experienced a major powertrain failure and had to be returned to Thorncrest Ford. Just weeks later, while travelling to Montreal with my wife, the vehicle broke down again near Cornwall, approximately 450 km from home, late on a Friday evening. We were stranded. Ford Roadside Assistance would only tow the vehicle to the nearest Ford dealership, even though they knew no mechanical repairs would be performed over the weekend. We had no choice but to rent a vehicle to get back to Toronto, costing us $459.59 CAD out of pocket. Because I wanted the dealership that sold me the vehicle to repair it, I personally paid $2,385.49 CAD to have my brand-new Mach-E transported back to Thorncrest Ford. The vehicle remained at the dealership for more than seven days before it was repaired. The problem was eventually diagnosed as a failed High Voltage Battery Junction Box. When I asked Thorncrest Ford to reimburse the rental vehicle expense, I was told they couldn't because I had already paid for it and that it was "their policy." Instead of helping, they simply referred me to Ford Canada. No flexibility. No accountability. No effort to make things right. As if that wasn't enough, we were later notified of yet another technical issue involving the front camera system. Thorncrest Ford advised that they would pick up the vehicle, provide us with a rental vehicle, and complete the required diagnostics. That was almost two weeks ago. Since then, nothing. No pickup. No rental. No appointment. No follow-up. I've called. I've emailed. I've left messages. All I've received is the runaround. Ford Canada Customer Care has been just as disappointing. Throughout this entire experience, I never felt like anyone was genuinely focused on resolving the issue. I spent more time chasing updates than receiving them. There was never a sincere apology, no meaningful compensation for the significant inconvenience and expense my family incurred, and no genuine effort to restore my confidence in the Ford brand. The impression I was left with was simple: once you buy the vehicle, the problems become yours. A brand-new vehicle should not experience multiple major failures within weeks of delivery. A customer should not have to spend nearly $3,000 out of pocket, lose the use of a brand-new vehicle for more than a week, and then spend additional weeks chasing both the dealership and Ford Canada for basic communication. I've purchased vehicles from Porsche, Mercedes-Benz, General Motors, and other manufacturers over the years. Without question, this has been the worst ownership and customer service experience I have ever had. This was my first Ford. It will also be my last. Based on my experience, I cannot recommend Thorncrest Ford, the Dilawri Group, or Ford Canada. There are dealerships and manufacturers that understand that customer service begins after the sale, not ends with it. Unfortunately, that was not my experience. I would genuinely welcome a response from Thorncrest Ford, the Dilawri Group, or Ford Canada if they are prepared to take ownership of what happened and make this right. To date, that has not been my experience. I hope no other customer has to go through what my family and I have experienced with a brand-new vehicle.

This was a super tough pill to swallow, I fully intended to dig my heels in here and let my 2-3…read morestar reviews stand following a former uber negative customer experience 4 years ago, but in the world of second chances Islington Chrysler FIAT rose to the occasion this week and really redeemed themselves. I stopped by Tuesday evening to get a touch up pen for my 2014 Jeep wrangler, which as of late @ 93,000 KM was starting to show signs of wear and tear. This year alone I had to replace the battery, brakes, rotors and I had a rear door which was straining to open. That said, I had plans to see my Wrangler to the end of its life and I certainly had no intentions of dealing with this dealership after my past experiences. But, I was curious so after putting an order in for my paint pen I browsed the showroom and literally kicked a few tires. As you would expect I was approached by one of their team and they advised me of the end of month deals they had going on which included a pull ahead bonus of an extra $1000 off a new vehicle and a 1% finance reduction. Interesting, but knowing that for the past couple of months I had been considering getting rid of my Jeep Wrangler I let the guy (also named Chris) introduce me to a sales guy Rob. We chatted briefly and I expressed how the km were ticking up and there were a few issues here and there, plus I would have loved to lower my payments anyway that I could. This conversation proceeded and Rob, really listened, which was way different than my prior experience. He told me that the dealership had gone through a major overhaul and gotten rid of the old management style and the managers that employed those methods. He advised me that if I was willing to talk about my options he would go to bat for me (obviously a common line) but we had a good rapport so I figured there was no harm in finding out and testing a few cars for information purposes. After driving the new 2018 Wrangler JL (which with better fuel economy and every luxury option that you could come to expect from other similarly priced vehicles I was very impressed. When it came time to review the price, unfortunately the prices of Wranglers has gone up and to continue on with this model my payments would go up $60-100/mo. Not ideal for a new dad with a family to consider, so I asked about changing models what my options were and Rob levelled with me and said he could help me out and get me into a top of the line, fully-loaded 2019 Cherokee Trailhawk Edition and lower my payments, Naturally I was intrigued. Saw it, drove it, really liked it, and when push came to shove on negotiations Rob really appeared to care and went to bat for me. I didn't have to have a condescending conversation with a slimy/greaseball sales manager (also known as JJ and Jordan, aka Douchebag and A-hole). In fact the negotiation process was quite smooth and before you knew it I was shaking hands on this slick new ride at a price lower than currently paying and a better fuel economy. Then came the hard sell time with the extended warranty. I was hesitant because the former person Umar Batt, was a condescending dick who called me an idiot 4 times during our conversation. The new person in the finances position Ingrid really proposed the extended warranty from the side of being prepared and looking after my investment from the unforeseen. After some consideration I decided to keep my payments as is and decline the extended warranty since I had 60,000 km 3 year bumper to bumper. Instead of being rude or disrespectful she pushed a couple more times (it's her job, I respect that) but in the end respected my decision and processed my trade-in and purchase. When all was done, 4 different employees came up to me, shook my hand and said congratulations, it actually felt good to make the decision I did, unlike before where I walked out feeling like had been fleeced and upset. Now to be fair, I made my prior experience very clear from first conversation, so maybe I got fleeced again, maybe everyone was on their best behaviour for my benefit, maybe. Or maybe the culture here has really changed. I've always been one for second chances and to not give these guys one would be hypocritical of me. And I think I was rewarded for my efforts. This is not to say that the experiences of others are wrong, each experience stands on it's own, which is why this is a 4 and not a 5 star. The past experience still happened so to give them a 5 star would be unfair to my past experience and unfair to other customers. This time around, Islington Chrysler made a believer out of me, I was so sad to give up my Wrangler for another car BUT they made the process so easy and enjoyable for me that I look forward to dealing exclusively with Rob Valeri in the future. See you in a few years

there are criminal scam artists working there they will rip you off by actually changing the…read morenumbers on the contract what was verbally agreed upon.

I took my 2018 Mercedes CLA 250 in for service, and key FOB replacement…read more They changed my key FOB on the spot, and had the car complete in under a business day. They called and advised, their recommendations prior to proceeding. The staff are very friendly, and I was charged a reasonable price for their services. Paul (I think the owner), handed me complimentary car fresheners, and told me if there were any issues to bring it back - no questions asked. I'm really impressed, and will definitely be back. Phil Lafferty

If I could, I would give them less than one star. After picking up my wife's car I noticed a…read morescratch on the rear driver side bumper that wasn't there before. When I asked the employee, he grabbed the manager (Paul) and Paul started explaining to me that the scratch was old. When I requested the footage from the over night surveillance cameras he claimed that he didn't know how to get the footage nor was he willing to watch the 12 hours to find it. I checked with a body shop on whether they could determine the age of the scratch, they said it was recent. I called Paul back to make a second request for video - denied. Also, the A/C that I brought the car in to get fixed didn't work at all. His team said it was fixed (and paid for) however, it was not done properly. Most likely going to small claims court to get my money back for damages. Do NOT bring your vehicle here.

Excellent service, I was initially skeptical because I've never been to a used car dealership but…read moremy experience was really good! The Manager, Mike, really took the time and effort to pair me with the right car that I was looking for! I never felt like they were just trying to make a quick sale, I would definitely recommend

I think I have a pretty high standards but I can confidently say that overall this is one of the…read morebest used car dealerships I have seen so far. All the vehicles were very clean and the sales person was very friendly. Most importantly there was no push to sell or any of the BS talk I had to listen in almost all other places. This is a dealership that sells high end cars and I was in to see one an older trade-ins for my wife who is just starting o drive. However I believe I was treated just like a customer who came to see one of the upper priced cars.