I did not have a good experience with Men's Shop. My mom and I walked in 3 weeks prior to my prom looking for a suite. They didn't have anything in stock that I wanted, so I ordered something from the book.
Less than a week later when I went to try it on because it arrived, we realized they sent the wrong pant size for the suit, so the employee told us we should be able to just take out the material in the pant leg and it would work, but me knowing how small they were and the size of my thighs, I knew they weren't and we said to call the company and have them send me the right pants.
A few days later, my mom called the store (because they said they would call but the employee never did so my mom had to be the one to consistently check) to check and make sure they were ordered and the employee said yes and they would be overnighted. Another few days later, my mom called again, but this time the employee said "Oh well the warehouse didn't have them, so we decided to just take out the pants like we talked about", which confused my mom and I because we knew that wouldn't work. And just like I thought, when we came in and tried it on, they still didn't work.
So, on Monday (with my prom the following Friday), the employee said he would call again and get the right pants overnighted. My mom checked in every day, and no pants...idk how he "overnighted them" but they didn't come.
So Friday, the day of prom arrives, and we show up to the store, still no correct pants, and I decided that I would just take the small pants for now because there wasn't really another option, except black pants (but they didn't look good with my suit). This whole time I had been keeping my cool, but when my mom started asking questions to the employee, he proceeded to keep cutting her off, lying in our faces, and be plain up rude. So I opened my mouth to ask a question, and he proceeded to cut me off, not let me talk, and scream over me. So I had to raise my voice so that he would finally hear me out. My blood was BOILING. We asked if we could speak to a manager or owner, and his response was no. That is not how you run a business. That is terrible customer service.
After we left with the pants that were too small, we got the call 10 minutes later that the right pants arrived so we turned around, swapped it out, and ran out of there VERY fast before anything else went badly because of the lies we were told.
In the end, we did get the right pants, but they were unhemmed still and it was overall not a good experience with TERRIBLE customer service. DO NOT recommend. He could have easily fixed the issue and made it right, and instead he yelled at us and continued to lie to our faces. Absolutely upset. read more
