First, I need to make it clear that the subcontractors that they hired did a great job, the wood…read moreguy that refinished our wood floors and patched them turned out amazing and the guy who replaced the wood treads and stringers also turned out great. My issue is their customer service, it is difficult to get a hold of the Sales person I worked with. When I asked for dates on when the subcontractors would be installing he told me one date. When the tile person wasn't there I had to call and was told it was the next day. When I talked to the tile person, she stated that she gave him what days she was going to be at my house weeks ago and it was not the dates the sales person gave me. The tile I picked out did not work with how my floor was, the tile person stated she wished he had not allowed me to purchase the tile I did but gone with smaller. So my floor did not turn out at all like I had envisioned and the sale person said it could be done. I feel like he should have had the expert look at my floor and give me advice about what would actually have worked. The wood guy who worked on the stairs also had some miscommunication on what he was suppose to do. Sales person has it on my invoice on what was being done but the wood guy was under the impression of something else. And now that the work is done, Nevins wants the rest of their money but no one responses to my questions. Terrible customer service. I will not be using them again for my future flooring needs. Sub-contractors those, did good work with what they had to go off of.

From the owner: Welcome to Nevins Flooring. We've been in the flooring business in Menomonie since 1949. We sell…read morequality carpet brands such as Mohawk, Shaw, Beaulieu and many others. We sell vinyl, laminate, hardwoods and ceramic tile and most any flooring product you desire. Our tradition of customer service is second to none.

Bought carpeting for three areas of our home; upstairs, master bedroom and basement. The first…read moreinstallation date was pushed back because of a scheduling mistake. When the installer did show up, he only had enough carpet for the upstairs and master bedroom. This was a Tuesday. We were told the carpet missed the shipment and would be in on Thursday but no one was available to install it until the following Monday. Monday comes and the installer comes but does not have enough of the carpet so we have to wait another four days to get the last two stairs and landing installed. I voiced my frustration with the Wausau manager and told him that they were losing customers from all of this and he said quote "that really makes me want to bend over backwards for you when you're throwing that at me." Being a manager, I assumed he was being genuine but was quickly told by himself that he was being sarcastic. Very inappropriate customer service skills for management. Price was great. Installation was great. Management is terrible, so hopefully you don't need to speak with them. I did speak with corporate about this manager and they were extremely helpful. It just shouldn't have gotten that far.

DING DING DING!! WE FINALLY HAVE A WINNER! This is the place my husband and I decided on to buy and…read moreinstall our new flooring. They were actually NICE to us compared to the other flooring stores. LOL But yeah, they said they could get pretty much anything we wanted and if we found it cheaper somewhere else..they would beat it! Jason was the Sales guy that helped us and he actually went to Menards on his own time to find out exactly what we were looking for and the price! GO HERE!! They will treat you with respect!

We went to many places before settling on Cathy and crew at Carpets Plus by Design. They were very…read moreknowledgeable and patient as they worked with two people who weren't exactly sure what they wanted. There was absolutely no sales pressure. We picked out gorgeous hickory wood and just had the entire first floor of our home done (plus a bit of tile in the sun porch) It is beautiful! The price was extremely reasonable and the work took exactly as much time as we were told. We waited a long time to do this and we are beyond happy with the result.

Very outgoing and willing to do what it takes to ensure your satisfaction. When we had our…read moremudrooms flooring installed by a 'professional', it did not go how we had planned. However the stations team at Carpets Plus by Design came to our rescue and redid the floor. It is absolutely stunning, and we couldn't be happier. Just recently, we purchased a carpet remnant for the guest bedroom, and had them bind it for us. It was completed quickly and we were able to put it in the room sooner than we anticipated. The color that they helped us pick out perfectly complemented the room. Thank you

Wow. Just wow. Russell Zimmerman has serious issues and Imma pray for him…read more Last week, my husband and I stopped in to Nationwide based on a recommendation from our contractor. We already had flooring in mind and they had the exact style we wanted. The store is incredibly small so the 3 customers in the store working with salespeople made me feel like a sardine stuffed in an undersized tin can. Anywho...one of the salespeople found a moment and really that's all we needed her for since we knew exactly what we wanted. We showed her what it was and asked for a quick estimate based on the overall area of our kitchen (which is obviously an overshot based on cabinets and whatnot). She gave us the estimate and set up a time to come out and do exact measurement for a more accurate quote. Great. The gal showed up for the measurements, took them and was on her way in a timely manner. 5 days later we received the email with the estimate based upon her measurements. As I'm looking over the estimate I see that it's higher than the original "over-estimate" based on the total area. I also see her original note says the price is 6.50/sf and the new "official" estimate now has a price of 7.75/sf. Naturally I reply to the email questioning this information and asking for an explanation for the discrepancy. I wondered if I was dealing with inexperience, a con job or just a lack of communication. Wellllll...moments after sending my reply email, I get a call from Russ, who introduces himself as the owner. Great! I am about to get an intelligent explanation and gain some understanding! No. Not at all. Russ straight up just started demeaning me, asking me "How long have you professionally installed flooring?" What?! I immediately put him on speaker phone (since I couldn't finish a sentence) so my husband could hear this man. We stared at each other, eyes and mouths wide open. He literally went on and on, around and around, basically saying the same thing again and again and yet not explaining the discrepancy. Within 2 sentences of my call, I absolutely knew we would NEVER give our business to this company. He may be used to scamming innocent unknowing folks, but I am not one to take it without question lying down. No Sir. Not today or any day Russell Zimmerman. I have kept my personal opinions on Holly (the lady that helped us) out of this thus far, but from meeting her in the store I had doubts on her experience and I felt uneasy about her knowledge (or lack thereof). My husband and I both wondered after our initial meeting in the store if she had been drinking...seriously...she reeked of booze, but I was willing to shrug that off and told myself maybe she was chewing some weird gum that was causing the smell. But either way, she did not leave me feeling confident or sure of any part of the situation. I honestly wondered if she even knew how to measure. I guess my intuition was spot on and I should have moved on after 1st walking into that store. Anyways...I wish you luck should you choose to give these folks your hard-earned money. At the very least, check your numbers. All my best to all of you. God bless.

I have been to this store countless times to take samples home and find the right tile because I am…read moresuper indecisive, and every time I go there, they are very welcoming and very cool with customers taking samples home. We felt really good about doing business with them. Would highly recommend them!

After noticing that my carpets needed desperate cleaning, I went out on Yelp and FB Prescott Word…read moreof Mouth looking for a reference. Superior Carpet Cleaning has many positive reviews. I called and left a message for Tom and he phoned backed within an hour! (I also left messages for two other companies and they never called me back). I asked for Tom's next opening and he was able to fit me in next day. I was thrilled!! He showed up promptly at 8am (despite an overnight snowstorm) with a friendly, positive attitude. He cleaned our filthy stairs, area rug, two bedrooms and a hall in just a few hours. Tom took time to pretreat spots and spend extra time on really dirty high traffic areas. The carpets look like new again and have a nice light fresh fragrance. I am very happy with the results and the price was reasonable as well. If you are looking for

He doesn't use steam cleaning equipment so temper your expectations accordingly. I appreciate the…read moresignificant amount of time he spent on our carpets (5.5 hours) but once the carpet dried, they did not look as good as I hoped they would. The process also did not deodorize very well. I am debating now if I need another company to come in to redo our bedrooms.

Unbelievable, wonderful job by Mike at MF Hardwood Flooring today. A few hours work that would have…read moretaken us days or weeks and left our floors with burns and who knows... professional, clean, personable, honest, reasonable. The pictures of the old floor don't do it justice-- red paint, glue, mold, pet scratches. Looks brand new now. I'm flabbergasted at how great this job is!

The company owner is the technician he really knows his business!! He put in hardwood for my house…read morean I will say that it looks amazing. The guys name is Mike and he is friendly and knowledgeable about what he does!! He is also very competitively priced. Great job man

Kennedy and the young man with him were very polite and considerate. They were very professional…read moreand knew what they were doing. We are very satisfied with how our carpets turned out. Thank you Kennedy and friend.

The appointment was scheduled for 9:30 am. Waited for an hour and no one showed up. No calls, no…read moremessages. Horrible service.

Great job on my carpet cleaning today, set up appointment with ease…read more On time and very professional and friendly team member.

We had kept our tile cleaned but after 20 years it needed a good deep cleaning. Tim was quick to…read morerespond and was so easy to work with. We had about 500 sq feet and now It all looks looks brand new. I'd highly recommend them.