I did a Google and Yelp search for carpet cleaning companies. I gave CARPET CLEANING SOLUTIONS a…read morecall for an estimate. As I waited for a call back (there is a high demand for professional carpet cleaning companies in my area and in the fall prior to winter) I continued my research and saw that they had received several 5 Star Google reviews. They returned my call within minutes, and we spoke about an estimate and cleaning. During our conversation we talked about pets, and they asked if our dogs could be separated from the carpet which needed to be cleaned. For both protection (all of us) and so they didn't get in the way. I admired that they had put the thought into this question and respectively asked for permission beforehand. I made an appointment and could be seen within the week. Chris showed up and I have to say he did a fantastic job. I thought for sure the carpet would need to be replaced due to heavy traffic but he was able to clean it so nobody could see what it had looked like previously. Even the dogs!! My husband said it should've been done years ago. Chris kept up a friendly banter and I feel that I got to know him well and we parted as friends. If I could give CARPET CLEANING SOLUTIONS a million-star review for their service, efficiency and friendliness I would. But I was only allowed 5 Stars. I very highly recommend them.

I know the owner personally, and Chris from Carpet Cleaning Solutions LLC, takes great pride in…read moreeverything he does. He goes the extra mile to ensure customer satisfaction. I was amazed when he cleaned my carpets. There was a clear line separating the clean from the unclean carpet. I never knew how dirty my carpet was until Chris started cleaning them. Could not have been more pleased with the results

Kennedy and the young man with him were very polite and considerate. They were very professional…read moreand knew what they were doing. We are very satisfied with how our carpets turned out. Thank you Kennedy and friend.

I just had Dan and Julie over to clean my carpets again, and it was an all-around great experience…read more We have a lot of traffic at our house; human, canine and feline. They get rid of the dirt and the smells. They even removed a nail polish stain from my light tan carpet! The pre-treat and enzyme solution options work so well. Dan and Juile are very thorough and professional, at the same time friendly and considerate. They are a local, family-owned business that I recommend to friends at church, work, and play. Tell them what you're looking for and they'll take care of you!

I was extremely disappointed. The website talks about cleaning "high traffic" areas and the first…read morething the tech said was "you know this does not clean high traffic areas, right". I couldn't see a difference anywhere that was cleaned and felt it was a waste of my money. The cleaning I did myself was much better. He was on time, and courteous. All took less than an hour but can't say I was impressed and was very disappointed.

Amazing customer service! The technicians are highly trained and committed to getting the job done…read moreright the FIRST time! Their professionalism is outstanding and their communication is a breath of fresh air.

My carpet had a stain I couldn't get out, I had tried everything from spending money on high end…read morecleaners to paying other local businesses and still nothing. Finally after hearing about this business I gave the owner a call, he looked at the carpet and got it out in a snap of a finger. I rate this business 5 stars and I would recommend to a family member or friend

Excellent prices, reliable, does a beautiful job on my old carpeting! These folks are the best :)read more

He doesn't use steam cleaning equipment so temper your expectations accordingly. I appreciate the…read moresignificant amount of time he spent on our carpets (5.5 hours) but once the carpet dried, they did not look as good as I hoped they would. The process also did not deodorize very well. I am debating now if I need another company to come in to redo our bedrooms.

Tom is a nice guy with reasonable pricing, but just being completely honest, and I'm quite…read moredissapointed, particularly after reading reviews of how good he was. The machine he uses is an extractor, not a steam cleaner (as shown on his website) looked like an old rug doctor. The stains did not come out in multiple areas, and was soaking wet (like squish through your toes wet) when done. 2 days later my bedroom is damp, I mean the entire bedroom, bed linens etc all damp and after coming home from work, house stank so bad we had to open the windows, so deodorizing? Yeah, no. Not at all. Just like the old rug doctors that no one cleaned, it added odor, didn't take it out.

Just had J&F clean the ducts in my home. Quick to respond to requests. Great service, friendly…read morestaff. J&F uses clean, quality equipment and do a great job and take care of your home while they're working. I highly recommend J&F and will definitely work with them again soon.

From the owner: J & F Facility Services, Inc provides janitorial services including pressure washing, deep carpet…read morecleaning, and commercial window cleaning, and 24-hour emergency service in Chippewa Falls, WI.

Today was the third visit from the wonderful team of Bri and Ray at Maug Cleaning. Let's just start…read moreout with the fact that I'm not a tidy person. I called Maug Cleaning and made appointments twice for Donna to come over, look at my house, listen to what I wanted, and give me a quote. I ended up canceling both appointments because I was ashamed of the mess. Finally, I made and kept an appointment. Donna came over and put me completely at ease. She was completely non-judgmental, listened to me thoughtfully, and sent me a quote when she got back to her office. The paperwork they sent was very professional and thorough. I've had cleaning people before, but Maug Cleaning was so on top of things that I felt immediately comfortable with them. The first time Bri and Ray came, they set right to work and tackled my clutter and the dirt beneath it. It took longer than a normal visit because there was so much to do. Now that we're on a regular bi-weekly schedule, they breeze through in a little less than an hour. And they wash the floor on their hands and knees! I don't think my floor has ever been cleaned on hands and knees. Maug Cleaning rocks. I can't recommend them highly enough.

Bottom line: avoid this company and their predatory business practices, threatening if you don't…read moreaccept their prices. Says they will work with your budget and get rude if you say you can't afford it. Had Donna from Maug come out - she is the nicest woman, very reassuring that we could cater my cleaning to my budget. She was super awesome to have in house, in fact I would be friends with her! Loved her. Got my quote and it's $45 more than I can afford. I told her that, and the attitude I received back was that this is what it would cost and I wouldn't get a good clean unless I paid this. This is where I became uncomfortable. I was told they would find a way to stick to my budget, and now if I don't do what they say I won't get good service? I signed the proposal on the word that we could work with it and play with it while I waited to hear back from their scheduler. Same time a financial emergency arose and cleaning is now entirely out of my budget. When the scheduler called, I explained the situation very kindly. She immediately jumps to "you still have to pay $70 for signing the proposal." No. That's unacceptable. I have the paperwork provided and nowhere in it does it say that a $70 fee will be assessed if you get a quote, I do remember Donna mentioning the fee if we went through and scheduled and then cancelled. I only received the bid, and under pressure from the sales girl and promise of editing - signed it. Nowhere before I signed THE PROPOSAL (not an agreement of service) did they reiterate or emphasis that this was the point of no return or a fee would be assessed if an emergency arose and I was unable to have them clean. THEY NEVER CLEANED. They provided an estimate. And now they say i owe $70. AVOID THEM! They say they care about their customers - they only care about money.