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    Menchie's Beacon Lakes

    3.6 (10 reviews)
    Closed 12:00 pm - 10:00 PM
    Updated 2 months ago

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    The employee with bad attitude.

    The management is terrible, i went yesterday i saw one of the workers aggressively correcting another worker. Makes me feel bad for the employees working there and makes me wonder how they are getting treated behind closed doors. Will not be returning to this location. Very unprofessional management to be treating your employees like that.

    Proof of order, written by employee.

    I posted this review on Google and it was removed in less than 24 hours. It is unfortunate seeing the incredibly unprofessional nature of this place. My mother placed an order earlier this week in person for my sister's birthday cake to be picked up on Friday, May 2nd. When my mom asked what's the earliest she can arrive to pick it up, the woman stated that 9:30AM would be fine. On that same Friday, my mom arrived at 9:30AM, only to find that the store was closed. This was frustrating, as it was an unnecessary trip and waste of gas + time. She was not informed that the store opened at 11AM. When she returned to pick up her cake, she brought this to the attention of the male individual working at the front on May 2nd, to which he responded "You should've called" three times. It's sad that this is the type of customer service we're receiving, being frequent customers of this spot. This is extremely disrespectful, considering they could not take responsibility for the wrong doing, and provide an apology at the bare minimum. I really hope the management here can work on ensuring proper customer service, as this is extremely discouraging as a customer to want to return when being served in this manner.

    Topping Station - so clean!
    Andrea U.

    This is my absolute favorite fro-yo spot in Miami! Menchie's rotates their ice cream menu often, so every time I go I get to try something new. I appreciate that they have a mix of topping options from your typical syrups and sprinkles to candy, cookies, fruit, popping boba, and my favorite: cheesecake bites! There is another Menchie's location on Miller Rd, but this one just can't be beat. Every time I've been here, the place is super clean, the ice cream and topping stations are well-stocked, and it's never terribly busy. As an added bonus, the shop is located in a big shopping center so parking is never an issue.

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    5 months ago

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    6 months ago

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    7 months ago

    I don't know why this place has negative reviews. The fruits are fresh and plentiful, the staff is friendly and the yogurt is delicious.

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    3 months ago

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    1 year ago

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    3 years ago

    Business owner information

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    Jose M.

    Thank you for your Review Andrea.

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    2 years ago

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    3 years ago

    Great Service!; clean store and very organized and a lot variety of toppings ... nice desert after dinner, 100%

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    3 years ago

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    Woke up with serious cravings and wanted something a little sweet... but also didn't want to feel…read moreguilty since I'm getting ready for HYROX. So I looked up something healthy near me and somehow landed on The Avalon Miami... and WOW, what a find. I was craving waffles, so I had to go for the protein waffle--and the best part is you get to pick 4 toppings. I chose banana, strawberry, Nutella, and peanut butter... OMG. Absolutely incredible. Like, next-level delicious. I'm not exaggerating when I say I was literally doing a happy dance while eating it. My boyfriend went for the organic empanadas--one beef and like three cheese ones--and he was OBSESSED with the cheese. The dough is made from yuca, and that combo? Straight up dangerous. So good it should come with a warning. We also got two protein smoothies, both with 24g of protein. The Avalon mocha had an espresso shot with chocolate protein--rich, smooth, and honestly perfect. The Tropical Twist was mango, pineapple, coconut, and vanilla protein... super refreshing, light, and very tropical vibes. I genuinely can't even put into words how good everything tasted. It's one of those places where you go thinking "healthy option" and leave like "wait... why is this better than dessert??" 1000% coming back.

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    4.7(32 reviews)
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