My wife and I walked into grand appliance not knowing what to expect and were surprised by the size…read moreof the store and selection of appliances. salesperson Doug was attentive and helpful. I would recommend it to anyone in the McHenry county area

Sales person was helpful Price was comparable to the…read morehardware stores. And large selection in all prices ranges

My dryer stopped heating. They had someone out the next day. The nice young man had it diagnosed…read moreand fixed in under an hour for a very reasonable charge. I will use them again.

Almost all of the appliances in my house have come from Gulgrens they stand behind what they sell…read moretheir sales. People are friendly and nice. when you need a repair person, it's easy to schedule and the repair people are on time and polite.

Seriously, pay to pm your hvac, and get knowledgeable people for questions on the floor without…read morecalling an SAR team. I should get paid to sweat and be ignored. I'm done

CL Home Depot is one of my go-to's for the home, from blinds to hardware to lawn and more. Staff is…read morealways helpful whether I can find what I need or need to seek out a solution. Great value at a reasonable cost. It does not disappoint. Thank you!!

The warehouse offers great deals on a variety of items and the inventory is ever changing. They…read morecarry all kinds of things like scissors, backpacks, apparels, tools, kitchen appliances, furniture and more. I saw Ryobi blower kit for $111, Ryobi pruning chainsaw kit for $91, FoodSaver vacuum sealing system for $50, Faux fur throw for $10 to name a few. .|\---/| | @_@ | ..\_^_/..2025

Incredible Value with Exceptional Service! Quality…read moreSelection of Merchandise. Nicest Owners!

I had a no heat situation for a customer and Matt came and met me at store. He gave me what I…read moreneeded and was very helpful. Great service!

From the owner: Johnstone Supply Cary is a leading HVAC/R Wholesale Distributor with access to over 70,000 locally…read morestocked products and inventory so you can get it same or next day in most cases. Our product selection is continually growing to meet the needs of HVACR contractors to ensure we have the best brands and technology. Plus, our relationships with hundreds of the industry's top manufacturers give you access to a million special order parts. From equipment, to parts, to supplies you can be confident Johnstone has what you need today. Johnstone Supply: Making it Easier to do Business.

Jim Carlson at the front customer service desk gets my 5 Star review. Yesterday, homedepot.com…read moreworked on my phone. Today, in the store, when I needed it to find the aisle and location of a product, homedepot.com refused to come uip on my phone - instead I got a message that the "app is out-of-date". I don't know cell phones from space rockets. Jim figured out that the phone app had started to update but in the middle of updating. He asked what I was looking for and then escorted me to exactly where TSP (Trisodium Phosphate) cleaning products were. Home Depot has abandoned the true TSP (the dry granular crystals) and now only carries the TSP solution or a fake product that has no phosphate (phosphate is what does the cleaning). Which is a shame, but the Algonquin Home Depot gets 5 stars from me because Jim got my phone app updated and was knowledgeable on the TSP situation.

Store has inventory management issues. Went shopping for a doorbell it said they had in stock…read moreonline. I asked the store associate and was told to purchase that item I had to scan the barcode on the display, buy it online, and go up to the service desk. Someone will go unlock the cage and I'll get my item. Piece of cake? Sounds simple right, nope. I did everything the employee told me to place the order, and headed to the service desk to pick up. No issues with placing the order. Immediately, the woman at the desk told me there's a 2 hour wait on online pickups. I explained to her that I'm a person standing in front of her, that came to the store, and not a person shopping online. I WENT online, yes, to order the item, as your associate said I had to per your system. Nobody told me - not the associate or the sign I scanned - that there could be up to a 2 hour wait. How is anybody supposed to know that who's in the STORE purchasing items? I'm not online. If you want to lock things up for security reasons, KEEP TRACK OF THEM. When somebody is buying something in your store, physically, in person, you cannot say they are an online order that has to wait 2 hours. It doesn't help that I have severe anxiety, and was shopping at 6am so I could get off the roads ASAP and get home before morning traffic got bad. I finally got my item after waiting about a half hour for multiple people to check multiple cages, top stock - all kinds of places were checked. This security system has existed my entire 42 year life. You take the paper ticket for the expensive items up to the desk where you wait a couple minutes and they grab it from the secure area. That's the system, simple, been in place since at least the 80s. Why can't you figure it out here in 2026?

I wouldn't recommend this place to anyone. They sold me a dryer that did not have a manufacturer…read moreserial number- which means although they say your unit will come with a 1 year warranty from the manufacturer or whatever we is standard, it's a lie. I checked with LG- picture of that email is attached. They lie about returns and refunds. Tell you they are refunding a certain amount and then refund less. When you follow up about it, they have excuses for why they didn't keep their word. This sale and unit was false advertising and they don't care. When you ask for a copy of the receipt, they push you around and eventually just ignore your request and you never get that second receipt as you requested. Be careful if you purchase anything from this store.

From the owner: Up to 70% off MAP selected items read more

I dropped my vacuum off to be looked at. they said they would call me. it has been a week. I called…read morethem today. they said they haven't looked at it. They are moving it ahead of the supposed 4 other vacuums ahead of mine and will call me on Monday, which will be 10 days. Any parts will take a week to get and another week to fix. DONT GO HERE!! very awful service!!!! 2/21/2026

Dropped off my Vaccum April 21 was told that I will hear something within 5-7 days called on 05/08…read morewas told oh they didn't get to it yet, zero communication, told them just have it ready for me to pick it up, thank you for nothing

I love Ace, it's my hometown hardware store. They have a loyalty program that links to your phone…read morenumber, it quickly builds up points and you discounts mailed to you. Totally worth it. I have never had a problem with the customer service here. I'm also the type of guy that gets irritated if every employee I pass asks me if they can help me. I don't need all of the attention, I like that Ziegler guys leave me be. Anytime I have needed help they were right there and ready to assist with plenty of knowledge. Thanks Ace! I have tried to change the address of this place but it won't take. Don't trust the map location.

Kudos to Ace Hardware for offering delivery! (free if you have an Ace card and spend a minimum of…read more$50). For those of us who don't have a big truck or an SUV, able to lift 50+ lbs., or tools for that matter, this was a pleasant surprise to have this offered by Ace. Delivery was fast, communication effective, and you don't need to be home. I prefer Ace over the Big Box stores, everyone has always been so pleasant and helpful, but I could never get delivery or have an item put together for a minimal fee before.. Thank you Ace Hardware!