They saved me again i really like this place. Every one is so nice and Bill saved my butt quite a…read morefew times. Today was knowledge and the parts to fix my shower water mixer piston.

Love this place!!!…read more Nothing like a small town hardware store...oh you could drive to Kenosha to go to Home Depot, Menards or Lowes but there is nothing like this place. You may save money there but by the time you drive there and spend 10 bucks in gas...you are losing time and money!!! The staff here is amazing...they are very helpful and will direct you to what you need. I love the fact that I can buy just one screw here and pay 10 cents. Instead of the big box house selling me 20 screws for 5 bucks. Everything you need is here for any of your home improvement jobs. They also have a copy machine here too if you need to make some copies too!!!

Longtime Customer -- Cautiously Optimistic After Recent Changes…read more I've been shopping at this Richmond Ace Hardware for over 20 years. It's been a constant in the community, and I've seen it evolve--especially over the past six years with multiple ownership transitions, first to JC Licht and now back under Ace. This store is less than two minutes from my home. While I have three Home Depot locations within about 20 minutes in different directions, the convenience of Ace has always mattered. That said, convenience alone doesn't justify the premium pricing that Ace typically carries--what historically made it worthwhile was something far more valuable: exceptional service. For years, this store stood out because of its people. The staff were knowledgeable, experienced, and genuinely helpful. You could walk in with a problem--not just a product request--and leave with a solution. They knew their inventory, suggested alternatives, and often had connections to trusted local professionals if the job required more than DIY. When the store transitioned to JC Licht, I had some optimism. Their historical reputation--dating back decades--was built on strong service, quality paint products, and thoughtful integration into local hardware ecosystems. Unfortunately, my experience during that period didn't reflect that legacy. The staff lacked product knowledge, service levels declined, and pricing remained uncompetitive. The value proposition simply wasn't there. One early visit during the current transition stands out: I was looking for specific carpentry hardware, and the associate assigned to help was clearly unfamiliar with even the basics of the category. It wasn't just a lack of depth--it was a lack of fundamental understanding. That's a problem in a store that's supposed to differentiate on expertise. Now, with Ace back in control, I'm willing to give the store another chance. I recently stopped in and saw that they're undergoing a significant remodel. That's a positive signal. But ultimately, fixtures and layout won't determine success--people will. If management invests in hiring capable staff and training them well, this store can reclaim what once made it valuable: knowledgeable, solution-oriented service that justifies both the price and the proximity. I don't mind paying a bit more if it saves me time and delivers real expertise. That's the trade. Right now, the jury is still out. I'll give it another visit or two and see if the improvements go beyond the surface. M

We all know the prices are high, but ace is convenient with a helpful hardware man the way it used…read moreto be. But not now. Was talking to the manager about $700 worth of EGO batteries that are not working after one year and of course tells me I have to send it to the manufacturer. Don't buy anything that is not warranted by Ace or you will have a hard time getting your product replaced. Make sure you save all receipts because now they have new owners and the rewards program cannot duplicate my receipt so I can get this three year warranty on this battery . Now this is my problem. No one saves receipts for everything they do. More importantly Also bought two $10 bags of softener. forgot to grab them when I left because they are outside came back a couple hours later and the manager gave me a hard time about the receipt and Made. The girl that rang me up proved that I paid for them. I'm a regular Customer ridiculous way to be treated like I'm some kind of thief that would walk in there and tell them I'm stealing two bags of water softener. Will not be returning to this ace. and yes, the manager was the one acting this way. The same guy that saw me two hours before this. Tom would've never treated me this way

Quick, easy to find what I needed and friendly staff at checkout. Item was in stock and reasonably…read morepriced. It did not disappoint! Thank you!

The Ace hardware surprised me today, they have many high quality brand names…read more For example, I noticed they carry Traeger cooking goods; advertised on the highly popular Joe Rogan "podcast", Joe Rogan is hilarious, but hes famous for more than just the man show. He has some really interesting opinions, and I can agree that Traeger makes some great stuff! Anyway, the friendly staff, politely directed me to Jacob, whom helped me install some license plate hardware. My new license plate hardware looks fantastic, and things are neat and tidy in there. The Ace in Mchenry, IL still has blooming flowering plants on sale for $1! Wow! So, I stocked up, and I might return to get my Christmas tree. It looks as if they receive their 3s from a larger 3. It is either some really nice trim, or a shame they cut the roots, but I think I'll try rooting one this season, or if all else fails I can use the wonderful evergreen chips in the garden this spring; maybe, the new Traeger smoker could be the answer. Definitely was satisfied with my purchase, and thank you Alice for setting up my new Ace account. I'm so pleased I found a good price on the plants and hardware. Our Amarylis is planted inside right now, and looking forward to next spring!

Being new to Twinlakes all the employees have been extremely helpful! I give the store a A+read more

I switched to this Ace during Covid after being hunted by the staff at Richmond each time I needed…read moreto pull down my mask to breath. Every time I go there the staff is very helpful even if they're busy and I need to wait few minutes. They have a lot of stuff for a small store, including equipment rental and huge gardening section. I'm very grateful to have this store close by.

Visited again today and can't tell you how many employees asked me if I needed help and if I was…read morefinding what I was looking for! Such helpful staff!!! Well stocked store as well. Found what I needed and really was stunned with the quality of the staff at this location!

I shop here somewhat frequently, especially around gardening season…read more I've bought fixtures here, as well as construction materials, work wear, everything a garden enthusiast needs, tile, carpet, and even snacks. I like the selection and prices here compared to their local competitors. Workers have always been helpful and friendly. They didn't have poblano seeds! How do you have 4 kinds of eggplants and no poblanos? No one has them again this year... guess I'll try online.

I took my key fob to Ace to get the battery replaced. The man behind the counter open the fob up…read more And installed the battery but while opening the fob he broke it. And handed it back to me. I talked to the manager he said he would get me a new case. Went today to pick it up.it was the wrong case. I ask him if I could get the right case and if he would pay for it . He told me no it broke because it was old. If it was old they should have never put a battery in it. Regardless they still broke it. Just beware of this.

I dont shop at Ace often. I went in there a few days ago. I was very pleased. I was heading up to…read morepay and the cashier was sweeping noticed me right away and rushed to the register. She was very sweet, friendly personable answered additional questioned I had. Was very efficient and quick ringing me up. I want to thank Britney for making my experience awesome. I wish more places had employees like her. I will be shopping her more often because of the service she provided.

I prefer to shop at Ace when I can. For one thing it's close and convenient. For another, those…read moregiant hardware places, while they do have more selection, funnel your money into places that I don't want to support. Plus, your supporting the local community. It's a win-win. I stop in here whenever I need something in a pinch. Closet light burned out? Need to hang a gifted photo? Doing some yard work? This is a good one stop shop for any house project. Plus it's not the size of a football field (again, less selection is really my only criticism) so you can get in and out with what you need quickly. Around this season I'm mostly working on my yard and garden. I stopped in to grab some garden soil on sale, it saved me about 4 bucks a bag compared to the competition. It's all outside so you tell them what you want inside and they look it up, you pay, then you head back out to grab your items. They help you load your car if you need it as well. Excellent service from Starr at the register, she found the numbers and sales for everything I was buying. The young gentleman who helped me load my car was great too. It's nice to see professional hardworking kids with big smiles. I've had keys made here, I've had a window screen repaired as well. Never had any problems. This is definitely a good option no matter what project your working on.

This Ace is near my house. I do a lot of DIY projects. There's a man at the back desk with a…read moremustache. Anytime I need good advice, I hope he's there. Always helps me find exactly what I need for my project. I didn't look at his name tag but he's helped me multiple times over the years.

Staff is friendly and helpful. I have been several times now and they go above and beyond. Paint…read morestaff shout out. The garage door guy sweet. Customer service always willing to help. Checking out staff willing to opened a hand. Usually have what I need. And if out on line. Return are also easy also saw this sign today that makes me want to say way to go. Help people be more informed

I walked in to get a couple of orders from the walker and then from customer service as well,…read moreeveryone was dressed up in their Halloween costumes, and being for customers... I stood in line for under a minute, laughing about how that can be with a good Halloween selection, with things the right price. I was very satisfied to pick up some low paint for myself the other day too.

Looks permanently closed when I drove by last week, but was a great store in the day. They did…read moreeverything from repairing screen doors and windows to stocking septic field chemicals. I miss Matt.

Really cool place. A lot of older stock so it feels like you are stepping back in time. The guy…read morethat works there is nice and helpful. You never know what you are going to find here. Highly recommend stopping here if you are in town,

My Birthday was in February. I failed to use my Birthday coupon during the month of February but…read moredid make a purchase. I called and they would not honor the coupon after the expiration date. I understand that the purpose of the expiration date but this poor custom service. That and their high prices is why we shop Menards or Home Depot for most products.

Always a great place to shop and get experienced advice and recommendations and friendly service.read more