Jen Cavanaugh is absolutely the best agent I've ever worked with! She just sold our home in…read moreWestchester. She was there every step of the way, and her advice, support and assistance made the entire process less challenging. I can't say enough good stuff about her. If you are buying or selling a home in the western suburbs, she is the one you'll want to call. You won't regret it!

Jen was fantastic to work with. Her attention to detail and quick response made the process of…read moreselling my mother-in-law's home much easier. She helped us to get the house sold quickly for our full asking price. She also had a team of professionals to help us in the home sale process - attorney, electrician, etc. Finally, she went above and beyond by meeting with my mother-in-law at her apartment, which was about a 45 minute drive from her office, to sign paperwork and answer questions. She was always patient with myself and my mother-in-law. We are appreciative of Jen's expertise and professionalism and would highly recommend her.

Woohoo! As good as it gets!…read more I have a rental property on the north side where a terrible, icky tenant was making my life miserable. Josh talked me down off the ceiling and, after I got rid of the deadbeat slob, helped me find new tenants that are at the absolute opposite end of the spectrum - wonderful people who pay their rent on time, have actual grown up furniture, and cherish their rental as if they own it. Josh did all the heavy lifting and found them for me. More importantly, he did an exceptional job vetting them. I'm thrilled, thrilled, thrilled.

As a former realtor in another market, I truly believe Josh did a phenomenal job in helping me…read morepurchase and close my new property. He did a great job of helping to set expectations and explaining the challenges of buying in the Chicago market. Not to mention, he was always very patient and professional, even though we submitted and subsequently were outbid on, more than 10 properties. Even when I was ready to give up, Josh did not! His enthusiasm and continued insight kept me engaged in the process. Josh's network of professionals also allowed me to stay focused on house hunting while they did all the behind-the-scenes work of home inspections, mortgage, and attorney review. Thanks, again, Josh for all your hard work to find me a property.

We listed our house in Wheaton with Susann after interviewing several realtors. Susann's marketing…read moreplan, staging suggestions, pricing rationale and enthusiasm sold us. We had 2 offers the first 5 days which shows she was right on target. She was there for us every step of the way through closing and has kept in contact with us to this day. We had already purchased a home in the Evanston/Skokie area using a different realtor before meeting Susann and what a difference! Once signing the purchase contract that realtor almost disappeared into the woodwork. We told all our (former) neighbors how great Susann was to work with and highly recommend her.

We worked with Leslie to sell our home in Irving Park. She took what can be perceived as a very…read moreoverwhelming experience and simplified it in a way that was easy to understand and navigate. Leslie is extremely organized, a great communicator, and was present at every showing. She was also an excellent advisor for helping us navigate a multiple offer scenario to ensure we were getting the best price possible for our home. 100% would recommend working with her and her team!

Leslie was so helpful throughout my apartment search! She even went out of her way to attend tours…read moreI was unable to make. After our very first tour, I could tell she really understood my preferences and what I was looking for. When we toured a property that was offering concessions on a different unit type, she went the extra mile to help me secure a concession for the unit I was interested in. I can't recommend Leslie enough! She made the entire process so much easier, and I will definitely be reaching out to her again when I'm back on the market!

Alan and Karen are such great people that really love their job and it shows. They helped us find…read moreour dream home and helped us sell our house. The process was very well explained and they both were extremely patient with all our questions we had. We met Alan at an open house and he was so nice and very personable. I knew right away that this is who we wanted to work with. We met Karen a few days later and she was just like Alan; Fantastic! They found some houses that matched our criteria and we went to look at them. There was no pressure and they were very knowledgeable about everything. I can't say enough about them being so patient and really wanting the best for us. If you're looking to sell or buy I strongly recommend contacting them. We have been in our home a few years now, and love it. We also recently sold our investment property with them, and they handled all renovations & the process of the sale making it a hands off process for us. Thank you for everything and making us smile everyday about working with you.

Karen and Alan are excellent. My wife and I are both Realtors in the Boston area but needed someone…read moreto help sell my wife's parents' house near Chicago. Karen made everything smooth and easy in a transaction that wasn't always straight-forward and she was looking out for us and protecting our interests even when it wasn't to her benefit. Would confidently recommend her to anyone else.

Without naming names, I can honestly tell you that I could have negotiated a better real estate…read moredeal myself as opposed to my agent at Urban Domain. At 23 years of age. In a dark alley. Drunk. And knocked unconcious. When making an offer, I wanted to offer approx 5 percent less than the asking price. My agent told me "oh no, we don't want to insult them." Excuse me, who are you reprsenting!? Also, on my final walk through...she was annoyed that I caught a few things that had NOT been repaired according to the sales contract. Luckily my real estate attorney forced the sellers to escrow the money for repairs at closing, so I did not get screwe over...but had it been up to my agent I'd have just shut my mouth and closed the deal so she could get the comission. My agent was so...unambitious, unassertive, un real estate agent-like. I kept asking around at how much experience she had, thinking she MUST BE new. No dice, she had 10 years of experience and still had no answers to my questions, and constantly having to get back to me after she talked with the boss. It's like, how do you not know these things!? Or...anything for that matter!? Needless to say, I will do much more research when I find my next agent. I chalk it up to naivete and youth, and I will not make the same mistake again. They do have a nice office...but that's the only positive I can think of.

Good Day fellow Yelpers. I moved to Chicago last year and had no idea where to live. I was hooked…read moreup with Michael Baber from Urban Domain and he did a wonderful job. Michael listened and fulfilled my needs. He patiently took me around to many different locations in many different neighborhoods. I finally settled in an amazing apartment in the Wicker Park neighborhood. Michael did a wonderful job and I would recommend him to everyone who needs a realtor. Kate L.

I have purchased three properties with Brooke over the last 13 years: two condos and a two-flat. I…read moream very fortunate to have found her for my first home purchase in Chicago. Brooke helped me find my first condo in the West Loop in 2013. She was patient, worked to understand what was important to me and worked tirelessly to help me purchase the perfect place. I contacted Brooke when I was ready to buy a two-flat rental in Humboldt Park/Logan Square in 2022. She referred me to multiple lenders and one in particular where I was able to get a lower interest rate and funds toward closing. In 2026, I purchased a condo in the Gold Coast with Brooke; her negotiation skills are unmatched, and she continued to walk me through each step of the process, looking out for my best interests. She made great recommendations and referred me to a lender who helped me secure the lowest interest rate possible. Brooke is the only realtor I will use, and I highly recommend her.

Brooke helped us find our first house in a very competitive Chicago Market. We were new to home…read morebuying and also new to Chicago and we would not have been able to do it without her guidance. She is extremely knowledgable on the city and the housing market and was able to help us quickly narrow down our search. We looked at a lot of houses over a long period and at no point did we feel any pressure from her to make a purchase. In fact, there were actually multiple properties she talked us out of putting an offer on. She is not afraid to point out things that she thinks could be issues, and I knew by the end of the home buying process that I could trust her eye for quality. We love the house we are in and could not have done it without Brooke.

If I could give them 0 stars I would. The management at MetroPro is absolutely HORRIBLE. I've never…read morehad such rude service in my life, in particular Malaine Gerbaulet-Vanasse is the most god-awful broker with the worst attitude who is dishonest about tenant's rights in order to neglect building needs. When you try to talk to her, she will try to belittle you and if you don't know the law, (thank god we do) she'll try to intimidate you. They do not own the buildings they rent, and refused to give us information to contact the landlord when we were having issues with them. We loved our apartment, but the when we asked for a re-negotiation on the rent based on an issue with the shower that the management company refused to fix, no one responded for months and only called to ask us about it when we withheld rent. Altogether, the worst company you could possibly choose to rent through. Cannot stress the horrible service and the negligence of basic needs. Needless to say we'll be reporting them. Do not waste your time, your energy, and your sanity dealing with this company. You will regret renting through MetroPro.

This review is for the property management business of MetroPro. I don't know anything about the…read morerealty sales/purchase part of their business or their real estate agents. TL/DR: There will always be a disconnect between property owners/managers and tenants. Most reviews of companies are written by some hothead in the midst of some perceived wrong. In light of this disconnect I have paused to write what I believe to be a fair evaluation that will help others make an informed decision. If I had to do over again? I would not live in one of their managed buildings. Home should be a safe place and a refuge. You will not get that with MetroPro. In the end, you only double your efforts and spend because I PROMISE you will greatly anticipate moving out as soon as you move in. Pro's: (1) MetroPro is a small company (in terms of property management) so I know all of the names, have all phone numbers, and email addresses of responsible people. (2) MetroPro is based in Hyde Park and their office is in Hyde Park, so if I have to walk into their office to get someone's attention I can do so. (3) They manage very few buildings and the buildings that they manage are in the BEST Hyde Park location in my opinion. We have no need for a car where we are. HUGE plus. (4) Hyde Park is pretty much controlled by three huge property owner/management companies. None of those three accept large dogs or any breed or mixed-breed considered aggressive. MetroPro is not only dog-friendly, but they will accept well-behaved and trained dogs that other companies will NOT even consider. We wound up here by default, as they were the only decent place that would accept our Pittie. (5) They are updating the few properties that they manage. The attention to detail and quality of work is absolutely sub-par (and I'm not even sure it is up to code), but at least you can get some modern conveniences in their buildings that are not possible in some others. (6) Their pricing for apartments is about average for Hyde Park. Con's: (1) They are a small company (in terms of property management) and it seems they entered the business as a desperate attempt to short up earnings when the real estate market collapsed. They are really bad at it, and it feels like it is now a bother and an afterthought given the real estate market recovery. (2) THIS IS HUGE: They don't own the buildings that they manage. So there is really a double-disconnect. Even if you can convince them (as managers) that something should be done there is very little chance that they will convince the building owner to do anything or spend money. (3) Just because I know the people that run the company, and can raise regular hell, does not mean anything gets resolved quickly or professionally. At least when I am really mad about something, I feel better when able to tell someone why. In the end, even that didn't matter as no reasonable tenant will be able to get the two owners of Metro-Pro to provide any service that isn't absolutely demanded by Chicago code. If you have zero expectations of service, or even respect, then you will get along ok with MetroPro. (4) Because the properties are in such a great location, and they only charge an average market rate, they are perfectly fine with providing sub-par service and sub-par maintenance. Also, they have NO PROBLEM letting the value of your lease deteriorate due to lack of maintenance. Get it when you move in, as you will get nothing other than what is required by Chicago code after you sign the papers. We moved in during the protracted efforts of rehabbing a significant portion of the building. Literally from the moment we moved in, only things mandated by Chicago code would be serviced and maintained. Security systems, door buzzers/intercoms, locks on gates/courtyards, etc., were just left in complete disrepair. In the end? I was just told that no tenant had a right to expect those things (never mind that they were all part of the sales pitch). (5) The new apartments are nice in terms of space. But the buildings overall are just gross. They don't maintain the common areas. They don't maintain the yards (front or back). They will NOT even correct safety or security issues. So, just because they might say they are renovated, with yards, whatever, it does not mean the renovations are up to code (or inspected) or the public spaces are usable. You get your apartment, and that is it. Nothing else. So if this is true, why did we move in? We looked at the apartment and grounds during a January snowstorm. We couldn't see how crappy the grounds were and just thought the grime and sludge was a storm anomaly. Not true. It's always gross. The basements of our building are jammed with garbage and trash. (6) In the end, we just gave up, spent a lot more money, and got the hell out. If you cannot find ANY OTHER place to live, then sure, live in a MetroPro building. But I promise you it will be a decision that you will be forced to regret.