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    Menagerie

    3.3 (6 reviews)
    PriceyAccessories

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    Jacques Ferber

    Jacques Ferber

    (8 reviews)

    I agree with the post below - HORRIBLE and unprofessional. They (their insurance company) sent the…read moreWRONG information to process claims. They didn't answer or respond to emails and you can't leave a message. It has cost us more in time trying to get a response. No they can't do anything about the fire, etc. and we are so sad for the lost businesses. I'm sure they handled their claim to get what was due to them to make them whole since they own the building. We are only left with memories of being frustrated! Ferbers, you do have control over the customer service! You pay your insurance company, someone should have had the decency to contact your long time customers. Months have passed...still no payment! No matter the amount, now it's about how you treat those who have done business with you for years. We go out of our way to support small businesses especially during these times, but its service like this that makes us want to run to the big box stores.

    Horrified by unpersonal response. I have taken my inherited deceased mother's coats for storage…read morefor 4 years to JF. Their notes everywhere reflect the coats are from my deceased mother as inscribed initials don't match. While I feel horrible that the Philadelphia store was lost due to fire, I am horrified that I got a form letter stating my items were lost and they are only responsible for $100 through their insurance. They close their letters stating they are a family run business of 40 years-they did not treat me or my IRREPLACEABLE items as such! A phone call would have been nice

    Menagerie - accessories - Updated May 2026

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