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    Memorial Hermann Medical Group

    2.9 (8 reviews)
    Open 8:00 am - 5:00 pm

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    3 years ago

    Love Dr. Ng, PA Dixon, all of the office staff and clinical staff! Everyone is always accommodating and kind!

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    Affiliates of Family Medicine - Our gorgeous waiting room

    Affiliates of Family Medicine

    2.4(22 reviews)
    1.5 mi

    I have been a patient at this clinic for years and have stayed primarily because I trust and…read morerespect the doctor. Unfortunately, the customer service and communication from the office staff have consistently been poor. My recent experience was unacceptable. After suffering an allergic reaction that caused severe swelling around my eyes and painful facial irritation, it took over a weeks to receive the prescription I needed. During that time, I repeatedly contacted the office and was told the prescription had been sent to my pharmacy. Each time I went to Walmart, they confirmed they had not received anything. I asked several times if the office could call the pharmacy directly, confirm receipt, or provide a written prescription so I could resolve the issue myself. Instead, I was repeatedly placed on hold for long periods, treated as if I was inconveniencing the staff, and told what I believe were simply dismissive responses to get me off the phone. I also left multiple voicemails for the office manager requesting assistance and never received a return call. What makes this even more frustrating is that once I finally received part of the medication, it relieved my pain almost immediately. This means I endured over a week of unnecessary discomfort simply because basic follow-through and communication did not occur by the staff. The doctor may be excellent, but the lack of accountability and responsiveness from the office staff creates a very difficult experience for patients who are already dealing with medical issues. My experience suggests the office would benefit from stronger communication from a new office manager and taught how to follow-through with patients.

    Please, don't come here. Long wait times in office to see the doctor. I spent over 30min filling…read moreout paperwork for my dad despite already submitting forms online NP was nice but never called back to tell results of blood work, despite leavibg a message with the nurse. My dad urgently needed referrals but only got 1 out of the 2 he needed despite me calling every single day and politely asking for an update. I've worked in customer service and Healthcare before and I know things take time BUT YOU CAN AT LEAST CALL THE PATIENT AND TELL THEM YOU ARE WORKING ON IT AND THANKS FOR YOUR PATIENCE. I was literally in tears when I had to tell my dad I couldn't get him an appointment with a neurologist for his stroke because I couldn't get the referral. Now we have to get a new PCP and start this all over again...

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    Affiliates of Family Medicine - Dr. Rambarran taking care of her patient.

    Dr. Rambarran taking care of her patient.

    Affiliates of Family Medicine - Exam Room

    Exam Room

    Affiliates of Family Medicine - Front Desk

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    Front Desk

    Express Family Clinic

    Express Family Clinic

    4.3(62 reviews)
    3.2 mi

    Our 4th time here. Twice in 1 week for family virus. Everyone here from Reception to RN is very…read morenice and efficient. No appointments, but you can call ahead to see what the wait time is. If you don't have insurance and you're looking for a cash pay clinic, I definitely recommend this place.

    Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

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    Express Family Clinic
    Express Family Clinic
    Express Family Clinic

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    Woodlands Family Practice

    Woodlands Family Practice

    3.1(18 reviews)
    6.0 mi

    I can not say enough about Woodlands Family Practice. I have been a patient at this office since I…read morewas a little girl. After college, we moved back to the area and I knew this is where I would take my family! Dr Yau, Dr Mabry and all of the nurses and office staff at the office go above and beyond to make us feel taken care of and also loved! Dr Yau is our family's physician and has taken excellent care of us. We now have 2 children, one was born extremely premature and one with a minor heart condition. I trust his care and his advice 100%. I know my kids are in good hands! Not only is he knowledgable and thorough, he is kind and encouraging. I never feel rushed or overlooked. We love Woodlands Family Practice!

    DO NOT BECOME A NEW PATIENT HERE. Dr. Powellson is the WORST experience I have ever had with a…read morephysician, in any capacity or context-including prison, in all of my life. I'm 52. Dr. Powellson was in NO way friendly, welcoming, comforting, or helpful. He was, instead;rude, argumentative, interrupting, judgemental, cold, and dismissive. He was entirely focused on my mental health diagnosis-which was NOT why I was there-and treated my physical health, as well as some important concerns I tried to communicate, as an afterthought. The room was cold, sterile, uncomfortable, and so is Dr. Powellson. I was immediately put off and defensive with his demeanor, and his lack of focus on my physical health rather than my mental- he seemed to form an opinion when I told him my diagnosis- was confusing and frustrating. I jave a lump in my abdomen and another in my pelvis that he NEVER EXAMINED, or asked about them after I mentioned it. I felt judged, as though Dr Powellson has a bias about people with BPD. The building and the lobby made me want to turn around as soon as I got there, and Dr. Powellson made me so uncomfortable; feeling judged and argued with, and frustrated, that I walked out of the appointment within 5 minutes of meeting and talking to him. At NO time did I feel like Dr Powellson cared about my physical concerns, or even HEARD them.This was just supposed to be a general physical and check-up, and Dr. Powellson made it the most uncomfortable, unpleasant, and awful appointments I have ever had.

    Memorial Hermann Medical Group Imperial Oaks

    Memorial Hermann Medical Group Imperial Oaks

    3.7(3 reviews)
    1.8 mi

    I've been to the Imperial Oaks location twice to see Dr. Reddy for annual well checks. I wasn't…read morelong in the waiting room, maybe ten minutes. Then another ten minutes waiting in the exam room after the nurse got all my info. Dr. Reddy listened to all my concerns and I didn't feel rushed or unimportant. I had blood taken two years ago and the phlebotomist messed up and I had extensive bruising, pain and a month long numbness/tingling in my fingers but they have a better phlebotomist now. She was efficient and I had minimal bruising (a dot) and no pain. Scheduling was easy and so was parking. The do virtual appointments if needed.

    Dr. Reedy is very good. The problem I have been having is with the assistants in the office. There…read moreseems to be a problem in setting appointments and overall communication. Several times I have had to wait over an hour due to lack of communication. Example: Today I had an 8am appointment for blood work. I sat there for 45 minutes in the lobby I went to the desk to ask about the delay. She said that they were waiting for the Doctor to give them the paperwork to do the blood work. I told her I made this appointment a few months ago and even got a call from this office yesterday to remind me.Then she said we don't make appointments for blood work. I told her I made the appointment right here and have done so before. I have low blood sugar and I had to fast from last evening and was beginning to have the shakes so I just left. I don't believe I am the only one expressing displeasure with the service offered at the clinic. Hope things change. I will be looking elsewhere.

    Memorial Hermann Medical Group - familydr - Updated May 2026

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