Excellent care. Very nice staff. Dr was very informative and through. The care and concern I…read morereceived was outstanding. Very easy check in and short wait time

Do not go get any X-rays if think broken bone! They do not have a radiologist to read so just a…read morewaste of $$$$ My finger has now been broken and infected a week and went to a real hospital to get treated, they didn't even splint my finger... first clinic the cray machine was broken... kept trying to get a pic, not sure how much radiation I got on that then sent to other clinic in Conroe off the 45... people very nice but no help on diagnose and no splint offered! I have suffered an entire week ! Never again !

Amazing service . Nurse Practitioner McCall is kind, observant , and thorough and so is the office…read morestaff.

very poor management. They are money oriented. We moved from another state to here and mom needed…read moreher diabetes medication, they said they cannot give medication without looking at lab results. So they charged us for lab work and prescribed the medication without getting the results from lab work. when we called for refill, they said they need to another lab work because that prescriber is not working with them and new prescriber won't refill without blood work..... Please don't waste your time and money there.....

Cheapest place I could find. Super nice people. After I got set up, I could go every two months…read more They were very thorough.

Came in for my 2 year old daughter who had 104 fever, she was negative for uti and ear infection…read more Said they were going to send out her urine for more testing. Dr who took us in checked her breathing and said something about a murmur casually as if jt was normal, then moved on, didn't bother to continue the topic or discuss more about the situation. They said results will usually come in 2 days and they will give us a call back. 2 days later, no call! I had to call for the results. Results came in and it wasn't even reviewed yet. So for 2 days after my daughter went to this urgent care she was still having fevers Tylenol was helping but for a limited of time. As a mother I was stressed and worried and didn't know what to do and left this place with even more questions! Would never come here again!!

I never look forward to ending up at one of these places (it's usually not a good situation)…read more... But, the staff here was absolutely wonderful, and we received excellent care. From the sweet lady at the front desk (Kristina) who made registration quick & easy, to thoughtful Nurse Rommel, who gifted us with a small teddy bear as a brave patient prize, to kind & gentle Dr. Bechtel, we were seen by quality practitioners who gave prompt attention, treating our situation with professionalism & empathy. Being an over-protective parent, we felt it better to be safe than sorry and came here after our toddler got too curious for her own good. The clinic is open 24/7, so we were thankful to arrive after 10pm with little wait. Dr. Bechtel was not dismissive about the situation but offered light humor, comfort, and reassurance. They kept our kiddo in observation with us just long enough to make sure she was okay and marked our visit as "urgent care" (versus an "emergency") to ease the financial burden. Don't want to repeat the situation any time soon, but this will be our absolute go-to if a medical emergency arises again. Highly recommend this place and appreciate the staff who took care of us that night.

What a great find! I went to the Magnolia location on 2978 and the moment I walked in the door,…read more the staff were professional and pleasant. I checked in and was seen immediately. I felt comfortable and at ease right away due to the amazing bedside manners. I want to thank Dr. Lorentz, JJ my RN, and paramedic Will for wonderful care. Dr. Lorentz was very thorough, caring and informative and JJ was made sure I was comfortable at all times. The facility is clean, bright, in a convenient location, and they take Medicare. Elyse and Lindsay who worked the front desk were polite and courteous. Although I can't say it was an enjoyable experience as I felt pretty crappy I will say the staff at American ER made it as pleasant as possible. Highly recommended. Theresa L. March 8, 2026

I have been going to SynergenX since they opened and I have seen them grow and refine there craft…read moreso much over the last couple of years. I am very proud to have worked with Wayne and his team bringing this facility to life so they could serve those in need. The staff has always been great from Vivan to John and Halle they treat you like family and take great care with people and I should know as I have been one of those people for a few years now. Wayne and team keep up the great work my friends. Alfred Sevilla Sevilla Services,LLC.

Billing issues. No customer service No return calls I've been calling for 2 weeks trying to get a…read moreresolution they keep telling me oh somebody will call you back somebody call you back and never received any calls getting through to them has been just horrific

I have been coming to this group for close to 15 years. I've had appointments with Dr. Scarborough,…read moreCodi and Mary. They listen to what my issues were and address them. I had a break out on my back once that my dermatologist failed to diagnose correctly but Dr. Scarborough did.

I don't usually use Yelp because it is highly inaccurate on most businesses but I truly adore me…read moredoctor Mary Ostrowski. So professional, blunt with kindness and respectful.

Additional Update 4/17/26: I had an echocardiogram scheduled today and arrived 10 minutes early…read more Despite that, I waited an additional 20 minutes past my appointment time. I also asked multiple times about the cost of the visit, and no one was able to provide a clear answer. At that point, I decided to leave, I'm not going to wait close to an hour for a practice that doesn't prioritize patient care or communication. To make matters worse, I am still waiting on my lab results. They confirmed the results were received on the 8th, yet I have not received any follow-up or evaluation. Overall, the experience felt disorganized, and I would recommend considering another provider. Previous Update: I previously left a review for New Wave Physicians Group and, unfortunately, I'm updating it again out of frustration. In my original review, I mentioned that my experiences with Dr. Carder and Dr. Troung were positive, they were both professional, attentive, and helpful during my visits. However, I also noted ongoing issues with the front office staff, and those problems have only gotten worse. It is extremely difficult to reach anyone by phone. Calls often go unanswered, and when someone does pick up, it feels like a rare occurrence. I've had to call repeatedly at different times of the day just to speak with someone, and on multiple occasions I've been placed on hold and then disconnected. More concerning is what happened after my most recent appointment with Dr. Carder. I went in for serious symptoms, had an EKG performed, and completed lab work. I specifically asked how I would receive my results and what the next steps would be regarding treatment or medication. I was told I would receive a phone call, but that never happened. After calling over 50 times, I finally reached someone who informed me that my results had been available for quite some time but had not even been reviewed. I also followed up on a sleep study that was discussed during my visit, only to find out it had not been submitted. The medications I was told would be prescribed were never sent to the pharmacy either. On top of all of this, I still don't have access to the patient portal. Despite multiple attempts to get assistance from the office staff, no one has been able to help me get it set up. These issues have been ongoing and are now affecting my ability to receive timely care. At this point, I feel like I've given this office more than enough chances and will likely be looking for a new provider.

Love the doctors. Hate the office staff. I've been going…read morehere for at least 6 years. There's been a chronic issue where some meds are called in for refills some are not due to error. I've been told more than once that i need to see the doctor for a refill, despite having literally just been in his office 30 days ago. We're talking about meds i've been on for 4 years. Birth Control. Blood Pressure. Cholesterol meds. And I very regularly have to fight the incompetent office staff about the fact it's NOT time for another visit yet. They're constantly trying to milk me like a cash cow. Right now i've been off my meds for 2 weeks, diligently trying to reach the Doctor. But no messages ever get to him. I'm told i need to be in office to get a refill on my birth control, i saw him 7 months ago. It's not a controlled substance. I should not need to be seen more than once a year for this. I also had problems with the Nurse practitioner forcibly pulling me OFF my medication without my consent, despite being IN AN ACTUAL APPOINTMENT WITH THE DOCTOR AT THE TIME SHE TRIED TO MAKE THIS CHANGE WITHOUT EITHER OF OUR CONSENT. i feel like my health is being held hostage by someone with a ledger and a red pen in the back office.

Although "Express" is in the name, the clinic has been quite slow in providing diagnostic…read morefollow-up. My husband initially went in on Monday at 9:30 AM experiencing intense pain early in the morning. There were no lines when I arrived, the office was clean, and the staff were polite and professional. During the visit, they drew labs and gave me a referral to have an ultrasound done (which I was able to get done that day at 1pm). I was told that they would call me with the results once everything was reviewed. Wednesday, the clinic contacted us with the lab results, but they had no update regarding the imaging. I then called the imaging center myself and was informed that the ultrasound images had already been sent to the clinic Wednesday afternoon. On Thursday, I went to the imaging center in person to pick up a copy of the results and the CD containing the images. I called the same day (Th) and was told the NP should have the results reviewed by Friday. When I followed up today(Friday), I was told that it may not be reviewed until Monday. While I'm grateful my husband's pain has mostly subsided and is feeling almost back to normal, the delay in reviewing the imaging results feels unnecessary and frustrating. Especially considering the imaging center had already sent the results several days ago. Overall, my initial visit was positive in terms of the cleanliness of the office and the friendliness of the staff and cost of the visit. After calling they are more annoyed and don't seem to care that patients are left with no answers. The delay in communicating diagnostic results and providing follow-up information has been disappointing and has left me waiting longer than expected for answers. This is my second time going here for labs and imaging (first time with my son) and I didn't experience this type of delay so hopefully this isn't what usually happens.

Our 4th time here. Twice in 1 week for family virus. Everyone here from Reception to RN is very…read morenice and efficient. No appointments, but you can call ahead to see what the wait time is. If you don't have insurance and you're looking for a cash pay clinic, I definitely recommend this place.