Mely Cleaners Ruined Our Wedding Clothes and Refused to Take Responsibility
I've been a loyal customer of Mely Cleaners for over two years, even enduring road construction to support a local business. However, my recent experience has been an absolute nightmare, culminating in thousands of dollars in damaged clothes and a shocking display of disrespect from the owner.
After a wonderful wedding vacation, my wife and I brought in a large load of dry cleaning, including her wedding dress, with a total retail value of around $7,500. We were horrified to discover that every single item came back smelling strongly of mildew and covered in terrible brown blotches and streaks.
I immediately returned the clothes, and Mely agreed to reclean them. Unfortunately, things only got worse after the second attempt. The mildew smell persisted, and the brown damage was even more pronounced. On my third visit to resolve this egregious issue, the owner became confrontational, yelling at my wife and me. He eventually offered a mere 50% of the value for the totally damaged and irreparable items, clearly acknowledging his responsibility while refusing to fully compensate us.
Adding insult to injury, on one final attempt to resolve this, I found someone working on a broken machine, suggesting a possible source of the damage. I also have photos documenting the extensive damage to all the items, which I will be using in my small claims case.
After two years of consistent business, this is how Mely Cleaners treats loyal customers. The owner told us to "get lost" when we pressed for a fair resolution. We're now taking this matter to small claims court and have already filed a police report for damaged property.
A huge shout-out to the Englewood Police Department for their outstanding service to the community and for helping us navigate this difficult situation. Their professionalism and assistance were invaluable.
Mely Cleaners is a business that should not be allowed to operate. Their lack of quality control, appalling customer service, and disregard for consumer rights are unacceptable. I hope this review helps others avoid the same terrible experience. read more