The cocoa in the relaxation room really is some of the best I've ever had. My husband and I both had the Dark Chocolate Spa package with scrub, massage, and facial. The scrub was lack luster and I will not do it again. The dry brushing was less than comprehensive and the scrub itself was hardly exfoliating. I have had better scrubs with a nylon mit in Korean bath houses. Save yourself the mess and do your own in the tub or shower at home. The massage and facial were absolutely worth doing though. Next time we go, we will explore some other service to complete our spa day while keeping with the massage and facial. The shower in my room also dripped the entire time and made it very difficult to relax. Despite the technician acknowledging this, no apology or compensation was attempted. I was rather off put by that. I was very relieved that my facial occurred in a separate room after the scrub and massage were infringed upon by the incessant dripping. read more

After leaving the Hershey Hotel Spa to check on availability here at their recommendation, my teenage daughter politely asked about availability for a pedicure. The woman at the front desk was extremely rude and condescending in her reply. If this is how they treat even a kind young person, they clearly have overall terrible customer service. I will happily take her elsewhere! read more

I do not recommend this Spa. Whether you are a tourist or local, the front desk will, without exception, let you down. As a long standing member of the Club, I've withdrew my support of this spa. A woman named Rosie at the front desk has topped any other employee in my experience to ruin my loyalty to this establishment. She is unnecessarily rude, condescending and simply went out of her way to inconvenience me. Other than that, high turn over at this spa speaks volumes over the years. They should completely shut down, or hire people that will not turn locals and tourists away with a bad taste in their mouths. Do better! read more

DO NOT COME HERE! They don't know how to cut hair. I asked for my hair to be blown out. You would think a blow out is a basic skill that every hair stylist should know how to do. I left with my hair a giant, frizzy, disgusting mess. It was rushed and a complete waste of money. I will have to go somewhere else to get my hair redone. read more

I've had several services here- prenatal massage, Swedish massage, facial, & pedicure. I always have fantastic service. I love that you can go to the relaxation/quiet room in your robe and enjoy coffee, tea, hot chocolate, & muffins before and after your treatment, and there's no rush for you to leave. The locker room has large showers, though the locker room itself could be a bit bigger. I wish they did couples massages, but not a deal breaker for me. I also earn "melt money" every time I book a service, so I basically get a gift certificate every time I go. read more

Firstly, I'll say they lack consideration and basic privacy. Secondly, the scope of practice was lacking. My family went in for two pedicures, my father who is already self conscious about his toes because he has psoriasis(medical diagnosed years ago which cause discoloration and thick nail ridges). Mind you he's had hundreds of other pedicures from other establishments. When they sat down the nail tech caused a very embarrassing and uncalled for scene in front of the whole establishment about his toes. She loudly was stating she couldn't preform his pedicure because he has a fungal infection. He stated to them that he doesn't have a fungal infection it's psoriasis. Also while my mother who's been a nurse for almost 20 years stating "no it's psoriasis". They then asked for a refund since my mother was obviously not going to get a pedicure done after my father had been publicly embarrassed and they stated "normal is a partial since it's less then 24 hours notice but we'll make an exception this time"? As if my parents were out of line for asking for a refund since they were rude. They then stated again in front of the whole establishment that my father seek the help of a podiatrist due to his "fungal infection" and yet again embarrassing him. As someone who went to cosmetology school and is also now a nurse it is not in the scope of practice for a nail tech to diagnose and provide medical advice. The lack of consideration, privacy, compassion were unacceptable and was expecting more professionalism as a business associated with Hershey. read more

This is my 4th time to the Melt Spa. Made an appointment for a mani/pedi before I went on a long weekend. The pedi was rushed - online the pedi is 50 min (including file, cuticle work, exfoliation, massage, polish or buffing). No cuticle work was done and only a little of the "winter heel" was addressed. The paint looks good and a week later there is no chipping. The mani online notes it is 25 min (file, cuticle work, massage, polish or buffing). There was no cuticle work done on my hands. Had I known I would have done a little something to them prior to the appointment. The nail polish was done and needed a repair before leaving the salon. Less than 48 hours after the service the nail polish was chipping. I called to see if anything could be done before I left for a long weekend and was told there was no manager available to speak with on the phone but I'm more than welcome to come in. So I went in to the salon, no manager came to speak with me - there was no technician available to repair the chipping nails. $23 bottle of nail polish was the solution - yes. I had to buy it. I might not be as salty about the $23 polish - it is quick dry however the staff at the spa failed to communicate that this is a 4 step process including their base coat and top coat. Hoping the base and top I have works just as well as the product that goes with the polish. Giving 2 stars because the staff was all friendly and did attempt to handle the situation but I felt like this was something a manager should have handled. The facility is also very clean. read more

Melt Spa - Hair Salons Near Me - Hershey, Pennsylvania

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My friend and I are on a girls trip. We decided to splurge and do the chocolate body wrap! So good and so relaxing! read more

Melt Spa - Relaxing in the lounge - Hair Salons Near Me - Hershey, Pennsylvania

This is a not as large or fancy as the Hotel Hershey spa. But you get the same drinks and snacks. There is only one relaxation room and one little locker area. When we went it wasn't busy and this wasn't an issue. I image on a busy day it would be. However a busy day at Hotel Hershey Spa is crowded and cramped too. Parking was a bit confusing and limited. Again luckily it wasn't busy and we could park close. I thought the front desk was great and I had a great time talking with the girl at check out. She was very nice and friendly. My massage was nice. Unfortunately we couldn't get any other services because they said they were booked up. Maybe due to the smaller size they don't have as many openings. Overall it was very nice and I'd go again. read more

Melt Spa - View from the relaxation room - Hair Salons Near Me - Hershey, Pennsylvania

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The first time I went, I booked a massage that started 15 minutes late and did not extend 15 minutes to make up for the late start. I did say something and was partially refunded. I gave the spa a second chance with a gel manicure. To start, it's an added TWENTY FIVE dollars to remove existing gel. I have never had to pay for gel to be removed at any nail salon or spa I've been to before. The manicurist was extremely rough when removing the pre existing gel and filed so much of my nail off. Two of my nail beds were cut and bleeding. I am a week out and one of the cuts still has a scab. In hind sight I should've spoken to a manger prior to leaving but I needed to get to work and was so upset. I've never experienced a manicure where I was cut and bleeding and would expect a stellar service for 85$. I will never ever go back. You're better off paying a little extra to go to the hotel for 10/10 service. read more

I can't say enough good things about our experience at Melt. I booked my mom and I appointments for her birthday. I had booked the chocolate hands treatment for both of us. When we arrived, they noticed I had acrylic nails on. They asked if I still wanted the treatment and I said that I just wanted the hand treatments without the manicure. They offered me the option to switch to a pedicure, which is what I really wanted but they said there was no availability online. I appreciated their flexibility to get me what I really wanted. With that being said, it was the BEST pedicure I've ever had. My pedicure was done by Jasmine, who also is a massage therapist, and she was so gentle and relaxing. I would request her every time. Bonus: my polish looks great, too! My mom LOVED her chocolate hands treatment and manicure and her hands are so soft and hydrated. We both are already looking forward to our next visits and hoping to try some other services, too! read more

Melt Spa - Hair Salons Near Me - Hershey, Pennsylvania

Well, it happened again to me. I had gift cards to use and scheduled a pedicure. About an hour before my arrival date, I got a call and the person who was to do my pedicure called in sick. That is the second time in 4 months that I was cancelled at the last minute. The first time I got a massage comped. This time I didn't even ask (and it wasn't offered) for a complimentary service. I don't ever want to go to this facility again. So extremely unreliable. I did schedule (last minute) at Hotel Hershey and what an absolutely delightful experience. Good luck if you go to the Melt Spa. There have to be major issues at this place. read more

First of all payment is due upon arrival. I have never experienced this policy at any spa before in my lifetime. Secondly, my technician Missy slapped on the scrub, never scrubbed my body and then applied cold lotion on my body after I took a shower. Training is needed because her attitude was not indicative of the 20% gratuities was automatically added to my bill. The staff in the front of the spa was attentive and pleasant, read more

My daughter and I opted for the 1/2 day spa experience and we were not disappointed. From the time we checked in, the staff, the atmosphere and the services were outstanding. Upon arrival we were greeted at the front desk and then provided with a tour of the facilities with the concierge. Once we were changed into our luxurious robes in the locker room (which was stocked with every toiletry imaginable), we made ourselves at home in the relaxation room with beverages and snacks. In between our services, we met back there to compare notes. Each of us had a pedicure, facial and massage and neither of us was disappointed. The technicians were all excellent, explained the process for each service, and allowed us to just relax and enjoy every part of our day. We left feeling relaxed and rejuvinated. read more

Not impressed. I have been coming to the Spa at the Hotel Hershey for 11 years and have been a member of that spa for a while also. This trip, despite calling about 4-5 weeks in advance, they had no openings. We decided to try the new kid in town MeltSpa. Could have been better. Decorated tastefully, but too scant for my liking. Could have had some more decor and window hangings to cozy it up. By far my biggest complaint is the Relaxation Room. I had a 0% chance of relaxing in that room. I couldn't hear myself think. Several members of a bachelorette party were carrying on at full volume, laughing, bickering and even swearing. There is a joke of a sign saying "Whisper Area", but it's in the same room. I sat here, but in no way felt more relaxed or separated from the others. Several staff members came in to replenish food items; no one corrected the other spa guests. When my service came, it went fine, but my technician never made eye contact with me, *I* had to offer *my* hand to shake it, and she spoke like she had marbles in her mouth. I barely understood her. Bottom line: this is a spa. I am 31 weeks pregnant with a toddler at home. I wanted to go away, forget about everything, and just relax for a massage before life really gets crazy. Instead, I ended up annoyed and confused. Get it together. This is Hershey. Standards should be higher and rules should be enforced. read more

My daughter booked our services here for my birthday, and although they originally indicated they couldn't fulfill some of her requests, when we arrived they bent over backwards to make sure we were getting the services we really wanted. My daughter had the classic pedicure, and she said it was the best she's ever had (and she is a frequent flyer with pedicures!). She had Jasmine who was really wonderful with her and gave her a top-notch experience. I had the Sweet Hands Dark Chocolate Treatment and let me tell you it was a TREAT! Sally was so good....and the treatment is decadent. I left with one of the best manicures I have EVER had and my hands were nourished and hydrated at the end. We are already planning a trip back to try some of the other services! read more

Go see Pam! She gave me my first ever pedicure and made it an awesome experience. Fun time from start to finish!

Melt Spa is owned by Hershey Company and a nice addition to the Downtown Hershey scene. At first I wasn't sure where to park but there's a large lot behind with designated spots. You can make an appointment online which I love but you can always call in for an appointment if online is not your thing. They offer a lot of what the Hershey spa has in the way of treatments but the prices are less expensive. Then again there's no restaurant or booze or a pool, etc. So I'd say if you're going for a treatment or two this is the place to do it. If you're looking at a day at the spa, Hershey is better for that. With that said, here's my experience. My friend came on a Monday and it was pretty quiet, which I like because I find it hard to relax when I am tripping on others in their robes lol. The lobby is clean and modern with an array of product to purchase after your treatments. To your left looked to be the nail salon area which was bright for its floor to ceiling windows. I like that but I am not sure how others would since you're literally in a robe. That's a matter of personal preference I suppose. We filled out some forms and paid upfront. Gratuity is included which I enjoy. We also were able to use a coupon so the price was not bad at all. My 30 minute reflexology with tip was $55. Sign up for their e mails and you'll get their last minute specials and coupons right in your e mail. Also if you're a member of the country club you'll get additional discounts on the product as well. Once we took care of all of the paperwork we were given a brief tour and set up in the locker room where we got into our robes and sandals and headed to the quiet room to wait to be called for our service. Its a small-ish room so good for maybe 12 people to comfortably relax but I wouldn't want to be in there with 12. They had a couple of trail mixes and coffee, tea, and cocoa. Also there was chocolates, of course. So pretty similar to Hershey except no muffins. Those muffins over there are bomb.com. We were called and taken for our services. My reflexology was great and she even added hot stones which was a nice perk. I felt great after. While I waited for my friend to get done I had a cup of coffee and then I pretty much got dressed and waited for her in the lobby and we then left to go for lunch. So again, a perfect place for a morning massage and mani pedi or something but not a place you could spend all day. I'd definitely go back. read more

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I had a Swedish massage and a body scrub here and I couldn't recommend it enough! The staff was friendly, punctual and skilled in their different fields. Everything was very clean which made me feel relaxed. Reasonably priced for excellent services! read more

Visited with my husband and mother. We all had a fabulous relaxing spa day. I had a therapeutic massage. It was just what I needed! Muscles feel so much better! My husband had what he called the best hot stone massage of his life! Mom had a lovely manicure. Great staff! All were friendly and very nice. Loved our experience. read more

Had a 50 minute cocoa scented Swedish massage today. Wonderful and relaxing experience. Customers are well taken care of from the moment they enter. I was checked in quickly and taken back to the ladies locker room and shown the relaxation area. BEST chocolate muffins and hot cocoa in the relaxation room. I could drink that hot cocoa my whole life, it's like liquid gold. Had Edmund for my massage, he was very attentive and adjusted pressure, table temperature, and draping for my comfort. Great first experience at the MeltSpa! Would definitely go back again read more

Very happy. The front staff were very kind. The ladies who gave my wife and I our treatments were excellent as well.

All I can say is wow. I've had pedicures for years and I've been to melt spa before but not like this. Jennah made this experience the best. Honestly....she is careful, precise, friendly and she has heavenly hands. I've never had a pedicure this great before. I'm booking with her every time I come. We weren't even going to get a pedicure next time we come, but this has been out of this world. When she was done i felt like complete jelly! I'm getting a facial in November and I'm really hoping i can get her for that appt as well. Ya know you can go anywhere for a pedicure and they do a good job. Or so you think...then you get Jennah and she takes your experience to a whole other level. You can do your job and go thru the motions or you can care what you are doing. You can tell you are getting a quality experience with her!!!! read more

What a relaxing day at this spa! Sara took such great care of me and I have never felt more at home and comfortable anywhere else! She welcomed me and took me on a tour and I felt so relaxed immediately. Coffee and muffins were fantastic too! This will be my spa of choice from now on. Professional, beautiful and the services are excellent quality! Thank you for a wonderful experience! I would follow Sara anywhere! She is amazing in every way! read more

I couldn't have been happier with this spa! Coming from Boston, MA - I wasn't sure what to expect! I probably had the best facial ever! Samantha was great and I would definitely ask for her again. I also had a massage which was also good. But not as memorable as the facial. Overall I felt everyone was very knowledgeable price was average to what I would have expected. read more

I always had a good experience here. It's very relaxing and I love my massage therapist. The music is relaxing and they cater to you there. I wished I kept their robes! It smelled of chocolate! read more

I had the best massage in my life here by Michelle she was attention and the best person with the best heart will come back as much as I can

Had Jess Stern do a pedicure for me today and it was amazing! She scrubsed and massaged my legs and feet! Will deffinatly be coming back in the future for more services by her! read more

I've been there twice for mani/pedi's which were very nice and would have been very relaxing except that they are the only spa I have ever been to that does not endorse silencing of cell phones. Nothing is more annoying than being subjected to listening to someone else's conversation while they have their phone on speaker mode! Or someone else receiving text after text. Also the women's lounge floor was very dirty. All this was so disappointing. Won't be back. read more

A friend and I spent some time on my birthday at the spa and both were very displeased. We had a masseuse named Jamie and she talked pretty much the whole time. She was somewhat rude and told us too much about how she worked on the US olympic team and how she had 40 recommendation letters. She did not massage the areas I requested and 3 days after the fact, my back still hurts and I still feel as tight as I did before going in. Definitely NOT worth the price to go there! I've had better massages at cheaper places. read more

Group of 5 females approx 30 years old. Made appt initially at Hotel Hershey but then opted to change to Melt Spa approx a month in advance. Emails stated to arrive 15 mins early ahead of appt. We arrived at exact appt time (not 15 mins ahead) given we unfortunately did not read email correctly and hit traffic as well, which we accept responsibility for. However, when we arrived we were not told our massages would be limited or to change quickly and exit as soon as possible. Our 50 minute massages started at 11:50 as opposed to 11:30 by the time we got changed and ended after 30 minutes (original end time) but we were not informed this would happen. 2/5 did not have their legs massaged. 1/5 wasn't asked at all if pressure was adequate. 3/5 not informed masks could be removed if vaccinated. 4/5 not offered a towel at completion if they wished to shower/remove oil. No lounges open (understand if a covid issue). The big issue here is the lack of communication. If they were upfront and told us we arrived late so to change fast as our massages would end at exactly 12:20 we would have understood and could have picked what areas to skip. We were not told and when we expressed our frustration at the end at check out, we were brushed off and ignored. Overall a poor experience at what should have been an excellent, Hershey opened Spa. We each drove up to 2.5 hrs to come and will not be back. read more

I came to the Melt Spa about a month ago with my best friend and we each had the scrub service that they no longer offer at the actual Hershey spa. It was very good but different than what we had over it at the original spa. I took my mother here today for a reflexology service. While she said hers was excellent, mine was not. I don't think my masseuse was trained in reflexology. She stuck her thumbs in my foot, never asked how the pressure was and sighed the whole time. I honestly believe my boyfriend does a better job massaging my feet. When we left, no one asked how our services were. Our masseuse ladies were also 10 minutes late and for a 35 minute massage she stopped about 10 minutes early. My appointment was scheduled for 12 o'clock. I was put in my room at 12:10. And the lady was finished with my service at 12:35. For the amount of money that you pay using the Hershey name, I was very disappointed in this experience today. read more

I called to book a half day package and was told there were no available bookings that day for all services. My husband happened to call less than one hour later and was told there were several times/openings for a half day package on said day. They seem extremely unorganized. read more

My girlfriends and I got together for a girls weekend and decided to have a spa day. We all got the half day package which included a traditional massage, facial, and pedicure...our time here was AMAZING! The ambience was very relaxing and the staff were super professional and knowledgeable. This was my first time getting a massage and I am happy to say it was the best experience. I HIGHLY recommend for first-timers or for anyone in need of a little get away :) read more

Great spa experience and pedicure from Shawn! Thank you Melt Spa for some time to unwind and decompress from the day in the relaxation room prior to my pedicure last night. It was a welcome treat after a long day at work and a busy commute. After soaking in the soothing music, a nice cup of tea and a sinfully good muffin (that counts as dinner right?), Shawn arrived to escort me for my pedicure service. Let's just say my feet feel like I've been walking on clouds ever since my visit last night and my polish looks amazing. These soft feet will be making their way back to Melt Spa for another visit w/ Shawn very soon! Thank you again! read more

Best pedicure in a long time!!!! Shawn is amazing!!! Knowledgeable, kind, focused professional! Excellent work! The Melt Spa experience was perfection thanks to Shawn! read more

My mother and sister in law went to the melt spa for the sweet hands and feet manicure/pedicure. The experience was awesome. However all of our manicures chipped by the next day. It has now been 4 days since our appointment and 6 of my fingernails are chipped and 1 toenail. My mom called to complain and was told we would hear from the manager the next day but have not heard anything since. This is frustrating as the day cost each of us around $150. I would not even want them to touch up the nails as it is clearly an issue with their type of polish. We will not be back. My husband told me that my nails look better when I paint them myself read more

My fiancé booked me a half day package at Hershey spa for my birthday. I was so excited to have a day where I could relax somewhere that was peaceful and quiet. The front desk staff were so friendly when I was checking in, and the lady who did my facial was amazing. She has me so relaxed I was almost falling asleep. I left the treatment room feeling so at peace and so happy; but then she took me to the "relaxation room" which was anything but relaxing. I know this isn't entirely the spas fault. There was a group of women in there who were being extremely loud and obnoxious, and though there is a lot of seating the room is so small that there's nowhere you can go to get away from noisy guests. When My masseuse came to get me she seemed very nervous and shy and would not make eye contact. I reached out to shake her hand and it felt like I was shaking an over cooked noodle. At that point I was thinking this would be a very mediocre massage. I was kinda right. The massage was downright PAINFUL. And a traditional Swedish massage shouldn't be that painful. She didn't bother to ask me about pressure or how anything felt throughout the entire service. Needless to say 3 days later I'm still in a lot of pain. And not a sore feeling like you get when you've had a deep tissue massage, it's outright 'I can't even move my neck or back properly' pain. So after leaving the massage room and going back to the relaxation room I was not the least bit relaxed or enjoying myself anymore. Luckily I did get a few minutes of silence to myself before the noisy group of ladies was escorted back into the room. My pedicure however was wonderful, and the only reason I'm even giving this place 2 stars is because of the facial technician, the nail technician, and the wonderful front desk staff. My advice is to just go to the Hershey spa. You are paying so much money for an experience that's mediocre at best. read more

I didn't want to leave this review but I feel like I should- I've been to Melt Spa 3 times now. This last time I had mani/pedi and it was ok. Probably wont be back for that service. I completely understand being charged for certain things-however charging me $18 for gel removal of my nails and me not even approving the charge is not right. I paid when I got there so no I didn't stop at the front desk nor was I told I needed to . I called and talked to a manager which was not helpful because she just kept blaming me! This isn't my first rodeo-customer is always right, right?! The relaxation room- defiantly was not able to relax! People came in after a service and they were loud and rude! There are "Whisper zone" signs for idiots who don't get that its a spa and people are trying to relax! Staff never told them to whisper. Very disappointed in this visit considering the cost of everything and how much money I have already spent there in my other visits!! Wont be back for awhile but will return for massage services! read more

My friend and I scheduled pedicures together for a Saturday afternoon. When we arrived we were asked to complete paperwork. Once the paperwork was completed they asked us to pay upfront before we even had our pedicures. The woman who handled my paperwork slid it across the counter to her coworker and pointed to something on the bottom of my form. I thought it was odd. She then escorted us to the nail salon. When we got back to the salon my friend and I were separated. We waited for 15 minutes. One nail tech took my friend. I continued to wait for another 10 minutes before my tech came and got me. They made no effort to seat us next to each other. Georgiana (nail tech) asked me if I had gel on my toes. I couldn't recall because it had been 6 weeks or more since I had them done. It was indeed gel. She ended up filing the skin on my big toe till it was almost raw. I ended up finishing after my friend. Later that evening I called and spoke to the Manager about my experience. She seemed apologetic. Two days later I checked my bank statements and I had been charged for my pedicure and removal of my gel polish. When I spoke to the manager there was no mention of me being charged for gel removal. I will NEVER go back there. I get gel pedicures all the time. I've never had to pay a separate charge to have my polish removed. Isn't that part of the pedicure? For the amount I paid for the rose pedicure the end result was not worth it. Services are expensive and mediocre at best. Do they treat all African Americans like this? I'm a physician! I will never ever refer my friends to this awful place. read more