This hotel was excellent in every way. The customer service was fantastic and the rooftop…read morerestaurant was very nice. The breakfast options were ample, plus the lunch options were also excellent. The views were amazing. The bathrooms/showers were modern with nice soaps. Check in was painless and took maybe 4 minutes. Bed was super comfortable and the hallways have there luminous relaxed mood lighting. Location is interesting, but walkable. Prices were reasonable given that it's sort of a niche offering.

Excellent. The front desk (Shemwel and Klaryce) provided excellent guidance on local restaurants…read moreand walking routes.

Don't be discouraged by the unflattering photos of this perfectly located hotel in a corner of the…read moreGalleria Vittorio Emanuele II. The quirky and original design, with high-quality cabinetry framed in aluminum studs, features good lighting and a very comfortable, radiant-heated bathroom with orange grout between light blue tiles. Enthusiastic, very courteous staff members could at times follow through more. (Cream for the in-room Nespressso coffee had to be requested three times, and the call from the desk for an early-morning taxi to Cadorna station for the Malpensa Express failed). The internal, courtyard-facing room was quiet, a blessing considering the construction noise on the external side. For the price, however, the room is too small, accommodating not even a reading chair. (A slightly smaller bathroom would have yielded a far more comfortable room.) Also not expected was the malodorous sewer gas from the bathroom sink (also encountered at the Hotel Ripa Roma). Is that a flaw in the Italian sanitation system? And as Rebecca H. of Westchester County observed on Oct. 24, 2022, the digital thermostat seems to have a mind of its own and doesn't retain the requested temperature, so that the room was often too warm.

I have just returned from Milan from where I had an extraordinary experience at Room Mate Giulia…read more I have never had a more satisfying hotel experience. Perfect location right near the Duomo. Fresh contemporary design. Spacious, highly functional rooms. Incredibly friendly and helpful and on it staff including concierge Sara and Andrea. A lovely breakfast and lobby bar service. I will be pursuing this concept wherever I travel! With Great Appreciation, Larry

The good: -The room…read morewe got was huge - The room was mostly clean minus the moldy caulk in the shower - Located right across from the central train station The Bad: - A king bed to them is 2 small beds shoved together (that's not how that works) that was incredibly uncomfortable. -They had all AC turned off (saving money?) so my room was between 75-77F each night and made sleeping very difficult - The breakfast buffet they have is one of the worst. Their coffee is offensive to all of Italy. Completely unremarkable food that isn't worth the price. -For how big the room was, the shower was SO small. The handle was insanely temperamental and it's a few centimeters between getting burned to death or frozen. Overall I would not stay here again or recommend it.

The worst experience we had for our hotel in Italy! Reasons:…read more1. Cold room in the winter The max temp the room can go is 24C when we called them to increase the temp they just said No! rudely. The room is cold even during the day and not needed to say coldest at night. I come from the US, and among all the hotels I went, this is the coldest among all!!! 2. Unfunctional radiator The radiator which warms the room is behind the curtains to when you close thecurtains at night, the warm weather would go outide. So cold nights!! Useless!!! 3. 2 twin beds sold as king bed They charged us for king bed when they put 2 twin beds next to each other. You cant even sleep in the middle as it is so uncomfortable. 4. Small sized trash cans We could not even find the rooms's trash can at first so small can under the table and dont let me start on the can they put at the bathroom sooo tiny.

This was a great stay! The lobby is beautiful and modern and the people working the front desk were…read morekind and quick. They had iced lemon water in the lobby at all times too. We were offered prosecco at check in too. The room was clean and spacious. We were able to get more pillows easily. The view from our room was of the train station but we could still see the city. The shower was huge! Whole room was modern and chic. Great location- quick walk to the train and metro.

AC Hotel Milano is everything you'll need for a pleasant stay. Right off the Porta Garibaldi train…read morestation, there's an entrance to the station literally adjacent to the hotel. Very convenient if you want to take the train directly to and from the Malpensa airport. As for the room, it was very clean, sufficient space, and had a nice view of the train station and city buildings. The hotel bar is also a cozy spot to sit and enjoy a beverage and snacks. The breakfast is superb. Lots if options with delicious items. Overall, it was a great stay. There are accessible restaurants and bars only a few minutes walking distance and if you need to burn off a large meal, the Duomo area is a 40 min walk. The staff are very pleasant and friendly and also the hotel gym is great amenity as well. Definitely will consider staying here again!

You cannot beat the central location right outside the Galleria and Duomo. The hotel itself is…read morebeautifully renovated with classic yet modern furnishings and very spacious bathrooms. If you are traveling with an infant, they provide a crib, changing pad, blankets, bathing kit, and a diaper pail, which is beyond what other hotels of the similar tier provide. Usually they bring a crib and maybe a stuffed animal so a huge kudos to the Park Hyatt for that. Most of the staff are very helpful and friendly although every so often you will get a receptionist who is a standoffish with an air of ennui. There is also a spa with saunas as well as a fitness room with the standard equipment including 2 treadmills, a rower, an elliptical, and 2 bikes along with complimentary still and sparkling waters (canned). If you are visiting Milan and want to be in the center of it all, this is a great option.

Great Hotel! The staff is very helpful, the food was excellent, the room was perfect, I definitely…read morewould stay again.

Great place and location. We are here for the shoes show at the fair grounds. Staff is very…read morefriendly and helpful. Yes they will park your car for you or you can park it in the public parking garage across the street in the same block. It's a short walking distance. They have a Bagman to get your luggage out of your car when You pull up to lobby entrance. Rooms are clean, just perfect for our visit to Milan.

I'm debating between a 2 and 3 star review, but there were a few issues that made me less than…read morethrilled, but since due to price, free parking and location, I will round up. First of all - location is totally fine. It doesn't seem that wonderful, but the hotel is about a block from the train station and we didn't feel weird at all walking around at night or on the train. The hotel has free parking, but it is a very very tiny parking lot with not a lot of room, so if you have a larger car - beware (or ask them to help you park). Check in was rather easy, and the person at the desk was quite friendly. I was there with my college and he did end up confusing our rooms which caused some confusion later with the keys, but it wasn't a big deal (though it might have been in a different situation if we had booked different sized rooms). There is a person to help with the bags and he was also quite friendly, but I did get the impression that they preferred to bring our bags up for us vs us carrying them. However, since the elevators are super tiny, I'm not sure we all would have fit with our bags. There are also some steps to the elevators, so the luggage wasn't really easy to handle anyway. The decor in the lobby is a bit RED, but it looks comfortable enough and I think there is also a small bar in the back. When we came back after dinner, there was also a fire which made it cozy. On to the rooms...they are pretty small. We had actually booked larger rooms and then when we checked in, we seem to have been given the smaller room (either size was small, but this was like 12 sq m I think?). They did not charge us for larger rooms, but I would have liked to know this when we checked in to double confirm what room we were supposed to have. We had specifically booked specific room sizes. Actually, nothing was confirmed with us when we checked in - they just took our passports and then gave us keys. It was fine for one night, but if you are staying longer, I would suggest a larger room (I would assume the bathrooms are a bit larger as well). The amenities are not what I would consider 4 star - but in Europe, the star ratings are not the same as in the US. It was clean (though, the corners of the shower had a little mold in mine - otherwise, the room was totally spotless). Checkout was quick, but we had some issues as we needed specific information on our invoices and they refused to reprint them for us. They said they didn't know how and had messed up a bunch of information. It was kind of annoying that they didn't seem to want to help us, but when you're traveling for work - we need things a certain way and I found them to be less than helpful. Overall, it was a fine stay and for one night on the way to the airport, it was ok. However, if I were returning on vacation, I would stay in a hotel with larger rooms and more amenities.

Beautifully situated - not so busy sidestreet, 3 minutes walk from the next underground / metro…read morestation, actually in walking distance from the duomo if you consider a half an hour of strolling through the city, and barely five minutes walk from Santa Maria delle Grazie, where Da Vincis Last Supper is. Lovely rooms - quiet, nice, nicely furnished. Staff is very friendly. Breakfast is okay - though who needs great breakfast if you dine out. They charge rather heavily for wifi-connection but otherwise this hotel made our few days in Milan even nicer!

Excellent service, good sized rooms, clean and in safe neighbourhood. Oh and the supermarket is not…read morefar.

Second time we've stayed here and enjoyed it again. It had everything we expect in a small hotel…read more Clean, comfortable with friendly staff.

We stayed here 2 nights at the beginning of our Italian adventure. The location is good - walking…read moredistance to several restaurants and shops and a block away from the Metro. Check in was simple, and the desk clerk was very helpful. Our room was small, but more than enough for my husband and I and our 14 year old son. We aren't too picky, just want clean and safe. This was much more than that. The bathroom had radiant heat floors and a towel warmer. The breakfast, which was included, was outstanding! The two girls who were hosting were very friendly and the food much more elaborate than the continental advertised. We received fresh made cappuccino, there was freshly sliced ham and cheese, croissants, musili, and so much more! A great start to our first day here.