Entire experience was a nightmare, from start to finish (we were on our honeymoon). Upon check in we were informed we had to pay an additional $30 per person, per night because booking.com did not transmit the info properly (I can't hold that against the hotel but will address this with booking.com). After checking in, we went to the roof for dinner (very $$$) and every meal was terrible. My wife ordered the 'land and sea' option but we were told it was just one or the other- (um, ok?)- her carpaccio tasted like hamburger meat and hamburger seasoning like they had taken pre-made patties and quickly threw it together. My fish was cold and very fishy tasting. Definitely not worth the money ($150 for a crappy meal). We then went over to the bar section and ordered a cocktail. I got my martini but my wife waited for 30 minutes and her drink never came. We were never acknowledged by bar staff again to let them know, so we finally just decided to leave. When they saw us leaving displeased, the bar staff finally asked who had taken our order so they could look into it, but made no effort to buy us a drink or even apologize.
Then we got back to the room (10:30pm) and the toilet would not stop running (and it was LOUD, like a rushing river). My wife called the front desk and I went down to talk to the manager. I explained the entire awful evening to him and he was more interested in our terrible dinner than the toilet, but said he would send someone up to the room to fix it.
The first bellhop that came up to fix it was able to get it to stop running (11:15pm). Shortly after he left, the toilet would no longer flush, so we called downstairs again. While waiting for the next repair, we got a knock at the door. I opened it assuming it was the gentleman here to fix the toilet, but instead it was the restaurant manager waving the dinner receipt in my face and asking why we didn't tell him we were dissatisfied while at the restaurant (this is at 11:30 at night, down a dark hallway- we were the only room down there!). I can't believe the hotel would send him up to our room so late and allow him to verbally accost us and make us explain ourselves. We agreed to accept a bottle of prosecco but I fully expected to be comped for dinner or at least offered another meal (neither happened). Again, no apologies.
After that, the bellhop came and took another 20 minutes to fix our toilet (they were both very kind, and I assume neither were actually maintenance, so they were doing the best they could). We finally were able to get to bed half past midnight.
At 2:30am my wife woke me up to a TERRIBLE rushing noise. The toilet had started up and was twice as loud as before. AND it didn't flush. We had a tour of Milan early in the morning so we barricaded the door with towels and tried to get back to sleep, but it kept us up all night.
First thing in the morning I went back down to reception to let them know and finally someone at the front desk said, "Why wouldn't they have just changed your room last night?" That is an excellent question. What kind of hotel would let people on their honeymoon deal with all of that drama?? We arranged for our room to be changed that afternoon.
Then we headed to breakfast and were turned away at the door (despite making reservations that included breakfast) and that's when I finally lost it. Thankfully the woman who was coordinating breakfast took pity on us and allowed us to sit down. After she guided us to a working restroom since, you know, we hadn't had one all night or that morning.
I would never stay in this hotel again or recommend it to anyone. Absolutely ruined the end of our honeymoon and made no effort to fix any of it. No apologies or efforts to refund us. read more