I hate to be the one unfavorable review... but I thought I should provide another perspective.
I went to Dr Leone's office actually a while back. I moved and was switching dentist. I guess I read the reviews and thought she would be a good choice. However, now I think back about the experience... it's been more then a year, i am still compelled enough to voice my negative feelings.
I won't complain about Dr Leone's as a dentist, as the procedures were done fine, I wasn't put though unnecessary discomfort. I have had better and worse dentist before. Sure the supposedly SPA like treatment was nice, or the office/equipment was modern. I was intrigued then, but think about it again, I expect dental office to provide good dental service, and being informative on what was done and billed. I was looking for good dental treatment, not SPA, massage or any sort of vanity treatment..
Now, getting to the complain about her office. I called for an appointment and asked for my insurance coverage to be verified. I was told over the phone "...oh yes, it's all covered, and your first (preventative) visit would be totally free."
However, after my visit, I was told, "oh... yeah, we thought you were totally covered, we do take XXX (my insurance company name) but... there were so many different type/options... you know how it is (no, i don't) ...yes you are covered in parts, but it's out of network, so you have to pay a percentage." Seriously, are you kidding me... how hard it is to verify these info? And just what did you check when you told me that I am totally covered? (And I should add, I had VERY Good insurance as an employee of probably the largest employer in Seattle)
What's even worse was that they told me people choose out-of-network dentist "all the time", they have a lot of patient like that. (Somehow i question that. It probably because of their "not clear" about coverage, and for people who have no idea of how insurance work, they just go and pay the bill)
So I got regular preventive service (check up, x-ray...etc), and some replacement fillings (She suggested that I need to get my old metal fillings "replaced" by new composite fillings. This is something that I've never heard before, nor after with my new dentist) The bill come out to be a couple hundred, AFTER insurance.
I can't say what really happened... concerning dental insurance coverage, and billing, but it just feels like something's going on.
I'd add, with an in network dentist, there is a negotiated reasonable charge for each different service, and insurance company will cover either all or a high percentage (80 or 90 for most basic service). However, with out-of-network, a dentist can charge whatever he or she wants, and insurance company covers the percentage the plan specifies, usually much lower (like 50%). read more