This is a tough one to assign a score because I don't know what Melia's min standards for customer attention, room condition and front desk support are/ or should be in Spain or Europe. If these markets aren't an important revenue segment to the corporation, or concern for impact on the brand as a whole, or not a blip on the CCxOs radar, then Maybe I get it. I've been delighted in my stays at hotels bearing the Melia name in the Americas and was partly why it was chosen.
Melia Granada couldn't, in my opinion., have a better location In the part of city that caters to the ultra Luxury brand consumer and Gourmand. It is also a two block walk to access historic arabesque market corridors and mosque/cathedrals half a millennium old or more.
It is not walking distance to Alhambra so you know, it would be a major hike for the enthusiast also because of the elevation gain.
Their restaurant/bar have a wonderful Lux feel and their wait staff are exceptionally friendly, accommodating and professional in their duties. You will notice the difference and enjoy the food and attention given at the Garbo.
Use the elevator that's off the restaurant for fastest access to your floor btw.
Corridors are clean and comfortable and rooms are large for euro standards. They are also very very clean. And have new style laminate flooring not carpet and painted walls not wall-paper. If you suffer from allergies you will appreciate that. I did, and normally suffer during Hotel stays.
Security/Safety, Service and good night's sleep are the main reasons I come to a hotel. And I felt safe at the property. Our mattress was essentially a box-spring. There is no quilt top or memory foam top to dampen Contact with hips/pelvis/elbows. I know this was not right, but the front desk didn't see problem. our teenage kids in the adjoining room a had soft beds with the necessary configuration to make it so but that couldn't be admitted to, nor accommodated. (Fully Booked Hotel)
Everything else was just consistently european-normal or a notch above. I wish there was valet parking.
If I could book the teaser rate they advertised I'd stay here again provided I could check the bed or switch rooms for a softer bed if I wasn't happy. read more