There are not enough words to describe our disappointment here, but I'll give it a go. Firstly when we booked this room over the phone, we were told the room could accommodate us (my husband and I, and our two small children (22 months and 3 and a half years old)) with two twin beds that could be pushed together and another single bed for the 3 year old to sleep on. After we arrived and got the five minute lecture on how to properly lock the front door in a patronizing tone, we soon discovered that the twin beds pushed together would be fine for my husband and I to sleep in with our 22 month old, and the single bed for my son to sleep on was nothing other than a slanted chaise lounge with a foam top. He did not want to sleep on it, no one would, so we all crammed in the twin beds together. She definitely miss represented the single bed on the phone. That's technically called lying. The pillows on the beds probably were 40 years old, as long as Jennie has been there because they were so compact, hard, and very flat. Actually in some cases, there were two awful pillows in one pillowcase just to give it some substance. They distroyed my neck; it was honestly worse than sleeping on a folded towel. In fact I would have done that but Jennie air dries her towels so they are as stiff and scratchy as sandpaper. I mentioned my disappointment in the pillows before we left and Jennie asked why I didn't just ask for other pillows. I thought if she had better pillows than why didn't she just use them in the first place? Jennie also had many rules to follow: hold the handle when you shut the door, use the small bathroom light and not the main one because the main one was too noisy (well fix it!), don't lose the remote because she hated looking for it, remember to turn the lights off when not there, do not keep them on all night, do not keep the tv on stand-by but turn it off completely, don't draw the curtains because the previous guest broke them...etc. Can you image what hotels would be like if they had all these silly restrictions? Jennie runs things as though you are staying with your mom, and not staying in a B&B. She almost makes you feel like you are a lodger and not a paying customer, like she's doing YOU the favour of letting you stay there. At 100 British Pounds per night you'd expect some courtesy. Jennie also had the gumption of making a point that our 22 month old was staying for free because she doesn't charge babies. How tacky! Another negative about the Melbury B&B is that Jennie definitely cuts corners to save money at the expense of the customer. I know I may sound like a snob, but she uses Sainsbury's basics food, and I refuse to give my children orange juice, or more like orange flavoured drink, that doesn't expire within the century, and I certainly don't want to give them yogurt with more sugar than a chocolate bar for breakfast. Yuck. We only had one breakfast there and thankfully went elsewhere the other days. Also, Jenny knocked on our door a lot unnecessarily. I think she was just a bit too nosey, as one of the times she knocked just to tell us she was going out. We couldn't tolerate our stay at the Melbury B&B anymore, and actually left a day earlier and stayed at a friend's in central London. The accommodation did not meet the price in terms of quality, comfort, or hospitality. Jennie did not refund us for the last day, because it was not within her 72 hour cancellation policy. We booked the room the same day as we arrived on the 26th of March, 2011. We left on the 29th though we booked until the 30th. She said that someone wanted our specific room on that random Tuesday night after we booked and she'd lose money due to us. I think it says a lot when someone lies just to keep your money. I'll let karma take care of that one though. read more
