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    Melanie Bowers - Kelller Williams

    5.0 (2 reviews)

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    Scott Hale Plumbing Heating & Air

    Scott Hale Plumbing Heating & Air

    (130 reviews)

    I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

    Make sure you read the reviews. Very unprofessional company. Also saw a van on the road of theirs…read more Absolutely driving manically. If they work like they drive, I'd go anywhere but here. T

    Whitaker Roofing Services

    Whitaker Roofing Services

    (26 reviews)

    I got a bid on a complete tear-off and new roof 4 years ago from one of the Initial and Initial…read morecompanies here in town (Salt Lake City). It was a little over 20k. I have 3 lay-overs so with the warnings of an historic El Nino, quite literally, tons of snow, I thought it was time to pull the trigger. I called Whitaker and 2 others to get bids. Whitaker and one of the others sat with me for like an hour answering all my questions, and I'm a bit like a 3 year old, "why?" "why? "how?"....They were both patient and I would have been happy with either. Their estimates were a gnat's hair apart, both within spitting distance of the estimate I got 4 years ago. In this world of absurd pricing and gouging, these guys remained ridiculously low and fair. I opted for Whitaker based on a good feeling. What a great move!! ON time, multiple confirmations, and honored their estimate. The roof is gorgeous. Hazel would've been proud of the clean-up, and the crew was incredibly friendly and conscientious - they even worked, against my pleading - in the rain!! Here's a kicker. The day they started the job, the office manager knocked on my door and did a 'house call' to thank me and express their gratitude for choosing them. Now seriously, when is the last time you've even HEARD of a company doing that, let alone experienced it yourself??? I simply couldn't be happier. Genuinely. OH...there's another review from a WG on Aug 28th. That's NOT me. Check the profiles to verify.

    I called Whitaker Roofing for a leak concern, and they showed up the following day to check things…read moreout. William was thorough and professional and gave me an estimate to re-do the caulking round some of the roof penetrations. They completed the repairs a couple days later and all is well! A great experience overall!

    Melanie Bowers - Kelller Williams - realestate - Updated October 2026

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