The original review I wrote was for the previous owners. The new owners? NOT so great, just thought…read moreI'd update. I get all the same meds each month and each month I have to go out of my way and call and make sure my meds are refilled and are going to be on time and each month they are NOT. They don't have a online portal to check for yourself and the whole thing is inconvenient and annoying because they never are ready unless I call and tell them..every single month. I've stayed cuz I loved the previous owners/workers and how smooth and easy everything was but now I'm considering switching pharmacy's. The whole thing is just annoying.

All pharmacies are not equal…read more If you value being able to talk to the pharmacist you really are short changing yourself and your family by going to the big box pharmacies where finding someone who has the time or even speaks English well is challenging. I admit it takes an extra five minutes a month to go here but they have alerted my to coupons and discount codes that have saved me hundreds of dollars- maybe even thousands. They answer my questions politely and track down doctors when a refill is needed.

Establishment is in a good location with convenient parking, and easy ingress and egress. It's a…read moreclean, bright, well stocked store with competitive prices. There's not a real good selection of cactus and succulents, although it's adequate. Good selection of houseplants and they were well maintained.

I'm all for hiring people with disabilities! The greeter was a very large man sitting in a chair…read morewhen I came, and when I went. There were several people I think stocking shelves, but there were more likely chitchatting with coworkers and just in the way. I went up and down aisles more than once to wait for them to move. Then because of the size of my order, I did not want to do self check out. There was only one line open with an extremely methodical and beyond slow young girl named Montana. I cannot believe every single item was looked at and then scanned .I can't tell you the amount of time it took. I can't imagine any reason I would ever have to shop here again It was frustrating, annoying, and tested every ounce of patients I have .

The people are nice, but wow the pharmacy is REALLY bad I scheduled my flu shot. I spent 10…read moreminutes filling in the lengthy form online. I showed up 5 minutes early, but since there was only one register open it took almost 15 minutes before I was waited on. Then it took almost 10 minutes to check in (it was embarrassing to hold up the line for that long!) as the clerk seemed to have to hit 500 key strokes. Finally, I was told to wait for my shot. That took smooth 10 minutes, so now I was almost half an hour past my appointment time before I got called back. Really? Your systems are so bad and processes so inefficient? I will never go there again to get a shot, even if it is free. Zero stars for how they run things! Again, the people were very nice, so I completely blame the management and the really bad computer systems! Do they want to go out of business? Why don't they do something to improve things? 2025, with 1990s technology.....

My prescriptions were transferred here after Rite Aid closed in the fall. It was a terrible…read moreexperience in the beginning and hasn't improved. Medication is never in stock and typically takes 5-7 days to refill. Avg wait time when calling is 15 minutes +. The pharmacy isn't equipped to handle the volume of business it gets.

Happy with equipment. Checked in/out very quickly. Always helpful when questioned details of…read morecollapsing equipment.

Super personal manual physical therapy! Teresa, Adriana and all of the staff are great. They…read morepractice myofascia release and align your whole body. No "McDonalds" or assembly line here!!!

Don't remember ever being in it before. Needed couple things…read more Needed rest room. Ask associate walking around where one might be. I got to it and all said out of order!!! Just weird that employees didn't know this. Check out ok. Looks like mainly use self check out. There was a cashier behind plexiglass who said hello.

Pharmacy lost my RX, the Dr has a record of sending it to them. I have a VM saying that the RX is…read morein process (I have been going to the same CVS location for 10+ years). I went in-person and discussed status on my RX, they said they are waiting for Preauthorization. A week later I go in again and they said they never received the RX ever. I showed them my voice mail saying it was in process. I also told them I spoke with them in-person. But they have no record of the RX!! So back to square one with the DR resending it to them. Their drive thru is constantly closed. They are rude and unprofessional. I asked when refilling another RX what time would it be ready and she snarkly said a few hours. I asked about what time? She said "I told you a few hours". I then asked in "two hours"? She said no... 3 hours. Why didn't she just tell me that in the first place? Instead of being rude and flippant about it!

This is the worst pharmacy I've dealt with. You cannot get in touch with anyone in the pharmacy…read morewithout leaving a message and hoping someone will call you back. I was beginning to think I was losing my mind, talking to a computer system that couldn't understand anything you were saying. NEVER would I fill a prescription at your store.

Very clean store and superb customer service. In the world where nobody wants to work a 9-5 jobs…read morethis pharmacy and their staff outperforms by going above and beyond trying to help a patient. The Pharmacy Manager Samah is wonderful and always takes care of any problems you have. Considering that due to nationwide shortage you can't always get your medication this place is always on top of their ordering. Front store might get a bit busy but they do have a self checkout lines so no reason if your are over a certain age to stand in line and complain. Be thankful and kind to your pharmacy staff they are still your front line workers and they did work when many of us was sitting at home.

Sam is a wonderful addition to our community. I am so happy to support a local business and not a…read morefaceless corporation. Sam does everything he can to help his customers including home delivery which for people with chronic pain and post surgical is a Godsend.

From the owner: Commerce Family Pharmacy is an independently owned pharmacy dedicated to providing excellent…read morecustomer service. We offer vitamins, supplements, over the counter medications, as well as prescription medications. If you cannot pick up your medications, no problem! We offer free delivery! We strive to treat every customer like family and we look forward to serving your needs!

We have been going to Pontiac Trail Pharmacy for many years now. This is the perfect pharmacy from…read moreCarl the pharmacist who is the smartest and friendliest man to the great team working there Danielle and Robin just to name a few. Great team. Wonderful Personal service every time. We drive an hour both ways to go there. I hope they never leave their dedicated customer base.

Everything! They deliver without any argument, unlike other local pharmacies, they are prompt,…read moreefficient, and very friendly as well. My only regret using them is that it took me years to switch!

Love the fact that you deliver prescriptions. Never knew that until I inquired during the closure…read moreof Union Lake Rd. Fast delivery at no charge.

The staff here is never overly friendly in general, but I am focusing on the pharmacy. Every time…read morethat I go to this pharmacy I am asked my birthdate and address 15 times and then stared at in bewilderment. I repeated my name 3 times yesterday and the gentleman looked at me and said "Natasha?" after we had already gone over my name, dob, address and what prescription I was there for. He then insisted that I live in Waterford, even after I explained to him that I have never lived in Waterford. They are in a constant state of confusion. Then he told me to come back in 20 minutes because it wasn't ready. I came back in an hour and, after cashing me out, he informed me that only half of my medicine was available and that they would try to have the rest in a couple of days. I CANNOT go without this medicine. Now, these aren't even their biggest faults. Their biggest fault is that they NEVER have anything that the doctor prescribes and they look at you like you should know what to do. They are just the most disorganized, ill prepared, over staffed but under stocked, sorry excuse for a pharmacy. I am having our prescriptions transferred to Clarkston and will drive the half an hour to avoid this dumpster fire.