The people are nice, but wow the pharmacy is REALLY bad I scheduled my flu shot. I spent 10…read moreminutes filling in the lengthy form online. I showed up 5 minutes early, but since there was only one register open it took almost 15 minutes before I was waited on. Then it took almost 10 minutes to check in (it was embarrassing to hold up the line for that long!) as the clerk seemed to have to hit 500 key strokes. Finally, I was told to wait for my shot. That took smooth 10 minutes, so now I was almost half an hour past my appointment time before I got called back. Really? Your systems are so bad and processes so inefficient? I will never go there again to get a shot, even if it is free. Zero stars for how they run things! Again, the people were very nice, so I completely blame the management and the really bad computer systems! Do they want to go out of business? Why don't they do something to improve things? 2025, with 1990s technology.....

My prescriptions were transferred here after Rite Aid closed in the fall. It was a terrible…read moreexperience in the beginning and hasn't improved. Medication is never in stock and typically takes 5-7 days to refill. Avg wait time when calling is 15 minutes +. The pharmacy isn't equipped to handle the volume of business it gets.

Love the fact that you deliver prescriptions. Never knew that until I inquired during the closure…read moreof Union Lake Rd. Fast delivery at no charge.

The staff here is never overly friendly in general, but I am focusing on the pharmacy. Every time…read morethat I go to this pharmacy I am asked my birthdate and address 15 times and then stared at in bewilderment. I repeated my name 3 times yesterday and the gentleman looked at me and said "Natasha?" after we had already gone over my name, dob, address and what prescription I was there for. He then insisted that I live in Waterford, even after I explained to him that I have never lived in Waterford. They are in a constant state of confusion. Then he told me to come back in 20 minutes because it wasn't ready. I came back in an hour and, after cashing me out, he informed me that only half of my medicine was available and that they would try to have the rest in a couple of days. I CANNOT go without this medicine. Now, these aren't even their biggest faults. Their biggest fault is that they NEVER have anything that the doctor prescribes and they look at you like you should know what to do. They are just the most disorganized, ill prepared, over staffed but under stocked, sorry excuse for a pharmacy. I am having our prescriptions transferred to Clarkston and will drive the half an hour to avoid this dumpster fire.

Staff is SO INCREDIBLY RUDE. I've had to call over 10 times a week in order to get my prescription…read morehandled. Doesn't seem like anyone there wants to actually do their job. I constantly get hung up on over the phone and have gone in person countless times just to get brushed off. Nobody in the pharmacy actually wants to help you. I even talked with a supervisor and shared my experiences with their staff, just to be shrugged off, given attitude and told to take it up with corporate. I'm surprised this place hasn't closed. If I could tell the pharmacy staff to F-off I would.

The pharmacy staff was extremely condescending Marsia and…read morethe prick whose name starts with an X were rude; lied about calling my name, when my prescription was ready; and wouldn't initially apply my Good RX coupon. The 14 mile and orchard lake Walgreens pharmacy is notorious for abysmal service with rude pharm techs. If I could give them 0 stars, I would. I filed a complaint with corporate.

Don't remember ever being in it before. Needed couple things…read more Needed rest room. Ask associate walking around where one might be. I got to it and all said out of order!!! Just weird that employees didn't know this. Check out ok. Looks like mainly use self check out. There was a cashier behind plexiglass who said hello.

Pharmacy lost my RX, the Dr has a record of sending it to them. I have a VM saying that the RX is…read morein process (I have been going to the same CVS location for 10+ years). I went in-person and discussed status on my RX, they said they are waiting for Preauthorization. A week later I go in again and they said they never received the RX ever. I showed them my voice mail saying it was in process. I also told them I spoke with them in-person. But they have no record of the RX!! So back to square one with the DR resending it to them. Their drive thru is constantly closed. They are rude and unprofessional. I asked when refilling another RX what time would it be ready and she snarkly said a few hours. I asked about what time? She said "I told you a few hours". I then asked in "two hours"? She said no... 3 hours. Why didn't she just tell me that in the first place? Instead of being rude and flippant about it!

This is the worst pharmacy I've dealt with. You cannot get in touch with anyone in the pharmacy…read morewithout leaving a message and hoping someone will call you back. I was beginning to think I was losing my mind, talking to a computer system that couldn't understand anything you were saying. NEVER would I fill a prescription at your store.

Very clean store and superb customer service. In the world where nobody wants to work a 9-5 jobs…read morethis pharmacy and their staff outperforms by going above and beyond trying to help a patient. The Pharmacy Manager Samah is wonderful and always takes care of any problems you have. Considering that due to nationwide shortage you can't always get your medication this place is always on top of their ordering. Front store might get a bit busy but they do have a self checkout lines so no reason if your are over a certain age to stand in line and complain. Be thankful and kind to your pharmacy staff they are still your front line workers and they did work when many of us was sitting at home.

Pharmacists don't typically offer help when trying to find substitutions for medications. They can…read morebe rude and unhelpful admitting they can't do anything to help Instead of offering advice or recommendations. I also had a poor experience where I was cut in line by someone who was there earlier and didn't want to wait, and was given attitude by the cashier Instead of addressing the situation. Don't recommend going in person.

I've never had an issue picking up my prescriptions from this pharmacy. All of the staff is willing…read moreto help with all of my questions. In fact, when paying out of pocket, they have saved me even more money with coupons than GoodRX could even provide!

I wish there were half stars so I could award this Walgreens 3.5 stars. It's not quite a 4-star…read morepharmacy but also not a 3-star experience. But I rounded up because the staff tries hard. They are ringing up customers, pushing around restocking carts, cleaning the floors, etc. and I appreciated that while waiting in line for my prescription. At the end of the day, we're all human, aren't we?

No self-checkouts and usually no employee at the registers, so you have to wait for one to make…read moretheir way over. It's not like I'm shopping for groceries here, it'd be nice to take my three items, check out and be on my way. Today, I wanted to buy a book of stamps and they were out. I mean businesses run out of things, but I can't imagine there is some wild gold rush for stamps... We'll begrudgingly come here if we can't find something at CVS because it's close to home. But it sucks.

Very helpful and friendly pharmacy. Happy to help staff and well stocked inventory make this a…read moregreat store. Overall this is a clean store to visit too.

4295 ORCHARD LAKE RD CVS is a nice well stocked, clean and friendly store. We decided on this…read morelocation as our primary prescription pharmacy after visiting a few other pharmacies. The pharmacy staff are friendly and happy to help with any questions. They are always smiling and cheerful when helping us. We made appointments for 10:30am today, 9/28/2024 to get our Moderna Covid vaccine and the nice pharmacist lady had us in and out within 7 minutes. We were here about a month ago (with an appointment ) for our fall flu shots and our visit was the same, in and out quickly with a different pharmacist.