I was injured at work and spent the majority of my day at urgent care where I was released with a…read moreprescription for a knee brace. I called a few medical supply stores in my area and was surprised to find that many of them either closed early or did not sell to the public. I called MI Med before arriving just to make sure they were open and that they would sell to me. The woman on the phone was very friendly and very helpful. Unfortunately due to being stuck at urgent care I made it to the store 15 min before they closed. The lady I spoke to on the phone (I can't remember her name) was the one that waited on us. Although she was due to close in 15 min she went above and beyond helping me find what I needed, she went in the back twice to go through inventory and called her boss a few times just to make sure they were able to get what I needed. She was never pushy or short and was extremely helpful and kind all while doing so! We ended up being there after the store closed and she continued with excellent customer service! I hope I don't need to visit anytime soon again lol but if I do this would definitely be the place I would go!!!

From the owner: MI MED is a family-owned business specializing in lift chair purchases and rentals, hospital bed…read morerentals, mobility scooters, equipment repair, bathroom safety, fall prevention, injury solutions and more.

They have a great selection of medical home care products here. That's where I picked up my snazzy…read morewalker after hip replacement surgery. I had put it away but, due to a pinched nerve issue, had to bring it out again, hopefully for a short term use. They also have canes, etc. They are conveniently located within the Henry Ford Hospital West Bloomfield complex and provide products for in-patients as well as out-patients. The staff here are very helpful in finding what you are looking for as well as advising you on product alternatives. Today I am looking for plastic replacements for the ones that are starting to wear out on my walker. There are places around that have larger space and have more products on display to choose from by most of the commonly used items you can find here.

I have tried contacting them over the last three days but no one answers the phone. It goes…read morestraight to voice mail. They gave me an incorrect supply for my husband's CPAP and he can't use it now until the problem is corrected but I have not received any call backs. Terrible customer service.

Horrible service from delivery to pick up. Medical billing errors still ongoing EIGHT months later…read more Don't waste time or energy on this organization masquerading as a business.

Befitting of Incompetence and non-Customer Service…read more 1. Lack consistency- several different answers from whoever seems to answer phone. 2. Inexperienced rep came to house to fit elbow brace brought wrong size and was not sure how to use the device. Told us to watch YouTube video. Now I'm concerned they're running up insurance bill on purpose. 3. Awaiting "rush" service to remedy mis-measured device (the special measuring done by incompetent sales rep at Farmington Hills store)..plenty of attitude and definitely lacking in customer service. They still haven't called day later and we really need this device for our son like yesterday. 4. I cant believe this place was recommended by ortho surgeon...long wait times, friendly facade, terrible service, it's like nobody wants to work there. I would not recommend this supply company to anyone we care about.

Exceptional service and extremely helpful staff. Sharina was very understanding of my needs…read more Here's my story: At age 61 I became paralyzed. Up until I turned 65 I used a big company to get my compact speedy catheters. Just before I turned Medicare eligible, the big company told me I was no longer eligible to get the speedy catheters that gave me freedom to do nomal activities. I was devastated and couldn't believe there was nothing, aside from going back to an open system, which would have prevented me from leaving the house AND, here's the kicker, I also had to have TWO urinary tract infections at least a month apart before being eligible. Eventually someone told me about GNS Medical Supplies. They worked with me to get me my speedy catheters paid for by Medicare. I will be forever grateful and a customer the rest of my life. Thank You!

This family owned and operated business provides excellent care and support for a variety of…read moremedical needs. They hire people with disabilities who are very knowledgeable of the products. I had a lot of questions and they took the time to speak with me and helped me figure out which products worked best for me. They were able to get my supplies covered because my previous supplier said they were not covered by my insurance company. They helped save me $179 per month that I was paying out of pocket. I am so happy that University of Michigan referred me there.

Staff was very professional and quick to respond to our concerns. We traveled to the store not…read moreknowing what to expect and we were pleasantly impressed with the customer service and the quality of service.

I go to American Medical Equipment for all my medical equipment needs! The company offers free…read moredelivery and a 24 hour emergency response. The service is very prompt. I have never been disappointed! Thanks American Medical Equipment!

I don't know how anyone gets anything from this place. I can't get anywhere with them, every time…read morethey say I'll hear back in 24-48 hours and no one calls. It's been almost two months and I have had zero help, I can't even place an order. No one knows what's going on. Avoid this place!!!

Awesome staff, very helpful, very pleasant, very accommodating and know their business and what…read moregood Customer Service looks like.

Five starts for Patrick, Rob, and LaDonna. Minus two stars for closing two stores in the last three…read moreyears. Troy location is an office building with limited selection.

I went to the new Sun Medical located on Woodward in Birmingham. Ryan was very helpful and…read morefriendly. If he wasn't completely sure about something, he finds out how he can get an answer! My order came on time and I was pleased with the service!

Place sells ONLY items for the handicapped. But it has No HANDICAP ENTRANCE. Incredible. So…read moreunfortunate, for they are knowledgeable and helpful on the phone.

09/24/19 The folks at Midwest D.M.E. came through once again, this time on a Pride Mobility…read moremotorized Go-Chair for my now 93-year-old mom who can stand but no longer walk. We needed something to allow her to get around the house and to the bathroom. I had planned to buy online but decided to check in here due to exceptionally helpful service in the past, and they took our specific needs into account and found something better and less expensive than anything I could find in my research; and had it rushed to the store within a few days. It's exactly what we needed. In my experience, you'd be hard pressed to get better service or prices.

The people are nice, but wow the pharmacy is REALLY bad I scheduled my flu shot. I spent 10…read moreminutes filling in the lengthy form online. I showed up 5 minutes early, but since there was only one register open it took almost 15 minutes before I was waited on. Then it took almost 10 minutes to check in (it was embarrassing to hold up the line for that long!) as the clerk seemed to have to hit 500 key strokes. Finally, I was told to wait for my shot. That took smooth 10 minutes, so now I was almost half an hour past my appointment time before I got called back. Really? Your systems are so bad and processes so inefficient? I will never go there again to get a shot, even if it is free. Zero stars for how they run things! Again, the people were very nice, so I completely blame the management and the really bad computer systems! Do they want to go out of business? Why don't they do something to improve things? 2025, with 1990s technology.....

My prescriptions were transferred here after Rite Aid closed in the fall. It was a terrible…read moreexperience in the beginning and hasn't improved. Medication is never in stock and typically takes 5-7 days to refill. Avg wait time when calling is 15 minutes +. The pharmacy isn't equipped to handle the volume of business it gets.