It's rare that I will take the time to do a poor review. Honestly, it's usually more trouble than it's worth, and I prefer spend my time somewhere other than in front of my computer after a long day at work. However today's experience required a review.
The TL/DR version: Service was not given at the usual time (7am.) The dispatch came off irritated and rude when we called to let them know we had let our dog out at 5:15pm after being cooped all day waiting for them, and in an effort to coordinate service while keeping our dog safe, we were treated like an annoyance and subsequently cancelled as auto-paying customers by the company for "calling too many times about the dog." Seems previous poor reviews are probably more accurate than you'd think. Be aware.
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Meier's Landscape was contracted by us a few months ago. The service given so far was mostly acceptable. Enough to get us through the season. Today however, after being serviced at 7am for the last several weeks, I arrived home at 4:30pm surprised to find no service had been completed. By 5:15pm when they still had not showed, I assumed they weren't going to and let our golden retriever out to eat, potty and play, and left again for time sensitive errands. My husband called to check in, and was told they were behind and still coming. Concerned for our dog's safety, we told the dispatch that he was outside and asked if the office would call the crew to warn them. The dispatch stated they couldn't promise anything, that they sometimes don't talk to the crew for hours at a time, and couldn't promise the crew had their phone with them.
We would have perfectly understood if they had tried to be remotely friendly about this, but were a little taken aback at what came off as an uncaring/unhelpful attitude. Still, I dropped everything and rushed back to our home to put our pup away again. During that time the crew had come and mowed the front. A note was on the door (photo attached if I can find a way) I was a dispatch myself for a vendor service like this, and was surprised at poor wording of the note. "Mean dog" as a general reason is likely to be inaccurate as clearly not all dogs are "mean", it was passive aggressive in tone, and simply unprofessional. I could only imagine what my customers would say upon receiving something like this.
As per the notes instructions, I called asking for a return to complete the backyard since I had gone out of my way to rush home and put away our dog. I was told by the dispatch (who pointedly did not give his name) that they're in our neighborhood only on Wednesday or Fridays. It was very much implied that I shouldn't bother with it, or bother them. I was surprised by the annoyed tone, but asked him to please put us on the schedule anyway since they clearly offer the service to do so. I was upset at his irritated and uncaring manner, and tried to explain how that note made me feel as a customer. I made the suggestion, in the interest of better PR, that they change the "mean dog" to something along the lines of "safety of your pet." That was met with what felt like open contempt. My husband, frustrated that I was upset, called again to figure out why we were being treated so awfully, and was subsequently told WE were being cancelled "for calling too many times about the dog."
Judging by the owner's response to one of the poor reviews below, I'm willing to bet that "dispatch" was the owner himself. The attitude was identical. If he wishes to respond to this and complain that we "talked down to him" or were "too annoying" because we were simply trying to make sure possibly the goofiest golden ever was safe, then that should probably give you more than enough clue of the type of service they DON'T offer. read more
