This is an email I sent the company this past Saturday afternoon, I have still yet to hear back from them. I would not recommend this company to anyone, quite frankly I'm not sure how they are still in business. Good afternoon, I was writing to inform you of my extreme dissatisfaction with your companies customer service. Five other friends and I were scheduled to depart on a 6:00am bus to New York City this morning. We were at the bus station fifteen minutes early as instructed. Upon the buses arrival to the station, the driver proceeded to hop off the bus and go grab a coffee. As she returned from getting coffee and was walking back onto the bus, we asked if she would wait four minutes for someone to get here; she said no. So, four friends and I proceeded to get on the bus right behind her. She closed the door shut on our faces and started driving away. Two of my friends proceeded to chase her down the road, as they ran keeping up with the front end of the bus. She not only didn't stop, but she failed to cease for a pedestrian. If that wasn't bad enough, we ended up sticking around with your entirely unprofessional company for a 7:00am trip. It is now currently 1:30pm and we are sitting in a gas station off the highway, about ten miles outside the city. We were expected to arrive around 11:30am. Five friend and I had various other timed out plans throughout the rest of the day. We are now not able to make any of those plans. Our original arrival time with your company for the 6am trip was supposed to be 10:40am. Not only is our entire day ruined, but you are wasting each of our lives. This is costing me money sitting here, along with each of my friends. I've never seen such an absurd situation arise in my life. I not only want to be reimbursed for this, but I would like some sort of compensation for my time wasted. I also expect to be reimbursed for our Lyft trip that we had to call to continue on with our day. We were going to wait, but I just got an update from your driver as of 1:35pm that he has no estimation as to when the next driver will be here to relieve him of his shift. Please let me know where I need to send documentation to for all of the reimbursements to be made. Sincerely, Nicole Scanlon read more

I would have given it zero stars had this option been available. Our family of 3 (2 adults and an infant) was supposed to take a 2.40 pm bus from New York to Boston on 19 December. While we were in line one of the workers loaded our luggage and stroller into the bus trunk but when we were about to show the e-ticket the bus closed the doors and took off with our luggage leaving us in New York. Megabus staff on 34th and 11 ave informed the driver that he was carrying our luggage, which he was supposed to leave at South Station in Boston. 3h later we took the next NY-BOS bus and got to the South Station around 11 pm. Everything was closed and we were advised to come in the morning. Just to mention that our passports, insurance and house keys and baby items were in that luggage. We came to the South Station megabus office this morning only to learn that our stuff was sent back to New York! The customer service is not helping at all, corporate makes you stay on the line for 40 minutes, lost and found doesn't answer. We spent the whole morning trying to get the L&F phone #, customer service is rude and hangs up on you, claiming they "are under no obligation" to provide you with any information." 24 hours later we can't locate our luggage. Customer service asks to give them 5 to 7 days to locate our luggage. Are we supposed to sleep on the street for a week? We can't get into our house. While researching the topic I came across hundreds of stories about how megabus lost someone's luggage all around U.S. Megabus has a terrible customer support and bad lost and found policy. This was the first and last time I used this company. read more

TL;DR MegaBus cancelled, let me reschedule, then cancelled my reschedule. They then allowed an unstable drug-man to ride the bus without a ticket, who then had to be apprehended by police while on the bus, delaying everyone. Had round trip tickets to NYC, departing Boston Friday morning, returning Sunday afternoon. 11:00PM on Thursday I get an email informing me that my 10:30AM Bus is cancelled, but that I can reschedule. We reschedule for 8:00AM. Arrive at the train station at 7:00AM to find out the 8:00AM has also been cancelled. Every other MegaBus trip has been cancelled. End up getting a Lucky Star bus to NYC without issue. RETURN TRIP: Getting picked up in NYC, a sketchy man is asking everyone in line for ticket money to get to Boston. The MegaBus attendant pulls him aside. The Mega Bus attendant tells him he can ride the bus without a ticket. Throughout the ride, the man borrows two other passengers to make phone calls. These phone calls consist of him screaming at the top of his voice (no hyperbole, it is very alarming and disruptive). When we arrive in Boston, the bus does not fully enter south station, but stops outside. We wait for awhile as other busses pass us. Eventually, police enter the bus and apprehend the man the MegaBus attendant had let ride. They then bring a drug K-9 on the bus, remove the people whose phones were used, as well as the man's unfortunate seat mate and question them all. read more

I just want to say that Megabus is the worst most disrespectful inefficient stupid means of transportation I have EVER resorted to in my ENTIRE life. I will NEVER EVER EVER take them even if they gave me a compensatory free trip--which they would never anyways because their customer service staff and training equals to the Fail-Squad. WHY do I do WHAT I AM SUPPOSED to do which is BUY my ticket ON TIME only for this INCOMPETENT Idiots to NOT MEET THEIR SIDE of the BARGAIN!!! I am trying so hard not to curse and maintain some decorum but I have never been so indignant, not even at T-mobile, and they get frustrating!!!! At least they try to make up for it. These nincompoops just say nothing but less than intelligent phrases that don't explain why they can NOT do their job. I had to stand in a line of almost a hundred people for a bus that was leaving at 9:00pm and the 6:oopm people HAD NOT even left yet!!! Why oh Why is this O-kay?? Somebody SHOULD SUE their sorry arses and put them OUT of business!! Service advisories my butt-crack!! read more

Ghetto service!! Not only do they cancel reservations last minute, probably from all the no call no shows from the delinquents they hire, but they don't even bother inspecting the bus before departures. Yes, that is correct! My bus is broken down after my trip has began and I'm stuck in Bmore when I need to be in New York. Just to add the cherries on top, check out the date of my review!! It's Christmas Day meaning what...meaning that everything is shut down and unavailable do to the holiday closures like food establishments and a mechanic!! This is why I don't celebrate this holiday to begin with. We all learned that shutting down the whole world during the pandemic solved nothing and neither does this. Worst service ever. I don't recommend. Take the drive and pay the tolls. Megabus is pure trash wrapped in blue and yellow paint. I repeat, pure trash. read more

Boston to New York 11:59pm : expressed concerns related to racism, sexism, sexual harassment, personal threats bus driver gave zero concern and blatantly looked at BOTH passengers saying if you want to be on this bus I suggest you sit down (ignoring all expressed issues with said passenger) Later stating over the intercom "Political correctness is killing our country" Said passenger has stated: in the past ten minutes "All crackers can suck my dick idgaf" "I forgot I got my lil stun gun in my bag" Now he is making a point that he wouldn't move his bag for a white person aka me. "I memba when I pissed on these two white bitches at camp" This will not only be reported here but also to BBB as a lack of response of bus driver prior to trip departing despite two passengers concerns. Racism, sexism and threats exist in all directions. read more

What's the worst thing that can happen when you are traveling by bus? Is it being left behind at a rest stop by a driver and then having all your belongings appropriated and never returned? That was my first (and last!) experience on Megabus from Boston to New York. It was every bit as bewildering, terrifying, maddening, and sickening as you'd expect. Neither the driver nor the company apologized. No compensation was offered. There are other bus companies. Don't take Megabus and get abandoned at Burger King at exit 64. No one should have to go through what I went through on (and also suddenly off) Megabus. read more

Dear God, just no. I have taken Megabus many times, and safe to say, I'd rather take the Fung Wah bus, Bolt Bus, World Wide Bus, or even Greyhound. Megabus service is terrible country-wide, not just from Boston to New York. I have taken Megabus from Syracuse to New York (which is even worse). I know friends who have taken Megabus from Philadelphia to New York and Burlington (VT) to Boston. They do not believe in customer service. Avoid Megabus like that you avoided the hot girl in your high school who had herpes. read more

Despite it's flashy buses, this is really the worst option for travel in between Boston and New York. The drivers are often apathetic, the management is incompetent, and the staff on the ground, particularly in NY and Philadelphia, is beyond overwhelmed. Despite it's connotations, the Chinatown bus is far more reliable, usually cheaper, and will save you the innumerable headaches associated with late departures, late arrivals and horrible customer service. read more

I Have traveled yesterday from NYC to Boston (13 Nov 2019, 6.40 pm service). It was merely a pathetic experience. We were not informed earlier about the late arrival of the bus. There was 0 degrees Celcius at that time in NYC. All the passengers stood in the street for about 43 minutes that night, waiting for the bus. We got frozen. It was so very unprofessional from Megabu's authority, and my first experience to travel using Megabus was ridiculous. read more

Didn't have a problem with Megabus. Took the Boston to New York double-decker and it arrived 10 minutes early even though we left 30 minutes late. The bus was super clean and I had the two seats to myself. $15 is also competitive with the Chinatown buses. read more

If you are gonna offer internet and power ports, have them on the bus. The bathroom smells like...a dirty bathroom... The staff is creepy. The boarding process is beyond chaos. Next time I will hitchhike. 4 Hours of misery from ny to bos read more

kudos for cheap travel from boston to nyc . boo for steve who works at the south station megabus. he is a complete douchebag with no concept of customer service ( or proper hygene) read more

The bus was 80min late getting into South Station... because the driver got lost. When an 8:15 bus leaves at 9:40, it's time to consider a different bus company. read more

The best bus service there is! I have taken the megabus about 35 times and every time it has been perfect.

They frequently use Dattco, probably the worst bus service in the U.S. Buses are run down and unclean.

Poor, poor refund policy Poor, poor refund policy Poor, poor refund policy Poor, poor refund policy read more

Took bus to NYC. Late and wifi didn't work with my iPad both ways. Take the Bolt.