We are on the bus currently. Boston to NYC. The driver just stopped in the Bronx with no explanation and shut the engine off for a good 15 minutes. There was a voice on the loud speakers, but the bus is in such crappy shape that no one could hear the announcement. The bus is dirty - trash on the floor when we got onto the bus, outlets to charge your phone are all greasy. All the bus services had bad reviews it seems so what can you do? read more

I am really sorry, but these guys are simply incompetent. I have taken the bus twice now and in both cases the company clearly had sold tickets without having the buses ready. In the first case, a Dattco bus picked us up 20 minutes late. In the second case, they picked us up 45 minutes late, brought us to another town, made us change bus, and brought us back with about 90 minutes delay. Okay, these tickets are cheap, but if you are planning on getting wherever you want to go in time, I highly recommend to choose another means of transport. read more

I had a great Megabus experience. I took the 6am bus to NYC and returned the same day at the 6:10 bus. I've never done this drive before in a car or bus, so I have nothing to compare my experience to and I've actually never taken a bus (other than a school bus or school trip) in the US. I usually take the train or fly, but $13 each way was within my current budget. Anyway, I slept most of the way to NYC, the bus was quiet, the bathroom was clean, the drive did seem to take forever once we were in the city to get dropped off. We were about 40 minutes late, but I think I just expected that we wouldn't be on time.... because this is the USA not Japan. On the return trip, the place where you get on the bus seems kinda out of the way, I'm not very familiar with NYC. I had read reviews that made me nervous that I might not easily find which bus I needed to get on for my return trip. But there are signs... so that was easy. It would have been nice if the waiting area was covered, because it was pouring rain. We were the second people on the bus, so we took seats on the top at the front, which were fantastic, awesome, wonderful seats with a nice view and if I ever ride a Megabus again, i'd try to get to the bus early to get those seats again. The bus seemed to take us forever to get on the highway and I fell asleep before we did. Our bus was an hour late returning the Boston and I noticed other buses (Peterpan) that were faster and drove past us. But I slept most of the way and was in 'vacation mode' where time wasn't a big deal. There was some road work going down to one lane that caused some traffic which contributed to the delay. On both rides, the internet was sporadic and not fast...but I avoided using the internet because I wanted to conserve phone life I didn't try the outlets. If there is a seat in front of you and the passenger puts their seat back, there isn't enough space for you to safely open an averaged size laptop. For never having taken a bus in this country, I expected the experience to be a super crappy, especially for the low price (I'm from another part of the country, so going from Boston to NYC vs my home state to NYC is a HUGE price difference). I was really shocked at how nice Megabus was--the bus, the bathrooms, seat comfort, and the service from the Megabus staff, the sunroof, the natural light. Fortunately I was also with a good group of people on both buses, no one was obnoxiously loud. My seats were comfortable, I felt safe, I got where I wanted to go, the bus was on time for both departures. Next time I would bring pajamas for sleeping on the bus, a travel pillow (like the thermarest compressible pillow), an eye mask (eagle creek!), I always pack a long and wide scarf that can double as a blanket, and you should definitely bring more snacks and water than you think you'll want. The food trucks near the NYC pick up stop are terrible and overpriced. If Megabus hired me to suggest improvements, I would say to add those headrest flaps that are on some planes that make it easier to sleep, to place the window seat chairs closer to the windows so you don't hurt your neck sleeping against them, to have a little more leg room, faster and more dependable internet, and a way to let riders see how many miles/minutes we are from the final destination. There is always room for improvement, but my experience was very pleasant. I'm usually a big complainer. I wouldn't hesitate to take Megabus again! read more

So a group of us decided to take the bus down the NYC to get to our cruise. We were supposed to get on the 7 am bus out of south station but missed it. I quickly called customer service telling her of my problem. She said I could get on a different bus for a 5$ per person same day fee, but need to talk to a representative. Now, if you've taken this bus before we know that there is no one at the desk until 8:30 and I wanted to grab the 8 am bus so, I had to purchase two additional tickets because there was no one there. After that was taken care of we were in contact with out friends that made the first bus. We come to find out that each bus driver can decide which route to take. We left 90 mins later. The bus was late because of the Boston traffic, but since we took the different route we arrived 30 mins after my friends. Who took the earlier bus. They say that they have free wifi but each time I've taken this bus it didn't work. read more

Seriously DO NOT USE MEGABUS!!!!! We had to pull over on the way and had to wait for 3 hours. Nobody explained what was going on. The driver's driving license was expired so he couldn't continue driving. Some of us, the lucky ones had to wait for 3 hours for another bus. The other had to keep on waiting for other buses to come, that were arriving between 30 minutes and an hour and a half. That means that some actually had to wait for 4 and half hours. The wifi does not work. How does this shit of an excuse bus got to starts I don't know. After all of this the bus stopped again being only 10 minutes away from NY, because the driver said he couldn't drive more than 10 hours. This is my first and last time that I will use this shirtless company. read more

Was very disappointed in megabus. Two of my friends and I went to new york the weekend of July 18th and one of my friends accidentally bought a different time then we did. The associates were not accommodating at all. She had a ticket and they initialed her to get on the bus. They allowed people who didn't have tickets at all pay them with cash but deny my friend who had a ticket. They were yelling and telling people to sit down before the bus left. All this was in 100+ degree weather. They told my friend and I if we got off the bus we would have to buy another ticket. We weren't leaving our friend and went to buy a one way ticket back to boston through Greyhound. read more

What you get with what you pay them to travel between Boston and NY is fantastic. Some busy times, the prices go up, but other than that you can have a round-trip for $13. If you feel like changing your schedule, they ask another $5. The trip is non-stop, takes about 4.5 hrs, and make sure you take your laptop with you, especially if you feel like spending some time browsing on internet with their complimentary wireless service. read more

Just got off the phone with Megabus after having my trip from Boston to New York cancelled due to an incoming blizzard. They were able and willing to refund the cancelled trip, but the return trip I scheduled with it could not be refunded. I have no last minute way to get to NY, so this left me no choice but to reschedule/move the reservation , which of course was accompanied with a fee. I don't have future plans for a trip, so this leaves me pretty much juggling this reservation and paying fees for each rescheduling until I come up with a trip to use it. I'm pretty unhappy that they didn't refund my return trip after backing me into a corner. Before this reservation I hadn't had any problems with Megabus. read more

awful experience. My friends and I were super excited to sit on the top level of the double decker bus for the views. During the ride there was a light rain storm and as a passenger I wasn't Worried until all of a sudden the rain started coming through the roof. We got soaked and took hours trying to stop the rain and preventing us from getting even more wet. then when we were about 30 minutes away from entering the city the bus driver pulls aside and says his time is up and we need to wait 25 minutes for a new driver. Never again. I will not recommend this to anyone. read more

Here's a tip for Mega Bus: Communicate with you customers! When I arrived at the departure area in NYC, thirty minutes prior to the departure time, there were at least a hundred people roaming around in the heat trying to figure out which of the five buses parked was their bus. When I asked someone in a Mega Bus t-shirt where the bus for Boston was he told me to "go stand over there" without pointing or looking at anything in particular. I walked over to a group of people to ask where they were going; some folks were heading to Philly, others to DC. Several people were waiting for a bus that was supposed to leave an hour earlier. They had no idea what was going on because no one from Mega Bus communicated with them. I finally located a small group that was heading out on the same bus as me. We figured that it would be a good idea to stick together. Our departure time came and went and it wasn't until 45 minutes later, after several attempts to inquire, that someone finally told us that our bus would be there in 15 minutes. I can deal with an occasional late bus, it happens. What upset me was that not a single Mega Bus employee (and there were several around) bothered to let ANY of their customers know what was going on. The bus ride itself wasn't bad. The bus was clean and the seat was as comfortable as any but because of the horrible customer service, I will never take Mega Bus again. read more

Don't use Megabus. We left Boston an hour late for New York City only to stop 2.5 hours later in the middle of no where to wait for another driver to show up because ours had exceeded his legal driving time. He knew this was going to happen and he did not notify us ahead of time so that we could take a different bus company. It's been 45 minutes and the new driver still isn't here. I'm never using this "service" again and I will definitely be contacting the Better Business Bureau to complain. read more

My experience has been impressively awful though I recognize this is hopefully(!) an outlier. I took the 6:30am bus, thrilled that there was a bus that should arrive before 11am, giving me plenty of time to make a 12:30pm important meeting. I knew the train was safer but amtrak is so expensive and I've had great experiences with bolt and the chinatown buses. So first our bus was delayed so we left 15 minutes late. Soon I noticed the windows were fogging up and couldn't be cleared. Uh oh. After a few pauses on the side of the highway, our driver mysteriously drives off the highway toward a... school bus yard? Turns out (after talking with him directly, he made no announcements to the bus) that the window cleaning solution is having problems and so he's going to try to have it fixed there. How long? 5-10 minutes. 45 minutes go by and it turns out the cause is hopeless because they're frozen. Apparently it would only have taken 30 minutes had we actually driven into the bay to warm them up, but we didn't, and so we now continue our tour of scenic nowhere, CT by driving over to switch buses. At this rate we'll reach NYC by about 1pm, a glorious 7.5 hours since i stepped out of my apartment this morning to head to nyc. can't wait to take bolt bus home. read more

Our bus from NYC to Boston was two hours late due to the driver riding the brake and still forcing us into a rest stop break when we were already so late. Wifi didn't work at any point on either ride. On the way back to NYC my entire party of 3 was kicked out of seats due to others reserving them - megabus doesn't mark off these seats in any way to warn you of this. We were first in line for the bus and ended up scattered and sitting next to strangers, one of whom was sick and coughed without covering her mouth the whole time. read more

article from the Boston Globe (10/28/10) World Wide estimates a 4.5-hour trip to Penn Station, while Fung Wah says it will take between four and five hours to reach 139 Canal St. and Bolt Bus estimates a straight four hours to 34th Street and Eighth Avenue. (Fung Wahs and competitors such as Lucky Star have a scheduled stop midway, while Bolt Buses go nonstop. Mega Bus is a little too notorious for customer complaints to be included.) This is the letter I wrote to Megabus. If I could give it no stars I would. Let's see if I hear back from them. My husband and I decided to take Megabus to NYC from Boston. I thought how cool we can wi-fi and relax while traveling. The double decker bus was a plus. I was so pumped for this trip. But Megabus you let us down. We arrived an hour early to South Station only to find a line wrapped around the inside of the building. Yes it was a line to get on the 5:00 bus, which was already, and hour late. We were booked for a 6:00. There was no one at the gate or window to keep us informed with the situation. We stood in line for 3 hours with absolutely no information only rumors from the large crowd. So 8:00 we finally board. Yes 8:00 not 6:00 as we booked. The driver was rude, unprofessional, and had already driven for 7 straight hours from NYC. He made some pathetic jokes and was ready to go. But I stood up and asked him how can he drive another 4-6 hours. He again jokes and made some ridiculous comments. I know that there are laws against driving over the allotted amount of hours. So, after 4 hours of driving he pulls to a closed dunkin donuts to take and hour break. I at this point called the dispatcher and she informed me that a driver will be coming to replace George in 5 mins. You know what she said after that. Well Sonja said oh I was lying no one is coming to replace him. What kind of business is Megabus running. George (his real name) got back on the bus and continued to drive. A couple hours later he pulls over and says " My grandmother will be coming on a go-cart to fill in for me". Yes, he really said this. Now its 1:00 I am exhausted and his jokes are getting more pathetic. Again not professional. George gets replaced by another driver. We finally arrive in NYC at 2:30 AM. Yes there was traffic but all the other bus companies including Fung Wah and Lucky Star had no problem with "traffic" They also had people working the lines and had someone at the booth. Yes, your bus is a cheap way to ride but cheap and safety are two different things. Where is the safety in Megabus? Where is the professionalism? I would like to hear from you to discuss ways you can approve your customer service. read more

Their customer service and policies are dismal at best. I had to cancel a trip and sent them an email, asking what I needed to do to use the trip at some unknown date in the future. I got an email back explaining that this was fine. Today I went to rebook that trip, and despite the fact that I had the email proof that I was told I could rebook, I was just completely mistreated by their customer sevice reps, who told me I should have read the terms and conditions, which say I had to rebook the day I wanted to cancel. Are you kidding me?? That's why I got the email confirmation! I will never use them again. read more

Megabus, you will never, ever receive my business EVER again! With the experience at NYC this Saturday where it was pouring rain, if I had known that the bus wasn't part of an actual station I wouldn't have taken it. OMG! I'm so PISSED OFF at the fact that it was pouring rain out and I had my two small children, bus was parked outside and wasn't letting anyone on the buses. I mean IT WAS POURING RAIN!!! My boys and I we're dripping wet and I asked the driver if he can at least let my two little ones in the bus till it was time to board and redundantly said no and smirked! Like really!! I will be telling my family and friends so they don't give you any type of business. From now on my loyalty will stick to Peter Pan or the Greyhound buses! YOU GUYS SUUUUUUCCCCCKKKKK!!!! read more

My recent round-trip to and from New York included sprawling lines, unhelpful (and unsympathetic) staff, half- to 1-hour long delays for no apparent reason, an unscheduled stop on a "non-stop" trip, and a bus driver who didn't know what exit to take to get to South Station. Absolutely would not ride again. read more

Megabus might be a great option for the price; however the customer service is horrible! the bus broke down twice in as many weeks. None of the employees was able to give me a time frame as to when the next bus was coming. Finally after two hours the first time, and three and a half the second, another bus showed up. I called customer service and was told I should submit an email because they weren't good at processing customer complaints, so I submitted the email detailing my experience and finally after 23 days I received a form response saying they would refund me $9 of my total $65 dollar trip value (two trips). I will never use this bus again, Bolt may be a little bit more expensive but the customer service and efficiency are much better! read more

Recently traveled from Boston to NYC for valentine's day weekend. We almost got kicked off the bus for talking/laughing. According to Megabus policy, you are supposed to keep your noise level to a point where you are not disturbing other customers. Though all the other customers were joining in on the laughter and conversation, apparently the bus driver did not appreciate this chatter and proceeded to raise the volume of the pre-recorded speaker that stated the rules, especially the part about the noise volume. He then proceeded to threaten us that he would call the police to have us yanked off the bus if we continued to talk. On top of all this, the bus driver made an unscheduled stop at a porter potty only to walk off and use the bathroom himself without announcing it as a stop. On the way back, the bus driver was extremely rude, me and my significant other were looking for a paired seating, and the bus driver told us we should have come sooner and told us to just sit anywhere. Unless Megabus offers significantly cheaper rates than alternative bus options, I would not recommend taking Megabus, at least the Boston to NYC route. read more

. My trip from Boston to NYC and back yesterday (6/22/14) in general rated as an improvement over the big bus company. i did not find your fares all that much of an decrease. The letting off point actaully worked in my favor, though I could hardly see ever wanting to stand on an open street without shelter on 34th at the Hudson to reboard except under extreme circumstances. My plans changed for my departure, so I was at the departure point 2 hours early. It would help greatly if your policies on such were stated somewhere. When I inquired about taking the earlier bus at 5:20PM, I was met with attitude not consistent with friendly service. I can perfectly well understand, thank you, the need to board ticketed passngers first, but I had to make my request several times before the boarding agent--who could barely speak English--would allow me to board last after payment of an additional $5 fee. I understand that there were trafic jams which prevented the usual route home. However, no announcement was ever made, and the trip took nearly 6 hours. I hardly fault the driver for delays, though. But being so unfamiliar with the terminus of the route that he nearly crashed us at the final split on the Mass Pike where it divides to the tunnel tthough South Boston and the route to the O'Neill tunnel cannot escape without comment. The driver had to swerve at the last minute and nearly went into the barrier, causing a serious accident. I won't be in any hurry to take your bus line again! read more

I am so happy I found out about Mega bus, the bus was clean and comfortable, the WiFi worked perfectly. The driver was courteous and professional. He made sure he communicated the departure times and at rest area. We rode mega bus from Tampa to Miami and upon arrival, called for Uber. The driver stayed with us until Uber arrived to make sure we were safe. I will definitely be taking Mega Bus again. read more

Yesterday I had a ticket for the 9am Megabus leaving Boston South Station headed to NY. We were going for a day trip of shopping and sightseeting. We boarded the bus and the first problem was that the outlets, wi-fi and tv's were not working, this should have been a red flag. And frankly this is what they constantly use in their advertising to lure customers and these very ammenities were out of order. That's not the big problem. For some unknown reason our bus driver was doing about 40mph on the Mass Pike, I thought it was strange that trucks, cars, mopeds, and bicylcles were passing us. . .but then I thought he was just going slow for safety. Fast forward to our first stop in CT. He makes an announcement that he has to do a safety check , now I'm nervous because I'm thinking the bus has problems that's why were going sooo slow. He gets back on and we proceed. Fast forward to our second stop (yeah two damn stops!) He makes another annonuncement that the bus has "mechanical problems" and that we will have to wait for another bus to arrive so we can swich. By now I am bullsh** he never bothered to apologize for making us late (by now we are way off schedule) he never said how long we would have to wait for the next bus. Horrible bus driver horrible buses, long story short the other bus that was supposed to come never came and we ended up having to ride in a unsafe bus the rest of the way to NY. All in all it took us 5hrs and 30mins to get to NY. Our arrival time was supposed to be 1:15 we didnt arrive until 2:30!!!! All our plans were ruined siince we only had 3 hours in NY as opposed to 5hrs, we had to rush around everywhere and really did not enjoy ourselves we were more frustrated than anything. DO NOT TAKE MEGABUS! Ever under any circumstances!! I paid 66.50 and I'm battling for my refund as I type this!!!! read more

Awful experience. My husband and I booked the 5:00am bus from Boston to NYC. The bus driver was checking everyone's phone confirmations. When it was my turn in line, he looked at my phone and said 'okay', so I continued onto the bus. I then heard yelling--I turned around and the bus driver was yelling at me. I had no idea what he was saying so I said, "I don't understand what you're asking". Then I understood---'make it bigger'--I guess he was referring to my phone confirmation (which he had previously 'okay-ed'). He then said that he could kick me off the bus....Having no idea where this was coming from, I said OMG you need to relax....No idea what the issue was--but this clearly made my husband and I mad. On the way back from NYC (same day) we booked a 4:40 bus from NYC to Boston. We arrived early and were told by customer service (via phone) that if we arrive early to the stop, we can get on standby. We arrived around 3:10 and we were third in line (the next bus was for 3:40). After about 10 minutes, I figured I would let the 'logistics guy' know that my husband and I were waiting for an earlier bus if there were seats. I asked if he thought there would be two seats together and he said 'there is no way for me to know that right now'. He directed us to standby. After the bus was loaded (about 10 minutes before departure), the logistics guy got on the bus and walked up and down the aisle (I assume checking the seat situation for us). When he stepped off the bus, my husband and I moved a bit closer to the bus (as a reminder to the guy---'hey, we're still here). Then the logistics guy signals the driver who begins driving off. WHAT?! We were literally third in line, we can see several seats open and the guy doesn't say anything. So my husband signals the driver who stops and opens his door. The logistics guy is yelling at us and saying 'no, it's too late'. I said 'we've been waiting here---we were third in line and there are several seats'. He responds, 'I told you I can't guarantee seats together and there is no way for me to know that'. I said, 'okay--but 1. we can look and 2. we didn't say we wouldn't get on the bus'. The bus driver was clearly annoyed and concerned as he didn't understand why the logistics guy wouldn't let us get on the bus with half the seats on the bus empty. So the bus driver signaled us to get on the bus (and ignore the other guy) but the other guy said 'you have to pay the change fee'. so he charged us $5.00 each. Whatever--that's fine but don't be a **** and not let us on. My husband and I booked megabus because it was one of the only options available at the last moment. But this trip reminded me that you get what you pay for.....people that are not happy with their jobs and are not happy people. The only very nice employee was the return bus driver that told us to get on the bus. What a mess. I won't be travelling with megabus again! read more

Traveled from NYC to Boston. The bus was supposed to have wifi and places to change our devices, neither of which existed. We rode on the second level, which gave us a cool view in NYC, but a VERY bumpy ride the whole way to Boston. We had a half hour "rest stop" at a random Burger King, not a rest area, so there was only one, limited food option. However, the biggest problem was the woman't room with three stalls for a huge bus. I think that is why the stop was 30 minutes. We arrived in Boston 40 minutes late. When we got to South Station, the driver disappeared and no one from Megabus came to help with luggage for at least 15 minutes, so after waiting a while a passenger climbed into the back started pulling off peoples luggage, just so people could start getting to it. We took Bolt Bus on the way down from Boston to NYC and it was MUCH better. Their driver was friendly and helpful, seat were more comfortable, and we had wifi and usb charging ports. NEVER taking Megabus again. read more

For those individuals that enjoy pretending to be a jellyfish drifting up/down the east coast, this bus may be perfect for your needs. However, if you are seeking a transportation system that takes travel time into consideration, I suggest taking a more reliable vehicle, such as a wheelbarrow. I will start off by saying that I am not particularly picky about my bus experience. I honestly don't care about WiFi or the integrity of their bathroom. Also I understand that bus lines do not pick their riders so I do not harbor any adverse feelings towards Megabus regarding individuals in my vicinity. My only concerns regarding public transportation are: 1. Am I being transported to the location promised in the manner that they have described? 2. Am I departing/arriving at my location in a reasonable amount of time (+/-30min to 1 hour) of what was stated in my itinerary? Unfortunately, I am sad to announce that this bus line has been unable to fulfill the most basic transportation conditions. The bus ride I took from Boston to Philadelphia started at 9:25AM and was scheduled to arrive at 4:55PM. I began the trip in high spirits, however, this was not to last. An hour into our journey, the bus broke down and the driver informed us that a mechanic is en route and will be here shortly. The mechanic arrived in ~1.5 hours and began to work to fix the problem. Around 30minutes into his work, the mechanic announced that he could not fix the problem. Further contact with the company resulted in an email that stated a replacement bus would arrive ~30-45min. With nothing to do, I decided to take a nap. Upon waking up 2 hours later, I panicked thinking that I had missed the transfer bus, but fortunately for me, the replacement bus has yet to arrive. Half an hour later, the bus has arrived to finally escort us to our destination. As we finally crossed the borders of Massachusetts at 2:00PM, the driver notified those within the bus that we would be taking a detour to NYC and would have to transfer to a different bus 10 blocks away. After many hours, I finally arrive at 30th st in Philadelphia at 9:40PM, approximately 5 hours later than expected. I guess they still got me to Philadelphia so I'll give them a star for that. Also, I highly recommend this if you're into that sensory deprivation stuff. read more

Megabus is having a severe customer service problem. I had a reservation for a New York to Boston, and tried to reschedule, spent 20+ minutes trying to speak with someone, 4 weeks into it and still no one can refund my money. Unacceptable, this company doesn't understand what customer service means. Bolt Bus the only bus I will use. read more

I had no complaints. The bus was quiet and clean. The wi-fi didn't work, but I didn't really care. The only thing I don't understand is why bus companies like Megabus and Boltbus insist on taking "back routes," instead of just sticking to the main highways. It always takes longer, like 5 hours long. read more

I booked a 6am bus because it was the earliest one from Boston. The bus broke down before we could even get on it. They sent us an email 20 min late that our bus was rescheduled for 7:00. Because I had been waiting in line since 5:40 for the bus, I called customer service to ask if we could get on the bus early because we need to stand in line to hold our spots; the guy on the other line became confrontational and hung up on me. Even now as I wrote this review, the 7:00 bus is not ready to let customers on 15 minutes before the departure time. I heard good things about mega us, but I'm not convinced. I just saw a customer walk up 15 minutes late to her lucky star bus with the customer service agent arguing with the driver to wait to let her on. She and about 1/2 of the original customers in line with me for megabus will be arriving in New York before me. read more

I took the Megabus recently from Boston to New York. Had not major problems. The bus left right on time from both locations. On the way there, we arrived right on schedule but because of weather related issues and construction, we arrived one hour later. The buses were clean and the WiFi worked all the way to NYC and back. The drivers were good. Did not use the restrooms, so I am unable to comment on whether they were clean or not. I was feeling apprehensive about taking Megabus based on all the comments on YELP but based on this one-time experience, would consider doing it again. I gave them an extra star only because they let us get on the bus earlier in NYC instead of letting us stand outside in the cold rain. read more

I'm so ready to stop using this service. I'm more exhausted then pissed. Friday evening from Boston to NYC 730 pm bus delayed for 3 hours to start. Within the 3 hours no communication no estimate no explanation no emplyee. 3 am I woke up found out they drove us from Manhattan back to Jersey and made 2 stops for driver replacements. They refund money to my husband. But this "free" trip really can not make up for the time and unpleasamt plan changes. read more

WORST SERVICE EVER!!! I took the bus from Boston to New York. I thought the travel time looked a bit short, but then I figured I wasn't leaving or arriving during rush hour and they drive this route daily so they must know better than me. Regardless, I scheduled myself to arrive 45minutes earlier than necessary to ensure I arrived on time to my job interview. I was a little concerned that we made two unplanned stops- one of which was so our driver could pick up food from Burger King. Still, there was no traffic so I was optimistic that we were still on schedule and the driver didn't make any announcements that we were running late. At our scheduled arrival time I was panicked to see we weren't even in white plains yet and called the person I was interviewing with to say I was running about half an hour behind schedule (I used waze to determine how long it would take to get to the arrival point). I was then flabbergasted to see that the driver did not take the quickest, most logical route, but proceeded to drive straight through the Bronx, upper west side, and midtown one excruciatingly slow block at a time. We arrived a full hour and 15 minutes late! Now, I understand that sometimes there are accidents and things happen, but the company should know damn well that it is impossible to drive the route they took in 4 hours and 15 minutes. There were no accidents or construction to account for the delay, they simply took a route that is impossible to drive in the allotted time. To top it off, since I was late to my interview, I had to reschedule for later in the day which means I would miss by pre-purchased ride home. When I asked if I could transfer my ticket to a later bus, I was told no, and that they do not offer refunds. I ended up having to buy a $108 Amtrak ticket. I will NEVER ride Megabus again. So dishonest. read more

I had a reserved Megabus ticket from Hartford, CT to Boston, MA, leaving at 4:15 p.m. I arrived at the scheduled bus stop at 3:50 p.m., well before the arrival time. There was no Megabus sign there, which was misleading, though it was indeed the assigned street corner listed on your website. I waited at that stop in ninety degree heat, with nowhere to sit, for AN HOUR AND A HALF. I had also registered to receive messages to my phone in case of any delays, though I received NONE. During this time, I called 877-GO2-MEGA at least four times, and each time, the staff there were not able to give me a reason for the delay, or the location of the bus. I was then asked to call a non-toll free number for Customer Service. I waited on hold with them for ten minutes, after which point, the woman who answered barely listened to what I had to say, asked me to hold, and transferred me to a line that AGAIN placed me on hold. No one EVER picked up on that line, and rather than being re-routed back to the dispatch person, I was disconnected. After an hour and-a-half of waiting, I left hot, exhausted, and completely frustrated. Upon reaching home, I called Customer Service again, and was told I was not eligible for a refund, even for my return trip from Boston, simply because the bus was caught in traffic. This is RIDICULOUS. Their service was unable to arrive anywhere NEAR the arrival time, and therefore did not deliver. Megabus was also unable to give me ANY information on the whereabouts or location of my bus, and expected me to wait at an uunnamed bus stop in the heat for 2+ hours, with no updates at all. I still have not received a refund of my money. This is the worst, most disgraceful excuse for a charter bus service I have ever encountered, and I would strongly recommend AGAINST using them. read more

Just took the bus from NY to Boston. Registerred for the 210 bus, to get back into Boston at 630. When I arrived at the 9th Avenue pick up spt, there was a line wrapped around multiple poles, and when I further inquired, the peopple at the front of the line were still waiting for the 1210 bus. I was there for 2 more hours waiting on a bus, and was told that apparently this happens a lot. I have taken Fung Wah, Luck Star, Bolt, Peter Pan, and Greyhound. This bus is so poorly organized, I will never take them again (and I have broken down 3x on a fung wah bus!). read more

I think a lot of people are having BIG expectations of the megabus...I paid $16 in all for the trip from Boston to NYC. The bus stopped at a Burger King near the midway point so we could take a restroom break and stretch our legs. I sat on the left side of the bus (window seat) and tapped the free wifi. The wifi isn't the best or the fastest, but it got the job done since I wasn't streaming videos or anything. The seats were comfortable, but my only drawback was that there was not middle divider/arm rest. The random person sitting next to me looked to be a student and kept to himself so it was not bother at all. The bus came on time in Boston and dropped us off on time in NYC. Would definitely take this again! read more

Hour delay to get on bus. No apologies from company. Barked at as if we were school children while waiting in line.

First and last time using Megabus...bus from Boston to Washington, DC is 50 minutes late and counting...unbelievable.

Oh man this is by far the worst experience I have ever had in my entire life. I purchased my ticket online 2 and half months ago and I was never given an option of whether I should pay for extra bag. I get to south station (boston) at 5 AM first in the line. The driver comes out and goes you have to pay for these extra bags, I said to him I have already paid for my ticket, he automatically goes you're liar. He went on allowing everyone else on the bus and completely disregarding me while I was talking to him. I am a very fair man, he may have had a point as to pay for the extra bag I didnt mind paying for it I even gave him my card and he kept telling me to go to the counter knowing that they weren't open. He whole trick was to leave me in Boston knowing that I had a flight to catch at 12:30 PM. This Driver ran into the bus and try to close the trunk and I had to block the door and force all my luggages in there and kept telling him you're not going to leave here because I have a flight to catch. He pushed me, I kept my cool and told him that I need to go. This driver said that he was going to call the cops, i told him to do so because I felt like he was so mind blocked and couldnt hear anything I was saying. While we wait for the cops to arrive at that point it was pass 6 AM already and all the passengers were boarded on the while the driver is standing outside waiting on the cops delaying everyone else. I loaded all my suitcases and told him that he wasn't leaving me and he ended letting me in the bus. This is the worst customer service I have ever experienced in my life. This driver deserves to be suspended and for being so unprofessional. I will never want anyone to experience what I experienced today please everyone stay away from this MEGABUS SHIT. This was my first time in it and will be my last time. If I miss my flight I swear I'm suing them and I will be reimbursed for everything. Everybody stay away from MEGABUS their service are horrible. These drivers clearly need some type of training on how to deal with customers and handle situations like mine. read more

This company has the WORST policies and services ever. They claim that you can transfer your tickets if you booked them for the wrong date but they don't even let you do that. I booked 2 tickets or a bus and I wanted to trade one of them in for another bus ride at a later time, but I wasn't allowed to do that. Their policies are a lie, this company is a scam, don't ever use them. read more

i guess this is a late review, but better sooner than later. so, i took megabus last year from nyc to boston. it was late in arriving from boston to nyc. for the return trip home, the bus was two hours late, made me miss a meeting, and left me in a foul mood. my advice: take another bus. read more

Short review: I would recommend the Bolt Bus or DC2NY over Megabus if you can find a comparable fare and route. Long review: I've taken the Megabus route from DC to NYC, from NYC to Boston and from NYC to Syracuse several times apiece and now feel like I've accumulated a representative sample of what to expect on the People's MegaChariot. General Pros: The bus stops in convenient locations in all of these cities, particularly in New York and Boston, where major rail hubs are seconds away from the bus stop. The price is tough to beat. Buses are generally clean, as is the clientele (remember this is a BUS we're talking about). Restrooms have been excellent on all the buses I have taken. General Cons: Of the many trips I have taken, only a select few have been on schedule. I have a recent string of six trips in a row being more than 1 hour late. Other than at South Station in Boston, there is no way to check if the bus is on time (the ground guys in NYC sometimes provide this info if you ask). The WiFi is unreliable, often only working for a few minutes per trip. Outlets are not provided on many buses, and when they are there aren't enough of them. Basic necessities such as reading lights and A/C are often malfunctioning or broken. Baggage handlers are needlessly rough with your belongings, often tossing bags several feet onto the ground, or in a recent incident, grabbing a suit bag, twisting until the suit popped out and depositing it in mud puddle. Drivers are much surlier than other bus lines. NYC-Syracuse route specific cons: The bus on the trip into NYC comes from Toronto, and because of the recent unpleasantness between the USA and Canada (or something), clearing customs is a hassle. This invariably makes this route late coming into Syracuse. Plan accordingly. NYC-Boston route specific cons: The ludicrous route Megabus takes into Penn Station from Boston entails traveling city streets along the length of Manhattan, and this adds a considerable amount of time and nauseating stop-go. I feel compelled to mention a recent incident. Although anecdotal evidence isn't statistically sound, you can use this as a "worst-case scenario" (recent accidents notwithstanding) meter to judge whether you can hang if the going gets tough. I took the Megabus from Boston to New York this Sunday at 5:00pm, with a scheduled arrival in Penn Station at 9:15. Instead of the usual Megabus coach, we were loaded onto a subcontractor's bus that bore different markings. After boarding, the driver informed us that the bus would arrive at 10:15, despite Sunday afternoon being a relatively light traffic time on major highways. The bus did not have WiFi or outlets. The reading lights only came on at half strength, and had a noticeable strobing effect that was quite sickening. The driver did not go above 55mph the entire trip for unknown reasons. About 1 hour into our ride, the A/C was turned off and the bus became first hot, then steamy. Repeated requests from passengers resulted in the A/C being turned back on for about 15 minutes, after which it went off again and remained off for the duration. After rampant customer complaining, the driver pulled over, came into the back and demanded to know who the woman was who "was passing out due to the heat," muttered something about the A/C being broken, then went back up front and sat motionless for 15 minutes. The bus pulled into Penn Station at 10:32, almost an hour and a half late. I have taken both the DC2NY and the Bolt Bus on some of these routes (only Megabus and Greyhound do the NYC-Syracuse), and while they've had minor foibles like poor WiFi and non-functioning outlets, the drivers have been oustanding and the rides have been on-time. read more