I only have bad experiences on Megabus. I only book megabus when Bolt Bus is all booked and after my trip yesterday, I'll book my trips in advance to ensure I have a seat on Bolt Bus. Heat or A/C is never working properly for the 4 times I've been on a megabus. Wifi was non-existant for 3/4 of my trips. Working outlets were non-existant for 3/4 of my trips. 2 weeks back, my trip from NYC to Boston took 8 hours (double the normal time of 4 hours) because tire pressure was low half way through the trip. We stopped at a rest stop in Connecticut, coincidently next to a tire store, with mechanics willing to help our "routine and easy" problem. The bus driver was told not to let these mechanics help us, as it's a liability for the company. That's semi-understandable. What's not understandable is that 3 hours later, the mega bus mechanic is still no where to be found. Finally, 3.5 hours later, a new bus came to pick us up and finish the trip. When I called and asked for a refund for the trip I was told was "checked for safety," I was told that my request would go through in 10 days. Since then, I have not recieved a refund so I am now writing this review. I've also heard other bad experiences of bus drivers stopping midway through a trip because it's the end of their shift. I understand that things happen. Let's just be professional about it. Never again, mega bus. read more

If there is a possibility that you may not take the trip, don't book too far in advance because there is NO refund. You have to book another trip for a $1.00 change fee even if you don't have another trip planned. And if you don't take that trip, you can change it to farther out for another change fee, and so on and so forth. Good thing it's so cheap, because you will just end up eating it. read more

They could use more let room. When the passenger reclined I was crushed.

Absolutely horrible! Will NEVER use Megabus again. It was 1 HOUR LATE from Boston to DC and there was nobody to inform the 60+ people waiting in line! Then we camped at the station in DC on the way back-- first we were told that there would be a 1.5-2 hour delay, and then all of a sudden we were taken to a bus about 1 hour later than the original departure time. I hope nobody missed it because I had seen some people leaving the line to come back in 1.5 hours. But more to the story: about 1 hour into our drive, one of the back windows of the bus JUST FELL OFF when we were on the high way! We had yo wait gir another bus for more than 1 HOUR! Extremely UNRELIABLE and UNSAFE. I wish I had paid a bit more and taken a plane instead. read more

Not going to complain about customer service or even the ride. It s a freakin cheap bus after all. But "free wi-fi at broadband speed" my ass. It's no doubt one of the most important services a bus company can offer to attract riders.... So make good on it or don't advertise it. Wi-fi on this bus sucks. That alone could make this my first and last trip with these guys. Sorry megabus......FAIL! read more

It's cheap. I get it. I don't expect much. What I do expect, however, is some honesty in advertising and some bare minimum standards of decency. This morning I spent EIGHT HOURS on the Mega Bus from Boston to NYC after our driver was pulled over and deemed "unsafe to drive" by the Connecticut police. We then waited for an hour and a half (after being told it would be no more than 45 minutes) for a new driver while being told that we couldn't complain because we could always take a cab the rest of the way (for $150, non-reimbursable). Keep in mind that even if this entire debacle hadn't taken place, the journey would've still taken 6 hours, well over the advertised 4.25. Today was not my only negative experience with Mega Bus, but as the only bus company with a 6AM departure, I've been forced to take it multiple times in order to have any prayer of making a regularly scheduled 11AM meeting in NYC. (Note: I've never once made it to my meeting on time.) Internet is spotty at best, and there have been trips where it hasn't worked at all the entire time. This morning less than 20% of the seats had electric outlets (thankfully I arrived a half hour early - 5:30AM - to be one of the first ones on to secure a plug). The drivers are unhelpful, stop frequently for no reason, and take ridiculously slow routes (e.g., driving lengthwise through Manhattan during rush hour). I will say that Mega Bus did refund my ticket and offer a free round trip ticket... which I will not use because I am never riding this bus company again. Amtrak is absolutely worth the extra money if you need any semblance of reliability. F-. read more

all I have to say is WOW!!! I was told by a couple of friends it was "ok" and a couple other friends "just don't"... well I'm here to tell you "just don't"... I traveled from BOS to NYC on 11/10 and was set to return 11/15.. the trip down was so bad I scrapped the ticket back to BOS and bought an Amtrak ticket. The bus bathroom smelled terrible and there was nowhere to escape the stench(I was close to the front of the bus).. it was brutal.. the bus was making a noise so the driver pulled over at a rest area where it immediately stalled as soon as it came to a stop.. the driver restarted and it stalled out again.. the driver again restarted and revved the engine so hard I thought we were going to explode.. (now mix diesel fumes with bathroom stink).. the WI-FI was terrible and kept cutting out.. I just tried to go to sleep but that was not happening.. not with the smells.. at the end, when I was getting off the bus I asked the driver a question regarding the return bus... he was really rude when I asked a simple question. hell, I just asked a question.. apparently a bad day for him, not a people person, both??? I'm out the amount of my return fare but I guess that's a small price to pay for learning a lesson... don't use megabus... oh.. one more thing.. I have been trying off and on since this traumatic event to send them an e-mail about my experience... I always get: "I'm sorry, we can not complete your request at this time. Please come back and try again later." customer service??? read more

Rude employees and don't bother calling their customer service they refuse to assist you

Made a Boston-NYC roundtrip on 2/8-5/8. Both buses were delayed (part arrival, part departure) - from 2h to 2.5h! I almost missed my intercontinental flight due to that. Reasons - apparently wrong turns in NYC (heard others say that), traffic jams, change of drivers, stopping for a burger... Last three are ok as long as you don't pretend you can make it in 4h. The cost wasn't that low - 52$ roundtrip plus 3$ phone booking fee. I couldn't book online, due to address check - that may be due to my C/O address. Plus the money I had to pay for the call itself (didn't have time to Skype). Otherwise the trip was ok, WiFi worked; AC was, as usually in the US, way too cold for a T-shirt. Would try something else (YoBus?) next time. read more

All I have to say about MegaBus is they are very inconsiderate and have no customer serverice because they follow their policy without thinking of the safety of its customers. I had a 10 am booking on Dec. 15th, 2013. If you remeber there was snow, and freezing rain that night and morning. I lived 15 miles outside the city of Boston and I was expected to drive my Mother-in-Law in and let her ride a bus all the way to NYC that day. At that time there was a flash freeze which meant the temperature dropped from 30 degrees to 10-15 degrees farenhiet, FREEZING all of the roads. I was not getting on the road or allow a bus driver to drive almost 300 miles. When I went to get a refund, they were polite but their hands were tied. I guess bad press and bad reviews do not make a difference to them. A simple refund of $40 bucks, we are not one time customers. We traveled atleast once a month. Why would one deserver this? We will NEVER use MegaBus again, and I advise you to do the same as well. read more

I've used Megabus 3 times so far. 2 of the 3 times went great, and obviously the tickets are very affordable. 1 of the times my bus left over an hour late with no apology or explanation. This seems to be a common occurrence with Megabus, so if you're on a strict schedule, be warned that they're inconsistent at best. I was excited to see they offer a fairly direct route between Boston and New Haven, as that's something I can't get with Greyhound. Unfortunately that route is the trip that was over an hour behind schedule. Megabus seems to have less flexibility than other bus lines, as I watched a bus for New York and a bus for DC come and go in the hour+ I waited for my bus to New Haven. I would be more forgiving if the bus had been stuck in a lot of traffic or something. When it finally got to South Station, it was an empty bus, so it didn't seem like it had come from another trip. read more

I went on a trip to New Jersey this past weekend with my friends and we took megabus from Boston to New York. Our bus was supposed to leave at 3:00 pm on Friday July 25th but the megabus broke down so we left a half hour later and took a coach bus instead. My friends and I needed to catch a train in New York so this was very inconvenient for us especially since we had to take a 10:00 pm train to New Jersey instead of an 8:30 because of the delay. Then on the way back to boston from New York on Monday July 28th at 6:10 we got on the megabus. However the wifi would not even let us connect to it and the outlets did not work at all. The seats were also very uncomfortable and the drive was very bumpy and it was exceptionally cold. We paid $30 for the ride to New York & $18 for the one back to boston & I was very dissatisfied with my experience with megabus. read more

Bolt bus was a dream compared to the service I got with Megabus. If you're frustrated maybe try them out. If you can, splurge on Amtrak. Remarkable difference from riding a bus to riding a clean, spacious train. read more

I have never been so rude to than this company. they can take my money easy but when i need help to alter it the sales agent was a horrible person and even hung up on me because she didnt want to help me! read more

The bus ride home was great. The girls loved the wi-fi and the ability to charge their phones after a long day in New York. The only complaint on the way home was that the bus may need new shocks/struts as we felt the bumps long after we went over them. The ride to New York was another story. We feel like this was a bait and switch experience. We understand that things are unavoidable sometimes. And as in this case you needed to use an affiliate service. But you affiliate service was not equivalent to your service and with the exception of a refund for not having reserved seats we paid the same price. The bus left Boston 1/2 and hour late. We had no wi-fi our outlets on the way down, which is a nice service and what they were expecting. But the worse part was that we had to load and unload our own bags. The bus driver never got out of the bus. Which you may think oh well but I actually had to climb into the luggage compartment to get our bags, and the bags of others. (Since we were one of the first on the bus our bags got pushed all the way in) read more

Megabus is run by a group of totally incompetent people, who should not be allowed to run a bus company. Their busses never arrive on time. The most common excuse is that the bus driver is lost. How does a bus full of people go missing, while driving Ina straight highway from Boston to new haven. The operators do not care and are misinformed. The customer service also has no idea what's going on. I urge people never to take megabus. Boycott this incompetent company then maybe they will be forced to rethink their operation. read more

In currently on the mega bus from NYC to Boston and the diver is going extremely slow causing us to get there later than we are supposed to. She is also having trouble driving in a straight line on the express way. My first time on the mega bus and i am not impressed at all. On top of her taking forever to get boston there is literally no leg room on this bus and i paid extra for a reserved seat up the front of the bus. Not impressed AT ALL read more

Oh man, Megabus. After dozens of bad experiences including: waiting for buses in negative temps and then having them cancelled 3+ hours later, broken bathrooms, refusals to refund cancelled rides, broken down buses, etc., etc., etc., I've decided to write a review. Megabus - you could be a stellar company. Treat your workers better and clean up your act. Get it together. The only reason I'm giving it two stars is that I never seem to learn my lesson and always end up booking with them. The price can't be beat, but the experience always can. I'd rather ride a donkey. read more

One star would be more appropriate. The double decker bus is cramped with shallow stairs, incredibly dangerous and overpacked. The driver wasn't too terribly concerned with us, as he'd slam on his brakes suddenly. With no information and an ominous "delay", there was nothing to do but sit and wait and hope they'd help us. With a MASSIVELY overbooked bus, we were stuck stranded in Boston. Absolutely awful, never using Megabus again. read more

You get what you pay for. I believe very bad review I've read. I've experience the joy of megabus Bus in both direction on a BOS to NYC trip wee delayed. That's ok, but there was no status update while we waited for 45 min delay. Tried calling costumer support but the only response was to call them back in 10 min. Called them back in 10 min and there was still no update. Standing on the sidewalk in NYC in middle of the night with no idea when bus would arrive. The only thing the customer support person could say was that I should stay there and wait. When bus finally came they combined two bus loads into one. As s result some passengers scheduled on the late bus took our assigned seats before we boarded the bus so we were out of luck. Bus driver told us to call for a refund. Another call to customer service and 15 min later the rep on the phone said she couldn't do anything for me and told me to email inquiry@ megabus.com and they would get back to me immediately. I asked for a reference number I could refer to in the email but they said they didn't have one... Huh? I emailed with all the details of my trip, reservation number, time, issue etc. a day later I'm still waiting for a reply. Bottom line. You get what you pay for, don't ask for updates, don't expect a refund if anything goes wrong and they don't really care about customers. Maybe there will be a class action suit against them in the future. read more

This is the worst transportation company in the world. This is my second time having terrible moments with this terrible company. First time the bus never departed and never refunded my money and right now is delayed 3:30 hours, I'm so stupid trying to trip with them again. Please be advised that your bus scheduled for 20:10 from New York, NY, 34th St b/t 11th Ave and 12th Ave(NEW) to Boston, MA, South Station - Gate 13(BOS) on 07 October 2016 is running approximately 2-3 hours behind schedule. We recommend that you stay in the vicinity of the bus stop location as we are making every effort to reduce this delay. Please check your e-mail/text for further updates. We apologize for this inconvenience. 70-2559-100716-M22R-2010-NEW-BOS read more

If you change your bus, please don't change your driver. I just took a 20 minute tour of Boston after leaving NYC. 20 minutes later than the booking time. Awful. read more

Horrible service this past Monday from NYC. Midtown was a complete mess due to the attempted bombing at Port Authority, and the drivers & service people just couldn't care less about their customers. A 9:40 am bus wouldn't wait a few minutes for passengers who were running to the bus, including a handicapped lady, even though there was nowhere to go in traffic. And then they would charge everyone extra $10 for getting on the next bus. I'll do my best never to take Megabus again. read more

I was scammed in the booking process. This company is shady and customers should tread carefully! I was Skyping 2 friends to book tickets together on a trip. When I added my tickets to my basket, the total turned out to be $2 more expensive than my friends' totals, who had the same exact tickets selected. Although $2 isn't a hassle, the nasty and untruthful nature of this company shows through. Be careful buying from Megabus - you may be charged more than its worth. read more

I would give 0 stars if I could by now. I've used Megabus for almost five years (and now I'm so not going to ever again). I've dealt with 8+ hr rides due to delays and buses breaking down (I go from Boston to NYC and back. That's a 4.5 hr ride). This company, regardless of the situation will not refund you. Ever. Remember Hurricane Sandy that hit NYC? I bought tickets in advance and it fell around that time. There would have been no way for me to visit family due to the destruction and gas shortage. Did they refund me then? NOPE. There was also the time where I was heading from NYC to Boston during the winter. The wait area is just outside. So snow, rain or blazing heat, you're stuck in a line around the block waiting for your bus. There's no where to sit. There's no extra space to stand. That trip, I got a notification after 15 minutes of the bus not showing; we were told there was a delay. That was the time it was freezing cold. We waited outside for 2hrs for the bus to show. Any compensation or anything? NOPE. My most recent ride was going from Boston to NYC. Our bus was supposed to be in by 6:30. There was no one around to inform us of any delay. 20 minutes past, the driver shows up, walks past everyone and just says "7:30". Then, he leaves. I called customer service and they didn't know what was going on. They also told me they would call me back within 10 minutes. 20 minutes later, I called and got no answer on the situation. There was no representative at the station. Just none. 7:45 rolls by and there's no one there. I leave because I've waited enough. I spoke to another customer service rep and they say they can't refund me till the end of the journey. Okay....I'll call the next day. I do and guess what? NO REFUNDS REGARDLESS. I am done with this bus. Its crappy, its overcharged and they need a proper station in NYC. AVOID THIS BUS. I SHOULD HAVE YEARS AGO. read more

1-star for poor planning but 5-stars for the driver! So you would think that for the Sunday after Thanksgiving, Megabus would plan ahead to manage possible delays, communication with customers, etc. Here's my story: I had a 3:30pm trip from NYC to BOS. Lines were not labeled but I asked around to find my line. Then after waiting for several minutes, a Megabus employee came around and asked if I had checked-in. I hadn't so he pointed in the general direction of the checkin. This was a joke because there was a circle of people around a guy checking tickets against his registration. There should have been a line with a clearly marked "registration" sign. Then we start loading out 3:30pm bus after 4:15pm. After two busload full of people about 15 of us were left behind to get dibs on the 4:30pm bus. Either they oversold the trip or they did not do a good job of ensuring that the right people got on the buses. I finally boarded my 3:30pm bus after 5pm. Things started to get better on the bus. RONNIE DONALD, the driver, was very friendly and knowledgeable of the road. He avoided all the traffic on the Westside Highway, I95, and the tolls at Sturbridge (I84) by taking the backroads. He saved us at least 2 hours of waiting by making wise decisions. Everyone on the bus thanked him for getting us home safely. He drove the NYC to BOS route on Thanksgiving Sunday in a little over 5 hours, which is excellent! This normally would take about 7 or 8-hours on that specific day using the regular route. read more

Three things I liked: 1) Lots of seats 2) On-time 3) Double-Decker Two things that could use some work: 1) Wifi (Don't know if it's supposed to have it but I couldnt connect) 2) Some of the power outlets didn't work Reliable but basic transportation with a good view. read more

Took Megabus to NYC from Boston on a Saturday morning, coming back Saturday night. The bus departed on time, no fighting for seats, the bus was clean, WiFi-enabled. Much better than Greyhound. read more

I'm usually not a picky person when it comes to these buses, but after three horrible experiences i have a few stories to tell. TRIP 1- Early August 2010 This was my first trip on megabus. The bus came on time, maybe a half an hour late, but that was totally fine. I got on, with no trouble, plugged in my laptop, and was happy to find that the internet was reasonably fast. However, after five minutes or so, I realized we had stopped moving. Less than a mile from the terminal, we had stopped, on the side of the road, and the driver was unable to get the bus to move an inch farther. This, I would have been able to disregard and still think of megabus as a good company, if, we had recieved any information at all about what was going to happen. Instead, we all sat in the bus for a half an hour, while the driver went out for a smoke and talked on his cell phone. In this time, we watched the megabus that was due to leave a half an hour after us go by. Then, the AC gave out, along with the power Everyone evacuated the bus, where we stood around, complaining, still getting no reassurances from the bus driver. Then, the toilet gave out By this time, an hour had passed, and we had still heard no news from the driver. Soon, a mechanic came, and basically poked the bus a few times. Despite talking hurriedly to the driver and wearing a dirty apron, this man did completely nothing. Then, we watched the megabus that was supposed to leave an hour after us pass us by. The mechanic left. Finally, a bus came, around 1 1/2 hours after we were going to leave. Hallelujah! we thought, but no. This bus had one open seat on it, and before anyone knew what was happening, one of our fellow passengers had bought himself onto that bus, and it was pulling away. I'll spare you the rest of the epic, but in the end, we finally got a new bus 3 hours (THREE HOURS) after we were supposed to leave the terminal, and had been stuck on the side of the road all that time in the August Heat. We recieved NO information from the driver, and megabus customer service was conviently not operating when we tried to call. When we were finally picked up, it was not in a megabus, but in the basic equivalent of a school bus. Still, one bad thing does not my faith in a bus company kill. NEXT TRIP Mid-September 2010 5:00 PM Bus The bus was 2 hours late, and I watched as people with 5:30 and 6:00 tickets get on the bus that left at 5:00, while I was denied entry to it because i wasn't as far up on line. Thankfully, we were not stuck on the side of the road for this trip. THIRD TRIP Mid-September 2010 The bus was not only forty-five minutes late, but the wi-fi completely didn't work... So, needless to say, I'll try my hardest to take Bolt instead of MegaBus from now on. Megabus is still higher on my list than the Chinatown buses because of their dismal safety record, and it's prices top greyhound's, but their customer service and perpetual lateness are unacceptable. I would not reccomend Megabus at all. read more

Megabus should be avoided at all costs in New York and Boston. Just returned from visiting Philly, DC and NY this past week and used Megabus for 3 out of 4 legs of the journey. My trips from Boston to Philly, and Philly to DC were pretty normal but....NY to Boston was terrible. When I arrived to 9th Ave today there were long, I'm talking really long, lines of people waiting for Megabus departures to several cities. It was chaos. When I found the line for Boston it was waaaay too long for all those folks to be on just 1 bus. So far starters they had a single level coach arrive and drive off at 1:10pm, on time. The line kept getting longer and longer. I had a ticket for the 1:10 departure but knew there was no chance that was going to happen for me and many others. Eventually a double decker arrived. It was packed to full capacity and we left at 1:40. (Not certain, but it's also possible that the NY - DC bus was also over booked.) What really ticked me and everyone off is what happened in Boston. Ok, so Megabus only has 1 loading dock at South Station. Fair enough. But they are completely unprepared and unorganized for the fact that they've got multiple buses dropping off and picking up for multiple destinations. We literally drove around in circles for more than a half hour waiting to get into the 1 and only parking spot for Megabus!! We drove into and out of South Station 5 times!! We all just wanted out of the bus. They're obviously expanding their business but not covering their bases when it comes to organization so they can deliver proper service to their customers. Not impressed. Will not be using this company for NY or Boston again. read more

Great customer service is their strength. I have rescheduled my tickets twice and haven't lost a dime in the process. The wireless access is fine. I'm on it right now. I don't mind that they block netflix and youtube, if they didn't there would be no bandwidth for anyone else. In fact, I probably wouldn't be able to write this review. Comfortable seating - and affordable prices. I am a little annoyed that they are blocking both openvpn and hamachi traffic now. I want to get some work done but I can't get past the gateway or use a proxy... so now I'm forced to waste four hours on websites that don't use plaintext logins. Note that the weekend Red Line service from Harvard to Alewife is closed for the winter, so plan accordingly. read more

My brother, his girlfriend, and I were looking to have a cheap two-day trip to NYC, and so we opted to take Megabus from Boston to the Big Apple. Positives: 1. Price: You really can't beat $9 one way and $10 the other for one person. My brother and I combined spent less than $40 on our tickets. 2. Boston departure location: The Megabus departs Boston from the South Station Bus Depot, which is very easy to get to from anywhere else in the city--or the greater Boston area for that matter. As far as bus depots go, it's pretty decent. There are clean bathrooms and a few places to grab food at while you're waiting for the bus. 3. Bus driver form NYC to Boston: Our bus driver coming back was a guy named Jeff who was not only personable but a great, and safe, driver. Although the bus had been delayed by half an hour, Jeff got us in to South Station at the time the bus would have arrived had it left on time! Negatives: 1. Bus conditions: The buses were atrociously dirty, especially our bus from Boston to NYC. The toilet had not been drained, so there was literally open fecal matter threatening to spill over into the rest of the bus for the whole ride. There was trash left everywhere from the previously trips, and it's obvious that they don't come through and at least pick up stuff before the next bus loads. But really, the bathroom that first trip was the worst. 2. Bus driver from Boston to NYC: I don't think our first bus driver even knew how to do his job. He hit another bus while pulling out of South Station, couldn't keep in one lane while on the highway, almost struck several cars from behind because he didn't stop on time, slammed on the breaks/gas so the ride was jerky, and literally almost struck and killed a man when we got into Harlem. I wasn't necessarily scared for my own life, but there were times where I was dead certain I was going to watch our driver commit vehicular homicide. 3. NYC departure location: Although the bus dropped us off a few blocks from the Port Authority, our departure stop was off on 10th and 41st up against a building. The only things indicating this was a Megabus stop were flimsy signs and mobs of people. There was absolutely no shelter at the bus stop, so thank god it was a relatively nice day. I can't imagine waiting for your bus for 30-40 minutes in the snow or rain is particularly pleasant. Although this wasn't really a negative or a positive, I really think it's worth mentioning. They boarded our bus, but then allowed other passengers from previously departed buses to get on ours with us. This is a plus for people who miss their bus, but can be a pain for people who are on time for their own. Without these extra passengers, we could have had room to stretch out and breath, but instead they packed all the seats. It was just a little troublesome, because we were picking up some of the slack for people who'd messed up and missed their buses. In short, you really get what you pay for. If you can handle all this, go with Megabus for the price. Me, I think I'll be looking for other bus companies to use. read more

Pros: Cheap, comfy, clean Cons: Varied busdrivers, very specific routes I love Megabus. Love, love, love, love. I've never had a bad experience with them, and I've ridden the Boston-Burlington route at least 10 times. I'm visually impaired and can't drive, and prefer to keep my bags in my seat because I have a very hard time finding them in the luggage compartment. As long as there has been available room, each of the drivers has been understanding and allowed me to keep my duffel and my laptop with me. Elsewise they leave me alone, and that's all I want. Occasionally I've ridden with a driver who wasn't very communicative about the route, but this is the worst problem I've had with them. Even their last-minute prices are still better than Greyhound's. The worst thing to happen is I've seen a passenger refused entry because he arrived late and Megabus policy demands that drivers do not open their doors for anything between Point A and Point B. The buses usually have lights, air vents, and electrical outlets per each seat. There's a bathroom in the back, and I don't know about the upstairs in the double-deckers. I seriously love this company and wish them all the best. read more

New Jersey trip from Boston's South Station this past weekend had an ETA of 1:00 pm and we did not get to Secaucus until 4:15 pm so U-DECIDE. Megabus WAS the "go-to" to go to for my family due to their high capacity seating and convenient drop-off points, but note the tense because that is what we were left feeling after the long wait. The staff originally said one hour due to refuel and driver change but then it was pushed to another hour, and we were ultimately DELAYED FOR 3 HOURS. If they were just up front, then I could have asked if we could have gone on the NYC bus and take Bus #320 NJ Transit from Port Authority. The person operating the Megabus counter at South Station just referred me to (908)282-7420 but called that number and they too sent me to another number, which is the Coach USA parent company number of (908) 354-3330. CSR Christina was the best because she had concrete answers for us. She tracked down the bus via GPS, gave us a firm departure time, and a refund for our inconvenience. If only we got the same concise and effective type of service at the start, then the trip could have ended on a better tone, but at this point, Megabus has lost our confidence and we are wary about taking another family trip with them again. read more

The Megabus I took from New Haven to Boston arrived 5 minutes late and then refused to park and allow the passengers to disembark because the driver insisted that the arrival time was 15 minutes later than stated on our tickets. Instead, he drove around to kill time until 1pm while I watched my next bus that I was supposed to be on, board and leave the station. The driver refused to let anyone off the bus, claiming that there would be a "$200 fine" if he did. I don't know what the heck he was thinking, but it was an enormous inconvenience and I felt very offended and unsafe. read more

i I rode Bolt Bus on feb 22 from Boston to Philadelphia. The 5:15 out of South Station in Boston.I left my prescriptions and shaving kit in a ziplock bag on the bus. I call there so-called lost and found andthey claimed there was nothing found on the buss. the stranges thing is that I was the last person to get off the buss. that means they donot clean the busses on return trips. I have just switch to MEGABUS read more

Today is July 1, 2013. There is a bus sitting in New York with my boyfriend in it. This bus was supposed to leave at 12:10 PM. It didn't leave until 2:00 PM. To top it off, my boyfriend paid a non-refundable sum to get on an earlier bus, which turned out to be full -- but Megabus sold him the ticket, anyway. This whole system has turned into a nightmare. DO NOT take Megabus, if you want to be on time for anything. This is beyond disappointing, and there is no excuse for this level of incompetence. read more

I have taken Megabus three times on the Boston to New York City route - twice in the past couple of weeks and once last year. Last year, in the middle of our journey, the bus driver pulled over and got out of the bus. No one had any idea what was going on and we waited for about 30 minutes until another bus driver finally came and replaced him. We asked him what had happened, and he was surprised that the previous driver had neglected to tell us that he had to stop driving because of his hour limit. Poor communication and management that resulted in an approximate 30 minute delay (or more) to our journey. My last two experiences have been exceptionally bad. The 6am bus from Boston to NYC that was scheduled, did not arrive until 45 minutes later, resulting in an hour's delay to our arrival time. No one was present to communicate what was happening and there was no phone number printed on the ticket. I wrote an email to the company and received an automatic response stating that someone would get back to me in due course. I never received a response. Then in the following week, the 3:10 bus scheduled to depart from NYC to Boston, was, again, one hour late. This time we, the passengers, were waiting in the blazing sun, sweating and with very little information to go on. The organizers told us they were trying to locate the bus - they didn't know where it was! Something about the GPS system being broken, blah blah blah. That's scary if it is even true. I called to complain and was, once again, directed to write an email. I've learned that it does not work. In addition to having our journey delayed, the driver stopped for 20 minutes at a rest stop - delaying our arrival even more! Another thing: my journeys have always taken at least 5 hours for the NYC - Boston route, not ever the 4 hours and 15 minutes or 4 hours and 30 minutes their schedule states. Twice it's lasted 5 and a half hours, and with minimal traffic! It appears that this company has very poor management that absolutely does not care about its customer base. I don't understand how you lose track of your buses, can't accurately estimate the length of a journey, and how you can consistently allow buses to arrive 1 hour late for departure time. I urge you to boycott MEGABUS, otherwise you are condoning their poor practices. read more

The last time I will ever use there services. A group of us took a trip to NYC from Boston and back. The trip from Boston was nice. How ever the trip back was HELL. The A/C was turned off, the second level was extremely hot where most of the passengers where complaining with no correction from the driver. Once we hit the bus terminal in Boston. The driver gave me a bag that was kept in the storage area of the bus. It was covered in PEE. The toilet that is located right above the storage area leaked all over my bag. I called the customer service number and was told "What do you want me to do about it, write an e-mail." I wrote the e-mail and never heard back from the company. It has almost been a month. I think that is enough time to write back or call. read more

Megabus - Pee covered bag - Transportation Near Me

The last two trips I've taken on Megabus the WiFi has not worked although the company advertises it has it and no doubt includes the cost of it in the fare. Each time the bus driver has suggested calling the company and asking I to reboot the WiFi system from afar, but it's impossible to get through on a cell phone. The hold time extends toward infinity. The bus drivers both said they have no direct way of reaching the company but I find this hard to believe. In any case, the absence of WiFi was pretty annoying. Both trips were between Boston and Philadelphia. read more