Mega Furniture is located in the outdoor Happy Valley Towne Center shopping area. The store was huge and I didn't see any staff or people in there. It was a little spooky. After walking about, I saw a staff person from afar. I didn't need help but thought it was odd that no staff were up near the front of the store. They had a large inventory but it was not in my taste of furniture. I never was acknowledged. It was time to depart. Shared parking lot and Wi-Fi in the larger stores. read more

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Dad and I came for shopping furniture for my new place, and dad pointed out that it was super empty which was true..so potentially a troubling sign, though I didn't see it that way. Lots of options, veery reasonably priced, can take all the time you need to walk around and check pieces out and the lady who helped us along and was ready to answer any questions was quite pleasant (and a CS student in her other time! :)). read more

I had to state things as clearly as possible here so certain people would understand. If you want further explanation, learn to put yourself in the customer's shoes. Thank you!! Let it be known that I had no issue till my wife and I found out there was no remote or adjustable frame after the installers left. So yes I checked a box saying no further contact at one time, but that was before we had an issue. So after several days of trying to get ahold of customer service with no contact the store manager got ahold of me and set me straight about the mattress price. We would've paid around $2900 or $3800 total with both the mattress and adjustable frame my wife and I thought was included in the $1300 price. It would've been best if they had 2 big price tags.. 1 for the mattress and 1 for the price "as shown/displayed". I never knew a mattress alone could cost more than around $800. We were going to choose a $700, also Posturepedic mattress, but the $1300 one came with an adjustable frame!.. or so we thought. It was nice to save on the bedroom furniture, and it was a nice set so guess we made up for the mattress price there. Lorenzo was helpful with some furniture information for my wife and I. Somehow my credit card was charged the non-financed down payment of $1300 instead of my wife's debit card, so I had to go out of my way to transfer money around to set things straight. My credit card is with a credit union and the savings I had to pull from is with a major bank so it definitely wasn't quick or entertaining. All in all, we're happy with our bed set. We're just not happy about the misleading mattress display on the store floor and the fact that the customer service department never contacted me. Thank you. read more

Mega Furniture - Happy Valley - Pricing sheet - Furniture Stores Near Me - Phoenix, Arizona

Over priced furnitures. Sales associates are like glue. He literally kept following us in whole shop even though we said we will look around shop by ourselves. Not a good shopping experience. Not so huge shop and lacks varieties. Not returning here again. read more

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Buyer be warned! Shame on Mega Furniture store and Barb! I purchased a very expensive couch over Black Friday. I was not going to buy the couch because it was too big for my living room. Barb, the manager at the Happy valley store, told me that I could simply remove one of the recliners no problem so that it would work for my living room. She told me this couch was amazing quality and worth every penny. All lies! On my first delivery on December 7th the couch wasn't fitting together. I immediately told the delivery drivers, that I did not want to accept the couch. I got on the phone with somebody at the warehouse who assured me they would send me two more pieces so that it would fit properly. Leaving the couch at my house. I immediately called Barb and told her. On December 19th they came out for a 2nd time and brought me two more pieces. It still didn't fit together. They were the same as the other 2. I called Barb, she sent a "tech" a specialist to come back to my home to look at the couch on Dec 30th. He told me that because a piece was removed it would not fit together properly no matter how many times they swap it. I immediately called Barb and told her to come get the couch and I want my money back. She told me there were no returns even though the contract that I signed is voided because of a material breach on their end. She also told me that the tech was incorrect even though he was the specialist she told me that the pieces are individual and they all fit together. She disregarded my request to come get the couch instead sent somebody out to my house AGAIN for a fourth time on January 6th with you guessed it, 2 more pieces. This is where my story gets really fun. They deliver the recliner on the end and the centerpiece as they've done two times before. Not only does it not fit together or line up in the back, but the new recliner that they sent me is not even the same material as the other recliner on the other end of the couch. It is cheap material, looks and feels like foam. The stitching is not stitched together properly and can feel the wood and when you recline it, it doesn't lay flat like the other recliner. It puffs up. Also while this is going on for the last month, the recliner that came with the original delivery is starting to show signs of wear on the cushion. I am the only one who has Sat of it. So now I have multiple issues and Barb cannot be reached by phone. I try to find a corporate number but it's the same number for their warehouse and the same person answers every time. I go back down to the store in person and Barb tells me to send her an email with all the pictures and she'll see what she could do. I do that immediately, a week goes by no response. Another week goes by and she tells me that Mega Furniture stands by their merchandise and declines any further responsibility. Say what!?? I hire an attorney and they send a demand letter. She acknowledges that she read it and then doesn't respond to my demands for a refund and to come take the couch away from my house. This was a $3200 couch. This is not a $1000 couch from Big Lots.. Because I am a good person, I refrained from posting negative reviews in hopes that Mega Furniture and Barb would make things right. They chose not to, and I never want anyone to experience the same misfortune as myself. Now I have to spend more money to go to small claims court, attorney fees etc and I'm stuck with a horribly made couch that they misrepresented at the store. Not to mention the four times that I needed to be at home for them to come to my house and never fix the issue. All durning the holidays at that. In the meantime, payments are coming off of my credit card for this couch for the last 3 months. I do not recommend anyone waste their time and money as I did. It has caused me nothing but grief. They do not have integrity and say they stand by their merchandise. I find it interesting that on their Facebook page they state " we are not happy, unless the customers happy" and that they " back every sale with the best customer service in the industry." read more

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Stay away from these rude sales people. Waiting 2 months now for furniture I paid for to be delivered. It's always next week when I call or "I'll check my Harry Potter Magic Wand" to find out when you'll get it. Don't make a mistake and go there. You'll be sorry read more

sales person was nice. We were excited to re I've our furniture purchased. Everything had a problem...the desk chair was missing wheels, the desk was the display model instead of new as contracted, the glass 40x60 prints which were pick up only not delivery we're not ready the day promised. when we picked them up the next day and opened the box there were several chips. possibly why we had to sign off without inspection that it was recieved in good condition without proof. We are still waiting for someone to return the call about replacing the desk with a new desk. Not my kind of business. Be aware that the kindness does not equal good service. read more

Went to the 25th Ave and Happy Valley location today to buy a couch. Staff were very polite and professional. We knew what we needed, a sectional, and were able to select one very quickly. 5 Stars! read more

We purchased a $3000 dollar couch and after it was delivered we discovered that one of the foot pads had the head of a nail sticking out and dug up our brand new hardwood flooring.After contacting Julie in customer service and sending her multiple pictures she sent some one out to replace the pad.Since then, I have sent her multiple e mails wanting to have them repair my new flooring and I have not gotten any response what so ever.The only reason that I gave them one star was I had no choice. read more

Mega Furniture - Happy Valley - This is what was done to our new flooring from the new couch. - Furniture Stores Near Me - Phoenix, Arizona

David lined us up with furniture for our new house and could not be happier. He made the experience easy and comfortable. Anyone who needs furniture, do hear and ask for David. Now! read more

This place is great, not only do they have great pieces for your home, they have a wonderful Trenadee. She really took her time to listen and help with finding exactly what was needed and wanted. Definitely ecstatic! read more

Lorenzo did a great job helping me purchase a new couch and chair for my living room. He introduced himself and then gave me space to explore the store on my own which is a rare experience in a furniture store. He explained everything in a clear concise way. Can't wait to enjoy my new furniture! read more

Friendly service, great sale and good quality furniture. Thanks to Miriam for being so helpful and quick with our order

Miriam was able to help me with my purchase today. Very helpful and easy going. I walked out with a great comfy couch!

We just moved to Arizona from Texas and needed some new couches. The prices are good and Lorenzo was very helpful!

Les recomiendo que no compren aseguranza en los muebles te roban el dinero y nunca te arreglan los muebles te ponen mil pretextos pero cuando te piden que compres la aseguranza es solo para robarte el dinero pues el daño que tienen que les pase no te los arreglan así como está la economia uno gana su dinero con sacrificio no para regalarlo read more

David was great! Helped us pick out the perfect kitchen table. Was knowledgeable, friendly, and helpful!

Do not buy from this company. I purchased bedroom furniture from them and once I took it home the night stand would not fit in the room, which was never taken out of the box. I called back within 24 hours to ask to return one nightstand, unopened. They gave me the runaround that they would talk to a manager and get back to me. Zero followup. I finally talked to the manager and he said he needed the area manager's approval and he would get back to me, again zero followup. I thnk call again after 2 weeks of this, and they told me they don't do returns. If you are looking for a final sale on poor quality furniture, this is your place! I don't recommend to anyone. read more

Lorenzo at the Happy Valley store was great. He took his time, helped us but didn't pressure us with anything which we really appreciate! We bought a 3 pieces, recliner, sofa, loveseat and he worked to help us on payment plans in a professional and friendly manner. I don't usually like going in-store because of the typical sales pressure that comes with looking and purchasing furniture, but Lorenzo was fantastic. read more

David Lwas a great help I will be back thanks for your service. Found a great chair at an even better price. read more

Mega Furniture - Happy Valley - Chair - Furniture Stores Near Me - Phoenix, Arizona

So my wife and I went in last Saturday to look at a new end table and coffee table and walked away with those and a new bedroom set and nightstands. We're pretty excited to say the least. Ask for Nick. He's amazing. read more

We recently moved to Arizona and I really appreciate all the help we received from Trinity. She was great help very knowledgeable and was able to get things done that needed to get done. We really really appreciate all of her help and I hope the right people get this message. read more

The door is fallen on one side, and it took them a long time to come and fix the problem. I can do it, but I paid a lot of money for something good. Besides, it took them a long time to bring the furniture and they only brought half of it. Very bad service read more

My husband, daughter and I went in to look around to get ideas on what furniture we would like for our new home. We were greeted by Mercedes. She introduced herself and I let her know that would like to just browse and not ready to buy quite yet but wanted to look. She came to check on us and asked how we were doing. I told Mercedes that the bedroom set we were standing near was my favorite but was worried about the flaws/issues I saw. She says LIKE WHAT!?!? I went to show her the top of the dresser was peeling. Like it was covered with paper. I said I was concerned about that. She went off on me, I mean totally flipped her lid. Told me no that this was actually made very well and their best piece. She proceeded to open the top drawer and show the craftsmanship of the drawer and tell me to look by saying "LOOK at it!!!! LOOK at it!!!! LOOK" Then told me to feel underneath by saying FEEL IT, FEEL IT!!! I said I can see it, she then said "you can see underneath, really?!?!" I turned to look at my daughter and husband in disbelief that she is so angry and acting so strange. My husband shook his head at me like no this lady is going crazy and I smiled. She said I see you smiling. What are you smiling for?!?! She slams the dresser drawer. Then I said that the bed was also cracking and showed her and showed her that it would fall through the frame if it cracked anymore. She said this bed has also been on display for a very long time. (I guess you should only use your bed for a very short time if you buy from them.) I just wanted to get out of there as fast as I could as she was clearly super upset with my concerns of the product. My daughter and I walked away to go outside and my husband said he would be right back. We stepped outside and he went to tell the manager of the issue. Anyways. We won't return. read more

We had a pleasant time buying the furniture, but by God, NEVER CALL CUSTOMER SERVICE. Because THEY NEVER ANSWER OR RETURN CALLS . WORST SERVICE E.V.E.R. I can't Express enough how Horrible they treat you. Never have I had worse customer service ! Reconsider ever buying furniture from them- run for the hills. Can't even give them half a star, that would be too generous....but had to continue with something. read more

5 stars David was amazing! As soon as we walked in he greeted us and got a sense of who we were and what we wanted. It was an easy process to apply for credit and pick out the pieces I wanted. David is very personable and honest. read more

Miriam was awesome! She was super nice to the the kids while we browsed for a couch. She was attentive and not pushy. She helped us out, and we ended up purchasing what we went in to buy. Thank you Miriam! read more

We went looking for a box spring and recliners and at the time, had a semi pleasurable experience with the sales person Miriam. We ended up looking at a sectional since they were limited on desirable recliners. I measured the sectional, went home and discovered the sectional was much too large. We went back the next day to pick up the box spring and told Miriam the sectional would not work. Wow, after advising that we were only purchasing the box spring she replied, "I could slap you in the face right now." I thought it was a joke at first, but I don't think it was after seeing her once jovial attitude completely shift. Lucky for her and the company, she didn't follow through. Take your business elsewhere! read more

Got a new couch from Mega Furniture! Upon arrival at the store, we were greeted by David --he asked what we were looking for and proceeded to show us the options within our stated parameters, while also offering things we might want to consider, which we did. He answered all our many questions, and helped us select the color that would go with our other furniture from photos we showed him. The color goes perfectly! David really went the extra mile! Great price, great service, and on-time and friendly delivery. All around a great experience! Thank you, David! read more

The furniture is cheap. And not in a good way. Purchased a living room set. One piece is unavailable for a few weeks. Not a big deal, however they were going to charge us another delivery fee for the piece they had on bad order. Lols, um, no. The manager refused to remove the 2nd delivery charge so we chose to walk away. The sales lady caught us at the entrance as the manager 'found a way to avoid the 2nd delivery charge'. Love seat arrived broken. The return process was easy enough and fast. However now the couch stitching is coming apart, 5 days after purchase. These pieces are in a sitting room, so not used excessively. I wish we would have went to American Furniture instead. This place was close so we went here on a whim. For $2k i should have known better. read more

We worked with Trenadee at Mega Furniture on Happy Valley Rd. She was the best! She was able to help us find items that looked great together while paying attention to our style and taste. We are very happy with the items she helped us find!! Again- she is THE BEST! read more

I was looking for new furniture in my house and an associate named Trenadee was so helpful! I am such an indecisive woman but she helped my husband and I get our furniture and decor it was amazing. Go and see her if you need anything!! read more

Trenadee was very respectful, personable, and knowledgeable of interior design. She epitomized effective organizational and time management. While Trenadee worked simultaneously with myself and other customers, I felt like I received a personalized experience tailored to what I was looking for, rather than what was easiest to sell. Trenadee provided her expertise in a helpful and non-invasive manner. I did not feel pressured into make any decisions, which was very relieving. (: read more

We were denied service for not wearing a diaper on our face. So, we called and spoke to the manager who said that we do NOt have to wear a face diaper and to drive all the way back there. So we did. Then another employee denied us service again even though it is ILLEGAL in the state of Arizona to do so. We will be contacting the authorities. read more

I have always had a relatively poor experience with some of the larger furniture stores because of pushy salesmen and high prices but Mega Furniture was not like that. The store is very nice and there is a great selection of couches (didn't get a chance to browse for anything else). We were looking for a brown leather sectional and there were at least eight different ones to look at! The store itself is extremely clean and inviting. The salesman we dealt with, Scott, was very informative and not too pushy. He gave us a good amount of space to browse the store but was never far when we had questions. The store had the couch we wanted in stock and the price was very reasonable compared to other stores we've looked at. It will be delivered and installed on Wednesday for an extra $100. The store's protection plan actually sounds awesome but we opted out. Definitely worth considering for people with kids, animals or who like to entertain. I will go back to Mega Furniture for other furniture purchases! read more

Mega Furniture - Happy Valley - Furniture Stores Near Me - Phoenix, Arizona

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The ware house and customer service has very poor communication skills with the purchaser. spent almost 20k on a full house furnishing and get the run around. Not a good look. delivered 2 sets of bunk beds and a single and only had orders to set up the twin and one bunk bed, and they left after setting up the twin only. and we paid for the delivery and the assembly. my Yelp review from the day in the store still stands as cliff was great but the delivery was a HORRIBlE experience, not to mention the scuffs on my brand new flooring from the dragging of the new dining table they dropped off too. also- when calling to customer service at the warehouse i asked for the email to send formal complaints and was given a conflicting email address from what is given on the actual invoices. there is a 48 time frame to call on any delivered orders. I called multiple times on the same day within 2 hours of delivery and never received a call back to my voicemail nor could i get through to anyone until today. read more

Buyer Beware! Mega Furniture off of Happy Valley Rd is selling what they call "top grain leather" at top prices when in reality it's nothing but cheap vinyl! I was also sold a useless 5 year warranty that was supposed to cover repairs or replacement if needed. My claim was denied. I called the manager at Mega Furniture on multiple occasions and was told there is nothing they can do! I am now out $3,800 for a piece of junk couch that I couldn't even sell for a $1k if I tried! Do not purchase anything from this store unless you like purchasing junk at high prices! They should be ashamed of themselves for doing what they are doing to people! read more

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I stopped in here several months ago and decided not to make a large purchase for a bedroom set I really wanted. Apparently it was meant to be because I went in again the other day and the same sales associate greeted me and remembered me clearly. Unfortunately the price had gone up a little bit since my first visit, but I still made the purchase as this economy is not going to change any time soon. Miriam was the sales associate I dealt with. She was very friendly and did everything she could to get me the best price. It was really cool how much she remembered from our first encounter. Thanks Miriam for the pleasurable and quick experience purchasing my new bedroom set. read more

I'm waiting for furniture that I ordered in February. I was told that I may have to wait a few extra weeks but now I'm getting impatient. All of this can be worked out I hope . One bigger problem I have was being greeted by the annoying and sarcastic tone of their employee Mercedes. I walked in and she told me to " put a smile on". I responded " I would if you guys would send the furniture I ordered a few months back, to which she replied " blame the company not me". Everyone in the back office was very helpful and friendly but this rude ass employee Mercedes can go F herself. I will gladly change this review once I get the rest of the furniture I ordered. read more

I bought a bed from Mega (Happy Valley, Phoenix) on 08/18/2022. When they delivered the bed, the people who were to pick up the old bed have not arrived. I asked Mega to wait a few minutes, but by the time I turned around, they were gone. They lift the bed & box in the garage. I called Maga and of course they wanted me to wait a week or two before they can return. it would be another $110,00. The bed was picked up by Got Junk Co. I was lucky to have them put the new bed together. I paid $80.00. Mega called again, but it was too late....I asked Mega for a refund, but that was not going to happen! Money is more important than customer service. I will never ever use Mega again. I SHOULD HAVE CHECKED THE REVIEWS. read more