I wish my review could have been positive. Prior to this experience, I would have given a five-star…read morereview due to a staff member named Miss Theresa. She was kind, empathetic, and like an aunt. I was terrified and scared of having a biopsy in my breast, as I had never had one before and the fear of cancer took over. Miss Theresa came in, spoke with me, and let me know that it would be painless and I shouldn't be scared. However, after leaving the facility because they couldn't do the biopsy that day due to not seeing a clear view of my diagnostic mammogram, today's experience was a whole different level. If I could give a zero, I definitely would. My appointment time was at 8:30 a.m., and my check-in time was at 8:15 a.m. I filled out all the necessary paperwork beforehand. I arrived at the office exactly at 8:30. All I needed to do was sign the breast implant form that's not available for online, and that would have been it. But instead, a staff member argued with me in the open lobby, saying, 'You were supposed to be here at 8:00 a.m.' I said, 'No, it's 8:15 check-in. I've filled out the paperwork already. It's now 8:30. Why can't I get my procedure?' She got on the phone, talking to someone, and then again, out loud, said, 'No, you were supposed to be here regardless.' I was shocked and stunned. I thought they would just go ahead and allow me to get it done since I was on time for my appointment. It was bad enough that I struggled for weeks on the fence about getting this done, only to be turned away. I was so afraid that I literally stayed up all night. Now I have to do this all over again to pump myself up to go. I'm leaning on the side of not getting it done because I'm just tired. Women are dying every day from breast cancer, and for this office to be so careless, harsh, and nasty, I just left speechless. Then they wanted to reschedule me, but I don't want anything to do with that company ever again. Ladies, if you are having issues, stay away from this place because they don't care about you or your situation. It's not even about the money; they just don't want to do their jobs.