The staff was friendly and very kind. I lucked out and it wasn't busy when I took my dog in later afternoon on a weekday but by the time we came out it was packed. The prices are just insane but I guess for an emergency vet it's to be expected. Wish there was a location closer to me seems there is only one in the area. Creates a monopoly. read more

Waited over 4 hours for our dog to be seen for a post-neuter infection in his stitches - left there with a 1046.00 bill after they said our dog needed sedated to be examined - once he was sedated they attempted to load him onto a guerney - dropped him - grabbed him by the infected stitches area and put him on the guerney - then charged us for having to put extra stitches in (due to being dropped - his stitches were intact when we went in there). They are not caring medical professionals, but condescending marketers looking to inflate your bill with "tests" , "medications" and "procedures" to make hundreds of extra dollars at your expense. On top of it all they did such a horrible job, it resulted in us having to visit yet another vet to fix what they did with much more suffering to our dog and our pocketbook. NEVER AGAIN. read more

Our beloved 9 year old kitty woke up Saturday lethargic and with labored breathing. Off to MedVet we went. They are open seven days a week, noon 'til 10. Which is nice in an emergency since you aren't going to get in to see your regular vet on a Sunday. They triage patients based on urgency, so your cat with the sniffles will be seen long after the dog that was hit by a car. Totally understandable. Your level of care may vary (see some other reviews) but our experience was positive. BE PREPARED! You're going to have (an extremely uncomfortable) front row seat to animals arriving sick, broken and dying. Fellow pet parents are going to be sobbing over their impending loss. Heart-wrenching. And you're going to have to endure this for 4 to eight hours. (We were there seven & a half). Many of you reading this are going to find this extremely tough to take. We sure did. As an aside, there was an unseen worker in the back coughing her head off for THE ENTIRE SEVEN + HOURS we were there! STAY HOME IF YOU'RE SICK. This is how we wind up with pandemics. read more

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I went in today for an emergency visit with my dog. They took great care of her and got her seen pretty quick! I truly appreciate the staff and vets for being so compassionate with my baby girl. Thank you!! read more

Please understand this is based on our true experience. They knew we had a litter of pups we made it very clear over the phone and before we drove 28 min. I truly feel the staff at MetVet in Girard did not make us feel welcomed or comfortable. Roberta was not rude but made it very clear she was not worried about our puppies. She was more concern If I had the proper cash. Roberta was throwing ridiculous numbers to see if this would turn us away. Well it did, because she also asked us to choose the pup we thought was worth saving. What?! Staff seem clueless working around litters. The minute she seen I had Rottweiler it's like her mood and words shifted to focusing on how to get us to lose confidence in their abilities and focus on saying maybes and the price will add up for each pup individually instead of as a litter. She said you might want to choose which pup is more important. Roberta never looked inside to see the pups at all. She made it clear that each pup was going to cost us 150 per pup for them to look at. After that I felt she and the front desk made sure we felt uncomfortable with the all the maybes and definitely the prices. MetVet in Girard truly profiles their potential customers and obviously their animals breed also. Can we just have knowledgeable and competent Vets staffing in the Ohio area?! I will share this experience with friends, love ones and Residents. Hopefully those people will do the same and tell a friend. By me sharing this experience to 2 other people they will share this with 4 others and that 4 hopefully tells 10 more people about how we lost 2 additional pups coming to Girard MetVet it truly was a waste of our pups life. Staffs energy shows how unhappy they are with their job at this MetVet location in Girard. My Fiancé and I were able to save the remainder of our pups on our own and by the power of prayer. This allowed us to relax we were able to gain confidence in ourselves and was able to think... We bought everything we needed to save the remainder of Candies pups! Amazon and Petsmart had the incubator, alternative milk, etc.... The power of prayer and the internet helps. I say use your money to buy what you need. We have an appointment with another vet in Austintown that has litter experience for a first visit for the mother and her pups. Like it should be, even if it's an emergency situation. Fees might be higher but should not be charge as individual pets. MetVet in Girard should create a price for exam fees for mother and litters and of course there will be additional cost if other things are done. MetVet in Girard staff needs to DO BETTER. read more

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I was the first one through the door and ended up waiting 3.5 hours to get seen. The initial triage girl told me the reason he was running a fever was because I had him wrapped in a blanket and that " I shouldn't do that"..even after I told her he had been running a consistent fever for 2 days. She was rude and unprofessional. The doctor herself was very kind and empathetic for the wait and I understand the importance of having to see more severe cases before my dog which is why I wasn't a Karen about waiting for almost 4 hours. The vet tech Will was very kind in explaining the price quote but I ended opting out of the $680 price for a blood panel and testing for parasites and worms ONLY because I told the doctor he was on and had been on prevention and has always been on prevention. I also knew there was something else wrong with my dog. My vet ( town and country) called me last minute and told me they had an opening the next day. My dog ended up with a pancreatitis diagnosis and that was determined through a blood panel, x-ray, a kitchen sink of helpful meds, and a 1.5 hour wait at my vet for under $600. It was my fault for thinking an urgent care vet would be as careful and understanding as a primary vet and I have learned my lesson. I recommend this place if your dog is actively dying but don't waste your time if you need more urgent but not dire care. read more

Worst care ever. I took my kitty in with a high fever they did testing and gave her medication. The vet should have told me how serious this was with such a high fever and that she needed to go somewhere to be monitored over night. I took her to another 24/7 vet hospital the next morning. She was worse and we ended up having to put her to sleep. Our hearts are broken. Terrible vet, terrible lack of information! Would not recommend and will never go back. $1300.00 later and we still lost our sweet girl. read more

December 19, 2024, I returned home from work with my 17 yr. old sweet cat Shirley in medical crisis. I rushed her to Girard's Urgent care requesting only meds to keep her calm throughout the night until I could see my Vet, Dr. Allen. They insisted that they can't prescribe Meds w/o a physical. So I agreed, although I told them an x-ray shows her spine has arthritis from her neck to her tail. she has been in Kidney failure for 5+ yrs. I explained that she in obvious pain & met 3+ concerns listed on their website. Jamie Paglia DVM insisted that she WOULD NOT provide medication because Shirley had an Electrolyte Imbalance, azotemia (elevated levels of nitrogenous waste products), weakness, disorientation & cognitive dysfunction. I'm telling all involved that she is in her final stage of kidney disease & I don't want to be in a position of her being in pain throughout the night & they are focused on keeping her electrolytes in check so she keeps eating & drinking SMH! They provided SQ fluids & B12 injection. But there was NO visual bubble of fluids provided in the neck area like the Tech told me not to be concerned about upon returning Shirley to me. I checked her on the spot before leaving. When I leave Dr. Allen's when she has received fluids, she carries a visual pocket of fluids. Non-the-less, 1 hour after returning home, Shirley was in excruciating pain, grabbing the carpet & pulling herself across the floor crying out! She lost control of her legs & would fall to the floor when attempting to walk. Urgent Care was now closed & I spent the last 12 hours of her life lying next to her trying to sooth her & keep her comfortable. It was my main concern upon arriving to Urgent Care & now I find myself watching my cat die in front of me in pain. By 4 AM, she was gasping for air, and couldn't move. SHIRLEY, a cat with the sweetest personality, kindest heart and my best friend who gave me 17 years of joy & love left this earth in the cruelest way possible. The person who promised to take care of her, let her die in excruciating pain, because Dr. Paglia refused to listen to her care giver. She was so dehydrated by 9am when I arrived at Dr Allen's office, they struggled to find a vein to help her cross over the rainbow bridge. It was absolutely awful! I wouldn't take any living creature to this place if my life depended on it. Laurie L Nightmare read more

They have provided my excellent emergency care on 3 separate occasions. The last was for euthanasia. They were very kind and gave me time to be with him before and after even though it was past closing time before I left. read more

My puppy (2 years old) had symptoms of stumbling, shaking, flinch at gentle pets, and drowsiness and I couldn't wait 2 hours for my normal vet to check her because I was worried sick. I take her to med vet just to be charged over $600 for a drug screen and bloodwork. Not sure if they even examined her properly and was told multiple times by Dr. Wolf that she probably ate marijuanna, but I don't do that and don't have any in my home. They didn't think it was anything else and when the nurse with way too much makeup on handed me my dog back she said "she'll be okay she's just high"...I flipped and told her that I don't have marijuanna in my house and she just shrugged and told me to have a good night with the most amount of sarcasm possible. 5 hours, $600 later and my dog is still not acting right and I'm scared to death! They don't care about anyone's animals! They just care about money. That place needs a few new staff members (not all were bad) pronto! read more

I would not recommend this place. I tried them 3 times and 3 times it was a wasted, useless visit. My pup gets muzzled occasionally at his regular vet. This vet would NOT see him for an exam unless he was sedated!!! First of all a muzzle works, 2nd he's 14, 3rd we sat in the parking lot for over 3 hours waiting to be told she wouldn't see him if she couldn't sedate him. USELESS! My sister had issues taking her pup there as well. NOT RECOMMENDED!!! read more

I had an emergency for my dogs ear first thing they tell u is 205 to walk in without even seeing the animal then u have to pay for meds and exam should be ashamed of themselves not for the animals they r strictly about money had to put my shitzu down for seizures I paid 700 was told I would get ashes after i paint all I got was a clip of her hair and paw print no ashes she said oh u didn't pick that plan that was 1500 I absolutely Hate them read more

One of thee worst emergency vets to go to! Do not waste your time here. Metropolitan Veterinary Hospital Akron has a much better manner of handling your loved fur baby, bed side manner, and quality care. This facility refuses go the extra mile for the sake of the animal. A easy wound cleaning was not an option, just a $50 bandage. If you can't financially afford this facility your waiting at their convenience to get discharged. read more

They take great care of my dogs. If you are ever in need of an emergency vet- they are the go to. They explain everything and give prices and treatment options before they treat. read more

Please, do not bring your fur baby here. The last thing they care about is your pet and only want your money. I made the mistake of bringing my cat here a month ago for surgery and she needed stitches. Over 3 hours and $500 later, I was told to come back in about 14 days for the suture removal, but I could take her to any vet to have them removed. When I went back, the staff was rude and told me it was going to be almost $300 additional to remove them. I declined and told them that was way too steep, and it was odd that this was never mentioned when we went over prices. I asked for my cat back and the tech and vet went to back to get her. I could hear hissing, screeching and yowling right before they walked back to the front with her in the carrier. They must have been a little rough with her from what I could hear. I went to different vet where she was quickly examined and I was told my cat had removed the sutures herself! There was nothing for them to do so I was only charged for the visit. They were also as shocked as I was that Medvet had been trying to charge me for a suture removal. Never will I ever step foot in Medvet again! read more

I took my cat Gracie into MedVet in Girard because she stopped eating and drinking water and I was alarmed. We recently moved to the area and did not yet have a vet for her or my other cat Asher. I have to admit I had some misgivings after reading the reviews here. My experience could not have been more different. The staff was prompt, courteous, knowledgeable, and most of all caring. Sadly there was not much to be done for an elderly cat with kidney failure. And a few days later the staff was just as wonderful when we determined the kindest thing we could do is end her suffering. We sat in a quiet room with Gracie and were able to take the precious time we needed to say goodbye as she drifted away in my arms. As hard as it was, the doctor and staff made it bearable with their kindness. They helped me with cremation arrangements and even sent a card to the house a few days later. MedVet will definitely be my choice of veterinarian for Asher and any other pets I may have in the future. read more

Twice this year I've had an after hour emergency. For some reason there isn't a 24 hour facility in Mercer County, OH. While it takes nearly an hour to get there, thank goodness it is. Everyone is very caring, professional and efficient. The outcomes were sad but the team here made it as good as it could be. Thank you. read more

I've been here multiple times, with multiple pets, for a variety of reasons. It's only ever gotten worse and worse. Yet, I'm stuck going here cause it's the only emergency vet in the Valley. Otherwise, we have to travel an hour to the Akron area. Which doesn't have many options either. I'm not about to complain about waiting. It's called triage. Just like a human ER, they have to see the most serious cases ahead of others. I *will* complain about having to wait over an hour to put my suffering dog to sleep once we found out what was wrong and we made the difficult decision to put her down. Because it was early in the pandemic, we couldn't even sit with her to comfort her. So, she sat alone, suffering and in pain, while they made us wait until someone else put their own dog down. As though we really needed *that* room. My epileptic dog had two seizures back to back, and was looking about ready to go into another one. We had used all of our emergency meds and took him in. Long story short, they said he seemed fine (he very much was not) and refused to give us any emergency meds cause "they don't dispense medication." Meds used that are meant to literally save his life. That's like telling someone they can't have an epipen. Spoiler: He had two more seizures that day and we had to drive him up to Akron to be seen. Unacceptable. Most recently, we brought in my cat when we woke up to find a golfball-size abscess on her cheek. The vet tech (?) that talked to me completely lied on the paperwork (don't give someone a copy of it all if you plan to do that), and said it had been there a couple days. Not even close. The vet wanted to lance it and allow it to drain, claiming that she had a bad tooth. We had to wait for bloodwork to come back to make sure it was safe to do. Zero communication on what was going on after they said "We'll keep you updated." Two weeks later we've taken her to our vet, who checked her teeth and scoffed that she wouldn't even clean my cat's teeth, that's how good they looked. Not a thing wrong. So, they clearly never checked them. The cherry on top? When they lanced her cheek, they didn't even bother to move her whiskers and HACKED THROUGH a large chunk of them. Those are major nerve endings! It also effects things like their balance and ability to navigate. The fact that this is our only choice to help our pets in an emergency should be criminal. read more

This is a great place. We are so lucky to have an ER vet so close. They saved my dogs ear. The whole ordeal took ten hours but I was able to go home and wait. It was less expensive than I had anticipated. They gave me an estimate and the actual cost was the low end of the estimate. My dogs ear is completely healed. Thank you MedVet. read more

Great service!!! New to the area and my daughters cat gets an eye infection. The team was amazing and very helpful. I will definitely take my animals here for any emergencies service that comes up!! read more

My kitty needed to have an abscess tended. I couldn't get into my regular vet for weeks. Medvet was able to see my kitty same day and fixed him up. It was not as expensive as I expected. The visit was $137. It was extra for the meds and wound care but a fair price. I highly recommend and would return with my pets as needed. Everyone I talked to was very helpful and very kind. read more

This is now under ownership of Medvet and the service was amazing! Rebecca and Kristin as well as the doctor on duty we're all amazing to us -- and our sweet ten month old boxer who had hurt her leg jumping. We were so worried and upset and they helped calm our nerves and took care of Luna perfectly. I cannot tell you how great they were. After previous poor service years ago I am so glad to see this huge change! We had gone in around 2am and they got Luna right back and checked out. They went over a treatment plan with us and explained exactly what they were doing. There were no unexpected fees or additions to the cost. Also they kept us posted on Luna and how she was doing and we could tell by her demeanor when she came back to us she had been well taken care of and liked her care givers! I am confident if you need after hours care for your pet you will get very good treatment here! read more

First off, I think it's completely ridiculous that people are rating this place 1 star because they "charge more" as the night goes on. Obviously you have to pay staff what they're worth, and I'm pretty sure no one wants to work in the middle of the night (dealing with emergencies, no less) for a low, or even normal, wage. You get what you pay for, just like any industry. It's not like there are a ton of emergency vets around, and when you need one, you need one. I'll pay whatever it takes to keep my fur family alive and well! And, truthfully, I didn't think it was ridiculously priced at all. It costs more for ME to go to the emergency room, and I have insurance! I liked the vet here better than I like my regular vet (I think her name started with an "L" -- I'm terrible with names). She was very warm and welcoming and concerned about my cat. Everything was explained well, and they confirmed what I wanted done and what I did not. My fur beast is now doing just fine, no thanks to his regular vet! The staff was incredibly friendly and helpful. They called a few days later to check on my cat, and they even went to the trouble of mailing me the invoice from my regular vet -- I left it there, oops! There were several serious emergencies while my husband and I were in the waiting room, and from what I could tell, I thought they were handled extremely well. People can be mad about the cost of this place, but if your pet is in trouble and you're not pinching every last penny like the other reviewers, then go no farther. You're in good hands here. read more

Yesterday we had to take our German Shepherd to the Medvet Mahoning Valley. She is ball obsessed and was running and chasing her ball. She suddenly started limping and it didn't improve. We made the decision to take her to an Emergency Vet. She is extremely fear reactive about going to the vet. She has to be medicated and muzzled. My husband made SURE they were aware. We were taken into a room by a female vet who was more interested about putting a cone on her as our dog gets more reactive. She opened the door to the main room and their male vet was standing there looking to see what was going on as the FEMALE vet rolled her eyes. Finally the male vet Brad Whitis came into the room and took over. Granted she wasn't any calmer but he took control of the situation and got done what needed to be done. He examined her the best he could. He interacted with us and told us what he was going to do and how to control her. I can't say enough good things about Dr. Brad Whitis. Thank you for your professionalism and not making us feel horrible because she is reactive. As for the female vet (the extremely tan one) I can't say much. If you don't like working with difficult animals I think you are in the wrong profession. MedVet Mahoning Valley you better hang on to Dr. Whitish he is an asset to your practice. Thank you Dr. Brad Whitis !!! read more

trash. just go to Akron. we took my lab mix there and they were empathetic, got him taken care of, and did it as fast as they could. took my mutt to Girard. poor baby needed an xray and some medicine. they took him from us, no communication at all for 2 and a half hours. once called back was told they hadn't done anything and would need to sedate him for an X-ray (aka take several more hours). my poor baby was alone and in pain for what? nothing. how does an "emergency vet clinic" simply do nothing for several hours and not even communicate with the owners? does not seem very urgent. the well being and comfort of my dog wasnt a priority. If they were gonna stick him in a room and let him shake in pain and not do anything, I would've stayed at home and took him to his actual vet in the morning. At least he would've had food, water, comfort, and people to love on him while he was in pain. Absolutely insane. Money lost, dog upset, and nothing but atrocious story to tell my friends came out if it. They won't be bringing their animals either. Just go to Akron read more

Terrible Staff, Doctor was even nervous to talk to us. We took my dog there on Sunday, after hours, it was 8pm. The dog was screaming and had blood shot eyes and a blue belly, Told me she cracked a disc. HOW DO YOU KNOW THAT WITHOUT AN X RAY, well we can do an XRay for 800.00, and then if we need to do surgery he says its between 5000 and 8000 dollars. ARE YOU KIDDING ME. then they kept rushing us, well what do you want to do are you going to do the surgery or put her to sleep. Plus, when we came in the door the two girls that were there, asked us to fill out forms, and said they had to ask someone if we could GO SIT IN THE WAITING ROOM , really. I would NOT RECOMMEND THIS PLACE TO ANYONE. They acted like we were bothering them on a night that they wanted to hang out and goof off. read more

I am surprised that this place remains open. I went there Monday night and had to call in from the parking lot. I had a shih tzu that was pregnant. I felt she was having problems and needed to be seen. When they answered I was told they could not help me. I asked why, money was not a problem. They said your dog is full term and there is nothing we can do. I asked to please at least do an X-ray and just to look at my dog, they refused to do anything. I couldn't even bring my dog in. I took my dog to my vet at 9 am the next morning and she had a c section. My dog had 6 puppies, they all died. at my vets they gave her mouth to mouth and brought the puppy back. My momma dog was in shock and on a breathing machine for 2 hours. momma and her 1 living pup are doing better but because they refused to see my dog I lost t puppies. I will review this place with 0 stars any and everywhere read more

Our own vet was closed for the weekend and our 6 year-old cat was suddenly lethargic, had a fever, wouldn't eat or drink, and was withdrawn and reclusive. We took her in as soon as the clinic opened on a Saturday. There were two obviously more critical patients ahead of us but even so, the wait time was very reasonable in both the waiting room and exam room. The facility itself is very nice - modern, comfortable, and very clean. The office staff was friendly and efficient, the vet tech was pleasant, attentive and thorough, as was the vet himself. They performed a thorough examination and surmised that the cause of her condition was likely an upper-respiratory infection courtesy of a newly-adopted cat in our house. The vet explained that we could either treat the symptoms based upon his diagnosis or have blood work done to look for a more specific cause. He never pushed for extra tests to pad the bill and felt confident enough about his diagnosis that we didn't feel guilty about simply treating the symptoms with an antibiotic injection (which in itself was a great idea considering how difficult it is to administer pills to a cat at home). They sent the paperwork from the visit to my vet's office, the bill was far more reasonable that I would have expected (no more than I would have paid my regular vet), and best of all, our kitty was feeling better the same night and was back to her usual energetic and affectionate self the next day. We are very grateful on all counts and have no problem giving these folks the highest recommendation. read more

We are fairly new to the area and Cragos vet information was given to us. We called Cragos and they gave us the after hours vet information. So, I called the very 1st one which is "MedVet in Girard." We live about 10 minutes away but it still seemed like a long drive during an emergency. We brought our 10 lb. Fur baby in after getting in a fight with our bigger dog. The big dog bit the little dog so he had some injuries to his neck and left eye. Once we got there, they took our fur baby in while we filled out the information form. Then we were met by Dr. Beauchant (sp) and talked to us about what he can do to save the left eye & if we wanted to leave our dog overnight. We agreed to everything because this is my 8 year daughters fur baby and we love him so much. Then another person came in to talk to us about the list of things to charge us and what they will do which is about $854 was what we agreed to pay, and with the possibility of additional $100-300 more. After the procedures, the vet called to let us know our fur baby is alright. Then they called back again 1.5 hours later to tell us that they found puncture wounds all around his neck and mouth so they had to clean and help drain the wounds. They dont close them up so they just wrapped his neck with bandages. So I guess that's what caused the extra $470 but we were not aware of these exctra charges until we picked up our fur baby the next morning. I was a little ticked off....but they did help our fur baby. That's why I gave 4 stars instead of 5. New to Austintown Ohio Family read more

Very caring staff took care of my dog very well, remember it is an emergency hospital it's not cheap but they take exceptional care of your pets and take the time to explain everything to you. read more

Be prepared to spend money just to have your pet looked at and nothing else. They wont tell you whats wrong but will recommend treatment they dont need or misdiagnose. I felt talked down upon by the vets and couldn't even be with my pet. They kept me in a separate room and I couldn't see him until I paid! I love my pet, my pet is family, but i'm not a money tree. This is not a reasonable place for lower income, single pet parent people! read more

Worst vet experience ever. Vet was rude and had no empathy and was no help unless I forked over at least 800 for diagnostics. I will drive farther next time, never again:( My pet is fine now btw no thanks to them read more

My best friend had a sick cat. She called this clinic, and they told her she would need $400 for the cat to be seen. I told her I would help her out with some of it. I could donate a $150. The clinic took my credit card information. My friend never came up with the rest of the $400 so I shouldn't have charged me. But they did, even thought they didn't have the full $400. I asked them why they charged me and they said it was for an examination. I asked what the results were, and they told me all they did was take the cat's temperature. I have demanded my money back..and contacted my credit card. Still waiting. Her poor cat passed away that night. If they would have only run some tests on him he might still be alive. read more

Sadie in to have a large wound of neck treated. Was first dog there, taken in around 6pm and not back to us until 10pm. Doctor informed us of needing to clean up wound and dressing it. Several dogs came and went in the meantime and our car and another were the only two left in parking lot. Now tell me how it can take 4 hours to do this treatment to a 4lb Yorkie? The wait is way to long and they ask if we can pay several hours before 10pm. Was not happy with doctor when he said she had a flea collar on, was not a flea collar on this dog. He stated that they did not work and we need a liquid med for on her. We have 4 dogs and have used them for 4 years and never had ticks or fleas. read more

We would like to thank all the staff and Dr. Milligan for all the hard work they did for our dog Addie. If anything happens we will definitely come back for your help! We will definitely recommend this place for any after hours emergencies for your beloved dog or cat! read more

While out of town on a camping trip, one of our pups ingested a fishhook. We were referred to After Hours Animal Emergency Clinic and whisked her away. The x rays confirmed that the hook was in her stomach. We were told that we had a couple of options, the most preferred being an endoscopy. They vet was up front about that being the best option, but that they didn't have the machinery there to do one. He recommended a couple of clinics that could meet that need within a reasonable distance. He also tied the remaining line so she wouldn't swallow it any further. Long story short, we were able to get her into another hospital in time to complete the endoscopy. The vet said that tying that line may well have been the difference between a relatively non-invasive procedure vs weeks of recovery for an old girl. Thank you so much for helping to save our pup a lot of needless pain! read more

Took my dog there because my normal vet wouldn't look in her mouth (she's a boxer and has been dealing with mouth issues for months) the doc there opened her mouth right up and was shocked to find infected teeth!!! I was so upset because my normal vet had seen her over 5 times for this issue and they did was give me a weak antibotic. I felt horrible. But thank goodness we took her to this place they are so nice and it wasn't expensive and they followed up!!!!! read more

My nightmare experience with Medvet Girard began Labor day 8/28/2017. My baby girl Tiki (Pomeranian) had fallen ill during the day. I arrived at 9:30 pm, filled out the proper paperwork and they never accessed her or consulted with me until 1:00am. I held her in my arms the 3 1/2 hrs that I waited. I went up to the window several times asking if someone could see her. They kept telling me I was next. In the meantime blood was pouring out of her bottom end. I believe she went into shock in my arms, her torso was spasming, she was lethargic. Around 1 am they took her vitals and her temp was low. They took her back to do x-rays and blood work and not 15 minutes later they said she had collapsed and died. The most difficult thing for me is the idea that she possibly suffered unnecessarily in pain for 31/2 hrs waiting to be accessed. I want to know if this is their normal procedure when someone brings a pet. Please do NOT take your pet to this facility. read more

Literally just a sick joke. I pulled up only an hour after it opened, people were there but there was still so many empty spots so of course im thinking I can be seen right ? Well no. They have a "maximum capacity" Whatever the hell that means. So the lady on the phone tells me to go to a different Medvet, which is TWO HOURS AWAY. It was already a struggle getting my sick cat to this one. So I called the other Medvet to make sure they aren't at "maximum capacity" & they tell me that yes I can be seen but its a EIGHT TO TEN HOUR wait. They want me to drive 2 hours, to wait 8-10 hours. Which is adorable because the automated message that comes on before they even get on the phone with you, tells you that "we turn no pet away". Like I said, just a sick joke. Then the lady has the audacity to say "oh well it sounds like he's stable enough" Yeah ?? I hope someone says that to you when you've been throwing up & having diarrhea for 3 days, I hope someone just leaves you there & says "ohp well you seem stable enough". I moved here from Texas around the time covid hit so I haven't been able to get a state ID to be able to have pet insurance here so its frustrating when I call any local vet & they tell me they don't take emergency visits UNLESS they have seen my pet before ??? Then for this place to turn me away when there were multiple empty parking spots. I genuinely don't even know how y'all got a 4.0 rating to begin with. From the other bad reviews, maybe consider using some of that money you pump out of people to build some more rooms so you won't have to disrespect people's situations. Have a great day. read more

By far the worst experience I have ever had at a vet. We brought our terminally ill dog in when she took a turn for comfort care medications so that she could peacefully pass in the comfort of her own home surrounded by family. They take her in 30 minutes later a vet tech comes out telling me that they want to put IVs in her and run tests costing over 500$. WE HAD ALREADY TOLD THEM HER HISTORY AND THAT THERE WAS NOTHING LEFT TO DO. We declined then the vet calls informing us that she was dying we were asked to discuss options provided then call them back. We decided to let her pass peacefully at home with comfort meds. We spent numerous frustrating phone calls back and forth with numerous horribly rude vet techs who knew nothing and quoted us different prices for comfort meds then come to find out the only med they could offer for comfort care was over 300$ and that they would only give us one dose! They said if she is still alive by 6pm the next day that we could come up for a refill! We live almost an hour away and even with us telling them that they still refused to provide us with more than one dose!! I agreed just to be done with them and to take our pet home! then we spent the next 2 hours waiting for them to bring our dog dying dog out! Valuable time was wasted on this incompetent inconsiderate horrible excuse for a vet. read more