i would like to first say i have taken my other dogs in past their and had great experience, unfortunately this one was totally not a good experience and the aftermath was even worse. i had scheduled my 2 dogs for wellness check and shots and nail clipping. They had told me i had to make a 25.00 deposit to hold it, no problem did that. got to t he appointment at 240pm on 1-24 weds, appt was at 315, fill paper work signed and has list of what you are their for and the prices, checked what needed done all are separate, and affordable, we were called back and i told my little one was little snippy, weight them, went exam room, took larger dog on table vet check him, nose, mouth, heart and a exam, in the meantime vet tech gave them bortella by mouth (never was given a choice, since nasal land by mouth), so vet ask few questions about indy one on table and then walk out room, and vet tech asked me to put little one on table gave him bortella by mouth (again not given choice but understandable since told little snippy, gave in mouth) anway she ask me to hold him and she proceded with nail clips he was very good, anyway the vet never checked him or came back and temp never given on my little one, so basically i feel he was never given wellness check, so bill came asked why bortella was 25, instread of 15 as stated on their sheet, she stated it was dr indiscretion, but i was never given a choice or told why it was done in mouth, till after fact, i understand little one was snippy again, but larger dog not at all i challenged it right then and their, and they sent jessie (office manager or in charge not sure which) and she gave me alot of bull regarding this and even vet tech admitted she should have asked i still was told we can credit you for 15, dollars and that was they're answer and was very upset, and basically brushed off, so next day i called land that is when i realized wait my little one never checked and called and spoke to jessie regarding this again, and she would not let me talk was very rude and basically told me i was never to bring my animals again or call their and asked can you let me talk she basically was screaming and yelling at me, very unproffesional and belligirent, anyway i called back after she hung up on me, and asked speak to her superior, and gentleman called me back and i told him what occured and why i called back and why i was not letting this go, he told me i see you have credit for 15 and i said yes, but according to your co-worker i was never allowed to bring my animal and call and never as she stated set foot in the facility ever again. he stated she really said that i said yes sir, and i stated do you not believe me or think i am lying he went off, again more verbal abuse, in the end he stated we feel you should be reimbursed for little man treatment or non treatment, and i will get back to you, instead get message from jessie to call her back, i was really hesitant to call back for i did not want to be ver ballly abused again, and also repeating my self regarding my animals, and same thing was written about both dogs in medical exam word for word, they are to diffrent dogs and one was never seen, so i asked how justify this, and she gave me an unorthodox statement, anyway, she stated we will do things diffrently, and be more aware, but i basiclaly said but nothing for me, not even stating bring little one in to be rexam, just stating vet said he did take dog temp, and exam him, but just did not note it, i know she called dback to not get fired or rebremended, i hope they learned something from this incident , but for me it was a horrible experience and stated i will never go back, and will tell people as i am think twice before you step foot in t hat facility, maybe at one time it as who they say, but if these two people were this way to me as a dog owner, god knows how they treat animal that does something they don't like so think before make an appointment and if you go their hoping save money, as i did and also because i thought they were good people, i would watch ask questions and check bill before you pay and the most important thing watch for your dogs reaction, we are their voices and i let them down, angels for animals let me down, and the people i dealt with let everyone down. so please take seriously, and i hope noone has to go thru what i did for the love of my animal.
sincerly,
linda miconi very proud to give my name for injustice that was served on my babies read more