Absolutely disgusting experience. The man in red(see image) didn't just refuse basic customer…read moreservice--he physically harassed my sister-in-law and me. He shoved us, knocked the sodas we had just paid for out of our hands, and even put his hands on my SIL to the point where I had to physically push him off her to stop the assault. This was not just rude--it was threatening, violent, and completely unacceptable. As if that wasn't enough, he later had the nerve to say he was calling the police, and then fraudulently charged our cards $63 for a soda. Yes, sixty-three dollars. This is hands down the most unprofessional, unsafe, and hostile "business" I have ever stepped foot in. For a place to openly assault paying customers, disrespect women, and then commit credit card fraud--it's beyond unbelievable. Stay far, far away from this place.

My friends dragged me here really late, and I ended up trying hookah for the first time in years!…read more What I loved: Their business model is genius and they really clean up between 2-4am. $10 covers to get in, but it seemed like a lot of people were just there to a) sober up or b) hang out because it's the only place left that's allowed to be open. There was really loud music outside, and people were still dancing at like 2:30 in the morning. What I liked: They had a TON of hookah flavors. Dozens if not a hundred varieties, between a few different brands. I also like their food truck outside, which makes great fries and a decent falafel! Things that need work: I assumed service would be proactive about making sure you order something, but they really don't seem to care if you get anything or not once you pay the cover. You will have to hunt down an employee to even get an initial drink order, but once you have their attention they are prompt. I'm not really a tobacco person anymore, but I still appreciated my time here. I don't know if I'll smoke again, but I'll at least be back for the food truck!

Their service is great! If you are in town for hookah/coffee spot, this is where to go! Friendly…read morestaff and good hookah

Coffee just how you order it. Friendly service. Seating on the sidewalk. Went daily while in town.read more

bruce is great he can help you find the pet that fits you hes been in business many years and…read morehelped me out of a situation

Havana is a community smoke shop. They've only been open a few months but the employees always seem…read moreto know who's who.There are deals every day- Wednesday's they even have a wheel you can spin to win prizes! They have a great variety of things, you can find something no matter what you smoke and if they don't have it they're always willing to check to see if the warehouse has it. The convenience of having a clean, organized, friendly 24/7 smoke shop walking distance from the dispensary makes it worth going to havana no matter what, but they also have some of the lowest prices I've seen in town and especially on grant. The employees are also knowledgeable and can work with you to give you great recommendations for any product. I highly recommend coming here, especially for new smokers- ask the staff questions!! They want you to feel comfortable with the products and have fun!

I have nothing but great things to say about this business. For one, Sierra Vista is a small town…read moreand it isn't much to do for leisure; Chill Factor Hookah Lounge is definitely doing a service for those who like to get out without having to travel all the way to Tucson. The Hookah: They have several flavors to choose from to include house made mixes. I used to smoke hookah almost daily and would visit lounges from city to city and I must say that I am very impressed with this experience. Normally, when I take a break from hookah, my first time doing it again is too harsh and I end up stopping. I'd been eyeing the lounge for a while but wasn't sure if I'd have that same harsh experience so I held off. My birthday being the next day, and needing to kill time before celebrating; I decided to give it a try and I must say the first hit was super smooth. If you like to try different flavors, they are sure to have something to suit your tastes. Happy Hour: On Wednesdays and Thursdays, they have happy hour where you can get discounted drinks (I drank Coronas and they were about $1 and some change each. They also do Karaoke on Thursdays as well as a poetry night. Me being up in age, these nights suit me fine, especially if you want to just chill and vibe without much sensory. I haven't been on the weekend yet, but I've been told those are the more lively nights. Definitely check it out on any night; you won't be disappointed! Pricing: Again, I've only been on a Wednesday night but for $20 or so you can have premium hookah and a beer and have a good night. These are really great prices for hookah so definitely don't miss out on the Happy Hour nights if you can't make the weekend or other nights. It's a cool after work unwind spot for sure. Hospitality: Customer service was stellar. You feel like you are at home walking in. The owner is very attentive and will ensure you are satisfied with your experience. (The staff even took a birthday shot with me)! As as "former party girl" who doesn't do much of anything these days; nor have I smoked hookah in quite some time; I realized that I am a lightweight now. The staff made sure I was safe and comfortable and said I could stay as long as I needed to recuperate! This shows their integrity, professionalism, and that they truly care about their patrons and for that, this will be my "spot" (AND I will bring others to join me in the near future). Atmosphere: I vibed to the music all night. Seating was comfortable, the space was clean and the lighting wasn't too bright. They have T.V.'s playing on each side of the venue and V.I.P. seating that can be reserved. I'll be back for sure.

From the owner: Premium Hookah and Cigar Experience with Full Bar. Mature atmosphere.read more

i will only come here when jamie is working!! the only person that makes you feel like your right…read moreat home