Well done. Although the address needs to be updated I went to the listed address and had to call…read moreand get redirected

I am an avid Enterprise Rental Customer for years and I am appalled at how their responses and…read morecommunication has changed. It used to be you felt they were the best rental company it appears that they have now come in line with just being average. I made a reservation for a truck due to having to move some items rental was confirmed. They did call early that morning and advised they didn't have truck but would call around different locations and get one for me,I called back assured they was working on it.i called their customer service was advised different policies for each location as to if your rental would be available per your reservation. Ask to have district manager reach out day and half out no return call or follow up. So if you have important business and need a specific vehicle from Enterprise you may want to have a back up plan.

My husband R Harris rented a car from this location on August 7. The manager Teddy was pleasant…read moreand professional and courteous. We didn't realize this location was so close to our home. Because of the great customer service we received from Teddy, the manager we will use this location from now on for car rental rather than going to BWI

Booked a rental for a week.. fair pricing…read more We entered the facility no one was at the desk, no bell or anything. We waited about 5-7mins then walked to the back and a gentleman said give him a minute. Another 5 mins pass.. he comes out and checks us in. The rental was dirty and only had a half a tank of gas in it.

I have used different rental companies with my work and personally, all I can say is that the guys…read moreat Rental Works Pasadena are by far the best and customers friendly. I will definitely use them again.

From the owner: We are a small locally owned business that rents the right tools and equipment to get the job done…read more We are excited to work for our customers in order to get them the right equipment, with a large focus on customer service and proper equipment.

Rented from this location for my family of 7 Disney Trip to Orlando. The PREMIUM SVU that I rented…read morewas RAGGEDY! Left while it was raining- windshield wipers wouldn't work, bald tires, the car shook when you went over the 70, and the head lights blinked on and off while driving. First time I called enterprise customer service, I was told that I could easily switch the car at the Orlando airport- after multiple trips- they didn't have any thing available in the size I needed. It was not easy! Ultimately- left the car in Orlando and had to rent from Avis to get my family back to Maryland. Customer service at the airport was awful. I called the manager at this location to tell him to the issues and he offered a free upgrade on my next rental (as if I would ever return). This was a nightmare, DO NOT rent from Enterprise!!

The branch manager Malique is a joke, He has no professional…read moreexperience whatsoever, the way he conducts himself is atrocious! Please stay away from this branch, the staff has no idea what's happening , They promise a rental and when you agree to it Mr wasted Malique comes in and acts like he owns the place and can do anything he pleases , He wasted my 40 minutes in a second, I was about to get the car I wanted and he shuts me down saying they don't have it available where I can see it sitting already and Austin had already promised that car! Mr Unqualified Malique then says rudely " do you want other cars or not ?" To which I explained that I have already selected the car that I want which is promised already by Austin Then he says " you can leave the store " To that I was like wow Is that how you handle business And he goes " yes , you can leave the store " Please explain since when in service industry this has become a norm to handle clients I want to get an answer from the corporate department now Please do not use this location else Mr pathetic Malique would disrespect you , humiliate you and most of all Waste your precious time !!!!!!!!!

Horrible! Do not go here! The manager Alex, lacks morals and integrity and it shows in the…read moreemployees and way the business is run. They rented a car to an individual who did not have insurance coverage. The individual hit my car. When I informed the shop that means liability falls on them, they denied and declined. It appears no one has insurance here. The cost of repairs fell on me. Karma is a b****. Blessings upon your journey finding morals and care about doing what is right, not what is easy.

If i can give a 0 star i would been talking to them for a week or 2 about coming to buy a car and…read morethey said okay see me then been on the phone multiple times with them called and said i can come today and they said okay perfect they will stay open later since im 2 hours away right before i was about to come they said hey someone just put a down deposit on the car. I literally just got off the phone with him saying i was about to be on my way you can't be serious terrible customer service I wouldn't recommend this place to anyone the guy name ron told me "dont be upset buddy" HOW WOULDNT I BE MAD when yall just told me someone made a deposit on a car i was coming 2+ hours to get

The clerk will ask you to return gas on 100% when the sign clearly says return at the level you…read morereceived it, industry standard! Just blatantly stealing money from the people who work the hardest and need every dollar! Stay away from these loan sharks and crooks. The lyft section has high up desk so renters feel belittled and submissive, while the retail side has desks at the same level as the customers. The indian looking dude has the worst attitude and is the one who tried to steal renter gas money, just to overcharge the next person $8/gallon for missing gas that they STOLE.

Probably one of the worst interactions I've ever had with a rental company. I rent vehicles dozens…read moreof times a year. I made a reservation and when I showed up... no vehicles available. That was annoying enough, but I understand sometimes these things happen. What really got me was the guy working behind the desk. Incredibly rude and just lacking anything which would resemble social intelligence. Will never rent from this hertz or any other because of this experience. Budget/Avis and enterprise way more reliable... way more customer friendly.

I have been going here since I moved to the area @ 15 years ago. They have taken care of all of my…read morecars with great care and professionalism. Ryan and Andrew have always been very nice, honest, to the point and will always tell me if I need something or if I don't need something. Always fair pricing and cheaper than the dealer of course! I love these guys like family!

Superb value and expert troubleshooting! The team will definitely figure out the most elusive…read moresymptoms and recommend the right fix the first time. We recently moved to the area 2 years ago and were drawn here based on their local award winning "best of Pasadena" service reputation. That award is well deserved and we always bring our cars here for service of all kinds. I am a systems engineer by training and these guys "speak my language"! We have two VWs that are 10 years old and thanks to the Chesapeake Car Care team we expect another 10 years from these cars minimum! I have detected a pattern on the handful of one-star ratings here that are artificially driving down their Yelp score--someone with a beef (I am guessing a competitor who is unhappy they keep winning the Best of Pasadena award) asked a few of their friends to post a bunch of hyperbolic 1-star reviews--I notice that for each of these likely fake reviews the person has only ever submitted ONE review to Yelp ever--one guy even claims they forgot to put his oil filter on and it ruined his car--total nonsense. Bottom Line: These guys are awesome!