A good man is hard to find, right ladies? A good vein can be hard to find too. But not for…read moreConstance, who sits at the front desk here. So I was thrilled when she offered to help out and give me my antibody test on two separate occasions when they were very busy. The first visit, two employees drew blood but unfortunately it wasn't from a vein! Constance gets it right the first time. She has years of experience as a Phlebotomist - yet they have her sitting behind a desk. This is why I'm only giving them 3 stars.

Went in for a covid test and strep throat test back in 2020. They said it had to be either or. That…read moreI had to schedule separate visits for each. Do not come here.

Had a great experience here. The facility is very clean & spacious…read more Had a terrible fall, came in right away. Staff at the front desk helped get me checked in asap. Waited a bit, only because there might've been just a few doctors that night. Dr Laura was exceptional! Very kind & gentle with my situation. Listened! & answered all my questions & concerns, didn't rush me at all. She wrapped my foot up with such care! I really appreciate her & what she was able to do! They provide a wheelchair to help you into the room to see the dr & X-ray room. The gentleman who took me around was so kind! Despite my injury I really was very glad i came into this urgent care to help give me answers on what I should do next! After checking out I got a list of the drs I could see next that accept my insurance, Very helpful!

I rammed my finger and my hand began to swell. Before coming to this urgent care, I checked their…read morewebsite to make sure they do x-rays and their website stated they did. Once in a room, I'm told they don't have their x-ray person there today and want to send me several miles away to a place that does x-rays after my visit here. Extremely inconvenient and false advertisement on their website.

I came here because united health care told met this place accepts my insurance, this is no longer…read morean urgent care it's just an empty building.

Regrettably, my recent experience at the urgent care facility was subpar. The service provided did…read morenot meet professional standards, and the quality of care was notably lacking. Additionally, there was a consistent issue with the facility opening later than its scheduled hours, which is concerning for those seeking prompt medical attention. I would recommend seeking alternative options for more reliable and professional healthcare services. Facilities open at 8am & they open at 8:10 am

Horrible service I went to check on my eyes because I got an allergic reaction on my skin under my…read moreeyes the doctor said she was not a dermatologist and gave me eye drops for a skin irritation

I was seen quickly after checking in. This was my first time there and I was a walk in. The girls…read morein the front and especially the young lady who conducted the EKG were so sweet. I was having chest pains and anxiety attacks. They were extremely helpful and didn't give me any trouble. The doctor gave me tips to control the anxiety attacks. Im really glad I ignored the reviews as this location is around the corner from my church and made it convenient to stop by before service. Thank you girls!

This is the first time in my life ever saying this. " The Best hospital stay in my life ". To the…read morehospital staff on the i.c.u. and my nurse Ada , and the many more beautiful people who had a hand in taking excellent care of me. Thank you is not a strong enough word . The sea of humanity i felted will live with me forever. To all who shared their stories of their lives. Thank you all. To Dr . GOLDSTEIN and his beautiful staff ,God BLESS YOU ALL. TO ALL OF YOU AT MONTEFIORE KEEP ON BEING A BEACON OF HUMANITY. YOURS Truly , Richie the "Pug" PUGLIA

As someone who works extensively with the vulnerable, it is cause for concern if Tina Santana is…read moreemployed in any capacity where she works closely with and/or independently with any individual who may or may not be able to care for, or speak up for themself. Her ability to put on a facade that masquerades as kindness and relatability is quickly shattered when she is faced with a situation that she is unable to manipulate to her satisfaction. She consistently shows poor impulse control and lacks the maturity and patience needed to deal with any child or adult in a vulnerable position. She would be a disservice to not only the person she works with, but the organization who chooses to employ her. Anyone should think long and hard about whether any association with her is worth their business.

I went for some tests that I needed and the check-in process was fast and efficient, and I was…read morecalled in for my scheduled appointment right on time. Although my primary care physician is the amazing Dr. Leticia Gonzalez, I was recently assisted by Dr. Pinzon, who was thorough and attentive to my needs. The staff at the office were all very kind and professional. The person who withdrew my blood was especially skilled, as I barely felt a thing--it was quick and painless. Overall, it was an in-and-out visit that left me impressed with the level of care and service provided by the medical team.

The blond old receptionist seriously is developmentally delayed . Not only is she rude and…read morecondescending ---but she is incompetent , barely speaks English , doesn't listen and doesn't understand anything that you say . Never again ....just seriously stupid

I took several hyperbaric oxygen therapies in this hospital. All the staff of that department is…read moreexcellent. Good treatment, care, kindness and very trained.

We was hoping for some answers with my husband. He was schedule to take a MRI to find out what is…read moregoing on with his back and shoulders locking up. His neck be tightening up also. Now, that no MRI was done no need for him to stay in the hospital. The quality of care was ok for me but I wasn't the one laying in the bed. He said the quality was horrible. They only gave him 2 Tylenol since he been in here and the medicine for him to take and relax was a half of pill which didnt work at all. Now, that no MRI was done he's being discharged today. No information was given about the CT SCAN. CT SCAN update brain is ok didnt see nothing

Nice welcoming and helpful reception. Dr. Cherian was helpful and thorough - she has a nice and…read moreeasy way about her. The Rx was called in and handled efficiently. I will use them going forward for primary care since this went so well.

The type of care in the past was scary. To be honest, I have not been here since COVID. The place…read morewas packed with people on top,of each other, and my result was lost. The state finally found it. My problem now was I had an issue with my ears, I arrived at 7:30 pm and they were closed. Closing time was 8pm. My friends talked me into going there because it was close. Ha. Thank goodness I was not bleeding or had a sprain.

I registered online and booked an appointment to come into this Urgent Care. While booking an…read moreappointment it asks for reasons for your visit today. I have to many cold symptoms I have concerns about and seeking further assistance because I am also pregnant with these symptoms. After booking, In the appointment details it provides location's contact number and also notifying someone may reach out to you from the clinic to confirm your appointment. I scheduled at 9am for a 1pm. I get a call at Noon from a receptionist asking me if I can go to another clinic across The Bronx. Umm.... what for !? I live one block away from this one. She proceeded to tell me I may not be seen because I'm pregnant. What !? I asked what does that have to do with me being checked for my cold symptoms!? She could not explain or give enough reason. We disconnected and I walked over ahead than my scheduled time. When I arrived they told me the same thing, no provider can see you here because your pregnant. Something about licensing issues is last they provided. When I looked in the back I seen a female Doctor and she had an attitude and just shaking her head. I don't think it has anything to do with they "can not" it seemed like she just didn't want to be that bothered or check someone that closely because they are also pregnant. This place is a joke. Would of been my first time here too. Glad this place exposed themselves early !

From the owner: Metro UrgiCare offers urgent care to Norwood, East Tremont, Morris Heights, Parkchester in Bronx,…read moreNY and Brooklyn, NY residents. The doctors at Metro UrgiCare offer treatment for Allergic Reactions, Asthma, Bronchitis, Common Cold, Congestion, Cough, Cuts, Ear Infection, Fever, Flu, Insect Bites, Nose Bleeds, Occupational Medicine, Open Wounds, Physicals, Skin Rashes, Stomach Ache, Strep Throat, Urinary Tract Infection, Vomiting, and much more. When a medical need isn't life threatening but it simply can't wait, Metro UrgiCare is there. Metro UrgiCare is proud to provide prompt, attentive, and highly personalized urgent medical care to patients all over the New York metro area. The Metro UrgiCare team is firmly committed to a truly patient-centric care model. Every visitor who arrives at Metro UrgiCare will get the attention that they need and deserve -- no appointment needed. Most insurance plans are accepted, and care is available from Monday - Friday from 9 a.m. to 9 p.m. and Saturday to Sunday from 9 a.m. - 5 p.m. Feel free to call anytime to speak with one of the team members, or simply head into the facility with urgent care needs anytime.

I had a procedure at Allen and every single person, from reception to gastroenterologist went…read moreabove and beyond to make this as comfortable as possible!

My 90-year-old mother was hospitalized following an acute respiratory event, and as you can…read moreimagine, this has been an extremely stressful and concerning time for our family. Throughout her hospitalization, the majority of the nursing staff were compassionate, attentive, professional, and genuinely caring. I want to make a point of acknowledging that. Their kindness and professionalism were greatly appreciated, particularly under the circumstances. Unfortunately, my experience with the charge nurse was very different. I approached him simply to ask a brief question. Rather than responding in a courteous manner or indicating that he would be with me shortly, he told me, in what I found to be a dismissive and disrespectful tone, and in front of the nursing staff, that I needed to wait until he had finished updating an incoming nurse for her shift. I completely understand that a charge nurse has important responsibilities during a shift change and that giving report to an incoming nurse requires his attention. My concern was not that he needed to finish his report. My concern was the manner in which he communicated that to me. I was extremely embarrassed and uncomfortable being spoken to in that manner in front of the nursing staff. More importantly, I found the interaction particularly disappointing because this individual is now in a leadership position. A person serving as a charge nurse is not only responsible for clinical and operational matters; he is also representing the hospital's leadership and its culture to patients and their families and is also responsible for being a culture carrier for the institution. What makes this experience especially disappointing is that I had a very different experience with this same individual approximately four years ago, when he was a staff nurse. At that time, he was exceptionally accommodating, and I was sufficiently impressed with his professionalism that I actually took the time to write a commendation recognizing him for outstanding performance in care. That is why the contrast in his behavior now is so striking to me. I would expect that advancement into a leadership position would bring an even greater awareness of the importance of professionalism, empathy, communication, and respect--particularly when interacting with families who are already under considerable emotional stress. NewYork-Presbyterian's own Respect Credo emphasizes that "Every Person Counts," along with "Exceptional Quality and Service" and "Listen, Understand and Respond." I believe those principles should be particularly evident in the conduct of those entrusted with nursing leadership.