Went in for a covid test and strep throat test back in 2020. They said it had to be either or. That…read moreI had to schedule separate visits for each. Do not come here.

This place, aka Essen Urgent Care, is the worst. The ONLY good thing about it is its location--it's…read moreconvenient! Maybe they'll have one doctor there. Or maybe the doctor is returning calls/relaying test results while patients wait to see the doctor. There are no nurses. No np's, no PA's. Only one or two med techs who check your vitals and administer Covid, flu, etc tests. If you come on a day that there is no doctor or other clinician, you're out of luck. I only go there for Covid, etc testing. That done, I've called for results but there is no one qualified to give you verbal results. The law says only a doc, nurse or other clinician can give you results. They can fax it to you but then again, only a clinician can do that. I've waited days for answers. They have a portal app but no one is at the other end to give you the text verification "code" and it's not automated! Once I came in for a urine culture. I knew I had an infection. I gave a sample and put it in a box in the wall where I was told to put it. Hours later I got a call asking me where I left the sample, and was told they couldn't find it. I told them it was right where the doctor told me to put it. Frustrating? yes Then they couldn't tell me the result because there was no clinician there to tell me. I called 4 times before I could get the result and let my doctor (Cornell) know. This time I had a Covid test, strep and flu and RSV tests. I was told they would call me in 2 days. At 330 pm on the 2nd day I called. Same problem. No one there to give me the results. They said a doctor would call me at 4 pm. But it was already 43O pm! They then said 530 pm. It's now 7:15 pm and I received no call. At least the person on the phone was professional and lovely, but I still don't have my test results. The above are only a few of the poor experiences I've had at Essen or UriCare or whatever name they call themselves yesterday or tomorrow. The heck with convenience. From now on I'm going to city MD where there are clinicians and much better care and service. If they can't get these simple tasks done right, just imagine how bad Essen's medical care could be. Since they have also expanded next door into primary care, I fear worse for those who Also go there for convenience. It's not worth it and it could very well be a disaster.

This place did everything it could do with grace and efficiency. I was a walk-in, limping, and I…read morewas given one page (!) to fill out, and I didn't have time to read the book i'd brought. I was seen my medical assistant Jessica, who was friendly and expert; then Dr. Katkovsky came in, looked closely, listened closely, and gave me both an explanation, a prediction, and an antibiotic. On the way out, I got papers from Tabitha, who was equally friendly and efficient. The whole visit was delightfully compact; everyone laughed at my nervous-patient jokes, and I went out into the night feeling that I had been treated extra-kindly by informed human beings. I know this isn't the stereotype of urgent care, and people in pain always see flaws, but this place is GREAT. I don't want to have a reason to come there again, but I would be comforted if I had to.

Went in complaining of fever /body aches/chills/ throat and ear pain. They gave me a Covid test…read morewhich consisted of barely touching the inside of my nose for 4 seconds total. The Dr never touched my glands or looked into my throat or ears. He then tried to prescribe me ibuprofen and Zyrtec!!!!!I straight up said I know my body this is not allergies. Complete waste of time and money and I will never go back here.

I came here because united health care told met this place accepts my insurance, this is no longer…read morean urgent care it's just an empty building.

Regrettably, my recent experience at the urgent care facility was subpar. The service provided did…read morenot meet professional standards, and the quality of care was notably lacking. Additionally, there was a consistent issue with the facility opening later than its scheduled hours, which is concerning for those seeking prompt medical attention. I would recommend seeking alternative options for more reliable and professional healthcare services. Facilities open at 8am & they open at 8:10 am

Horrible service I went to check on my eyes because I got an allergic reaction on my skin under my…read moreeyes the doctor said she was not a dermatologist and gave me eye drops for a skin irritation

I was seen quickly after checking in. This was my first time there and I was a walk in. The girls…read morein the front and especially the young lady who conducted the EKG were so sweet. I was having chest pains and anxiety attacks. They were extremely helpful and didn't give me any trouble. The doctor gave me tips to control the anxiety attacks. Im really glad I ignored the reviews as this location is around the corner from my church and made it convenient to stop by before service. Thank you girls!

*This review is for the cafeteria only.*…read more This is a large hospital and the area is sometimes referred to as Montefiore Country, since there are quite a lot of offices connected to this hospital for several blocks. Opinions vary on the actual hospital and while I'm sure some aspects are quite good, others are probably not. For example, if my intestines were hanging out, I'd probably attempt to put them back in myself rather than go inside this ER. In fact, you're probably healthier OUTSIDE Monte ER's than inside. If you want to spend an average of 12 or more hours, want to be uncomfortable, and risk sickness, then the ER is for you. But I digress. I sometimes work in the area and decided to change up my lunch options and try the cafeteria - knowing that it IS a hospital cafeteria in the first place. Depending on the time you go, you may or may not find seating - but there is plenty of it during a less crowded time. They do clean, but it's not as frequent as they should. It's very spacious, so you don't have to sit next to anyone if you prefer not to. There is also a charging station for your devices inside here. The food itself ranges, but most is decent - the problem is the selection. Montefiore is a Jewish hospital, so the food is always prepared Kosher. Plus Montefiore is on their "health" kick, so you won't get the best beverage selection inside (unless you find the gift shop) and only what they deem as healthy (water, oj, diet/sugar free soda, etc). They go hard sometimes on their vegan specialties, so even if you're not a vegan have fun. Depending on when you go, they have pre-made sandwiches available. Again, Montefiore prepares the way they deem it and not how a lot of others would normally like it, so be prepared. They do have a deli inside, but I haven't tried it yet to see the difference. The hot food menu is different daily and sometimes the options are decent. They also have a salad bar, but it lacks during less busy times. The staff is usually ok. They have more than enough condiments to satisfy most. It's a little pricier than they have any right to be, but due to the limitations of food choices in the area, it's sometimes a safe bet and worth spending the extra few cents to eat a little healthier (when I want to Monte, not when YOU want to) at times. Also some of the businesses in the area don't have adequate seating for lunch options, so this is where the added value (to me) is. Parking is horrendous. The area is busy and the main streets are metered. There is plenty of signage for alternate side and just general no parking, so unless you're on foot or use mass transit and are going to be in the area anyway, I'd never come here just for this place. Again, I sometimes work in the area, so it's ok for me. Monte's parking garages are often full and overcharge (even for employees). So say what you will about the actual hospital and it's surrounding facilities, but as far as their cafeteria goes, it isn't a bad choice in the area at times.

Drove here 4 hours with 3 kids to see grandmother who was diagnosed with brain mass. Was told that…read moreno children under 12 can come inside.

The doctors are well qualified and cooperative with the patients. They explained the problem and…read morethe best solutions and necessary prescriptions. They make sure that the patient understands what must be done to improve his/her condition. The office is run in a professional way.

After 37 years, this office has once again completely failed me right before major surgery --…read moredisorganized, dismissive, and dangerously unresponsive. This office has lost all sense of patient care. Do better, or close your doors.

The Emergency Room was crowded and so the doctors work backwards ordering labs after I was already…read morethere for about 4 hours already. The food is horrible! Absolutely no taste and sick people need proper nourishment. I was admitted and for dinner they served me process meat with gravy on it. No fresh fruits were ever served. One of the meal served, I had no idea if it was boneless chicken or fish. Either way it tasted horrible. Most hospitals have peanut butter and je sandwiches prepared in case the patient didn't like dinner or if they were still hungry after dinner but not this hospital. Parking in the garage was an issue because I drove myself to the ER after work and parked in the garage. I live in Connecticut so there wasn't a family member available to move my vehicle right away and the hospital administration DO NOT offer free parking to patients that are there for emergency and subsequently get admitted.

Hyperbaric Oxygen Chamber is not only an amazing experience in wound care , but also a tremendous…read morestaff with empathy and love. You're made to feel comfortable and respected on every visit. I would certainly recommend this treatment regimen to anyone who is hesitant by the podiatrist's referral. After 7 weeks of treatment, I will miss you guys a great deal. Continue the much needed wotk in healthcare and wellness. Cheers

The type of care in the past was scary. To be honest, I have not been here since COVID. The place…read morewas packed with people on top,of each other, and my result was lost. The state finally found it. My problem now was I had an issue with my ears, I arrived at 7:30 pm and they were closed. Closing time was 8pm. My friends talked me into going there because it was close. Ha. Thank goodness I was not bleeding or had a sprain.

Went in for evaluation of flu. They did not follow through with sending the scrip to the pharmacy…read moreI designated (this was on a Sunday morning). I finally called my primary MD office Monday morning and they called in a script to the pharmacy. I waited over 24 hours to get flu med. And, they could not find name of doc in their facility who saw me or name of med prescribed. To add insult, they sent a "survey" and buried in it was a request for credit card info. Sleazy!! ZERO care!!

I registered online and booked an appointment to come into this Urgent Care. While booking an…read moreappointment it asks for reasons for your visit today. I have to many cold symptoms I have concerns about and seeking further assistance because I am also pregnant with these symptoms. After booking, In the appointment details it provides location's contact number and also notifying someone may reach out to you from the clinic to confirm your appointment. I scheduled at 9am for a 1pm. I get a call at Noon from a receptionist asking me if I can go to another clinic across The Bronx. Umm.... what for !? I live one block away from this one. She proceeded to tell me I may not be seen because I'm pregnant. What !? I asked what does that have to do with me being checked for my cold symptoms!? She could not explain or give enough reason. We disconnected and I walked over ahead than my scheduled time. When I arrived they told me the same thing, no provider can see you here because your pregnant. Something about licensing issues is last they provided. When I looked in the back I seen a female Doctor and she had an attitude and just shaking her head. I don't think it has anything to do with they "can not" it seemed like she just didn't want to be that bothered or check someone that closely because they are also pregnant. This place is a joke. Would of been my first time here too. Glad this place exposed themselves early !

From the owner: Metro UrgiCare offers urgent care to Norwood, East Tremont, Morris Heights, Parkchester in Bronx,…read moreNY and Brooklyn, NY residents. The doctors at Metro UrgiCare offer treatment for Allergic Reactions, Asthma, Bronchitis, Common Cold, Congestion, Cough, Cuts, Ear Infection, Fever, Flu, Insect Bites, Nose Bleeds, Occupational Medicine, Open Wounds, Physicals, Skin Rashes, Stomach Ache, Strep Throat, Urinary Tract Infection, Vomiting, and much more. When a medical need isn't life threatening but it simply can't wait, Metro UrgiCare is there. Metro UrgiCare is proud to provide prompt, attentive, and highly personalized urgent medical care to patients all over the New York metro area. The Metro UrgiCare team is firmly committed to a truly patient-centric care model. Every visitor who arrives at Metro UrgiCare will get the attention that they need and deserve -- no appointment needed. Most insurance plans are accepted, and care is available from Monday - Friday from 9 a.m. to 9 p.m. and Saturday to Sunday from 9 a.m. - 5 p.m. Feel free to call anytime to speak with one of the team members, or simply head into the facility with urgent care needs anytime.

I called to make an appointment for a primary care visit at this office…read more The receptionist picking up the phone was so incredibly rude, I don't think I want to patronize this practice. Maria was hostile and snippy for no good reason, lying and giving false information out to would be patients. Shame on the office manager to put this unhelpful, insufferable woman in this client facing role.