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    Metro UrgiCare

    1.6 (22 reviews)
    Closed 8:00 am - 8:00 pm

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    CityMD Pelham Manor Urgent Care- Westchester

    CityMD Pelham Manor Urgent Care- Westchester

    3.0(2 reviews)
    4.0 miPelham Gardens

    Highly recommend this facility. All employees from front desk, nurses and doctors are all…read moreextremely nice and knowledgeable.

    PSA: Please avoid this facility at all costs. I was treated with the wrong medication…read more On the morning of 11/28/2025, I went to CitiMD for treatment for a urinary tract infection (UTI). I was seen by a physician who collected a urine sample, confirmed that I had a UTI, and prescribed medication. I had the prescription filled immediately and paid $48.50; I do not have prescription drug coverage. I took one pill when I got home and another around 11:00 p.m. I continued the same regimen on Saturday, Sunday, and Monday morning, for a total of seven doses. On Monday, 12/1, I received a call from the Customer After Care Center in the Philippines informing me that I had been prescribed the wrong medication. I was told that I would need to return to CitiMD for treatment. I explained that this would require another co-pay and another $48.50. I asked whether she could call my pharmacist with the correct prescription, but she said she could not. I asked her to refund me my original co-pay & the cost of the prescription. She laughed. I did not laugh. She insisted I contact CitiMD. I am deeply concerned that I took seven doses of the wrong medication before being notified of the error. I am also concerned that it took three and a half days to inform me that the prescription was incorrect. Given the seriousness of this situation, I believe the prescribing doctor should be held accountable. I suspect malpractice. When I contacted CitiMD, I was met with everything except kindness. Their priority was protecting the doctor -- a full-on cover your ass operation rather than addressing my concerns. The customer service was the worst I have ever experienced. I was hung up on three separate times and left on hold for two hours. They refused to let me speak with the attending physician on duty that day. Instead, they continued to point me in the direction of the Philippines Customer After Care Center even after I explained the Philippines wanted nothing to do with me. Since I could not get a call back, I decided to see my PCP to receive proper medical care. He was alarmed by what I had experienced. Given the circumstances outlined above, it is reasonable that I will not be paying the $31.65. I contacted Social Security, explaining that garnishing $31.65 from my check would only escalate the situation further.

    New York Presbyterian Hospital

    New York Presbyterian Hospital

    2.5(23 reviews)
    2.3 mi

    I'd heard great things about NewYork-Presbyterian Hospital on TikTok, but my experience was…read moredisappointing. Maternity: They calculated my due date about 15 days earlier and then told me they didn't have any availability, even when I told them my first child's due date was much later than the manual calculation. Billing: Separate instance, I was charged an extra amount on top of my insurance out-of-pocket maximum. I called their billing department, and the explanation was that it's "always the patient's responsibility to cover the NY surcharge tax." When I looked it up, it appeared that "insurance generally pays for the New York State Health Care Reform Act (HCRA) surcharges as part of the covered service cost." I contacted my insurance provider, and they confirmed the tax had already been included in the payment sent to the hospital over a month earlier. After I called back, they said the tax was applied automatically, but they checked again and confirmed my insurance had already paid more than the agreed amount, so they removed the tax. I can't imagine I'm the only person who's gone to the ER with insurance, and all patients may be automatically billed additional charges beyond their out-of-pocket maximum. For comparison, I've also been treated at NYU Langone Health and didn't encounter the same billing issue. Tip: Double-check your bill against your insurance EOB before paying.

    Personally they have been really good with my grandmother and her care. No complaints from my…read moreexperience with them so far. We've been through the er and admitted three times and they are extremely thorough and helpful.

    Photos
    New York Presbyterian Hospital - My visitor pass, December 6, 2023

    My visitor pass, December 6, 2023

    New York Presbyterian Hospital - Visitation guildelines

    Visitation guildelines

    New York Presbyterian Hospital

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    Metro UrgiCare - urgent_care - Updated May 2026

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