Awesome place, clean , fast friendly and professional…read more Love Conquers All Barriers

Conveniently located by Columbus Circle. Generally clean, but chairs are worn out with ripped…read moreleather, the garbage can sits open next to water machine and seats (it should really have a cover in a place like this), and no one is required to wear masks. Front desk was ok, hard for them to hear me through the glass separators. Doctor was okay. You scan a QR code to register. The kiosks are no longer there. It's a bit annoying they ask for some of the same info despite having been there before. Apple Pay did not work. I waited about 15 min as a walk in. They took vitals and a test then had me sit in an exam room for an hour. I felt forgotten as I could hear more patients being called back and staff laughing/chatting outside. There was no sense of 'urgency' to be seen. For the hefty co-pay I had, I expected a little more.

Quick and efficient service with no appointment required. The doctor was friendly and attentive…read more However, I would like to mention a few concerns. I visited for a yellow fever vaccine, which involves a subcutaneous injection (administered into the fatty tissue beneath the skin). The injection site seemed a bit unusual (please see the attached picture), and later became inflamed, red, and swollen. I am planning to travel to Africa soon, and the doctor mentioned he would prescribe medication for traveler's diarrhea. However, when I went to the pharmacy, they gave me a prescription for malaria (something we had not discussed) and did not receive the Z-Pak prescription for traveler's diarrhea from the doctor's office. I had to return to the pharmacy the next day since they were closing.

Discrete, compassionate, professional and efficient. Highly ethical by recommending only necessary…read moretests. Fred. S

I normally don't leave reviews but this place is awful. From the moment I walked in to me leaving…read moreit was a disaster. The front desk looked disgusted when I told her I didn't fill out my forms yet. I just booked the appointment 10min prior to my appointment. I came in for a possible concussion and the doctor looked at me like I was stupid the entire time and made me feel very uncomfortable. Definitely don't recommend.

My partner and I have been here three times in the past month and each time has been a different…read moreexperience. I am only going to speak to my experiences. I will note that I am a black woman, and I am also a medical professional who has worked in the urgent care setting as a provider. My first experience was fine. I walked in after a virtual consultation, checked in by a nice lady, and was tested. The PA, Theresa, came in and stood at the door to bark at me if I had any questions and I had none. Received my results rapidly. A mediocre experience. My second experience was great. I walked in after a virtual consultation and was tested. The MA I had, who I regret not remembering her name gave me the best COVID tests I've ever had. She counted down and made the experience almost enjoyable, and provided tissues before and after the test for my comfort. I received my results rapidly and was pleased with my experience. My third experience, which happened this past weekend was atrocious. I had a virtual visit with a PA who was over an hour late to the appointment -- I called the actual site and they told me to leave the appointment site and they would have someone reach out to me in 30 minutes. The PA then called me and went through the questions and she requested I be seen in person and that I can do that at the clinic when I arrived for my test, fine. I walked in during my scheduled appointment time and was greeted by another patient sitting in the lobby who asked me for my information. I was perplexed and turned to the actual front desk reception who said nothing but took down my information. Fine. I sat and waited to be called. As I waited, another receptionist came in and yelled "Ma'am" multiple times into the waiting room until I looked up from my seat, startled, and decided to check me in. I explained that I had already been checked in and she left me alone. I was soon called to the back. I was seated and given no instructions in the chair -- which is fine because I had been here before. Soon, the same PA from my initial visit, Theresa, came in and yelled at me from the door, demanding to know if I was a virtual visit. I explained that the provider from my virtual consultation had asked that I be seen for my symptoms. She continued to yell at me from the door saying that doesn't happen here and then eventually left without saying anything. I was stunned as I sat there. A little bit later, Todd, the MA, came in and started asking me questions. He asked me what I do for work and I explained that I was in the medical profession. After he was done taking my vitals, he said he would be collecting my specimen for COVID 19. I was shocked as I there was no explanation or confirmation from Theresa, and asked if she was coming back first. He said she would but he needed to collect the specimen first. Fine. He collected the specimen with no introduction or preparation for the patient. He did it twice in the same nostril and did not stay in for 10 seconds. At the end, he left. As he was leaving, my nose started to bleed very profusely from the attack and as I had no tissues or anything to stop the bleeding. As such, I bled over my shirt and eventually found gauze in the room. At this point, another PA, entered the room, asked if I was the "NP" very condescendingly and saw that I was distraught and bleeding. He provided me with more gauze and made excuses for Todd saying that they never provided tissues for patients, which was a bold faced lie because, as I mentioned, I had been here previously and was provided said tissues. At this point, I was so fed up with my experience that I asked to leave and my results be uploaded to the portal. I was crying and very upset. I have never been treated this way before at a health care institution and I know for a fact that others have been as well, just looking at these reviews and my partner's experience. Needless to say, I will never come back here as this was an abusive and terrifying experience.

Customer service here is horrible. I received a surprisingly high bill from a third party lab…read morecompany for tests that were done at this Urgent Care facility. I wasn't told at the time of service that I would be receiving two separate bills - 1 from the urgent care and another from a separate lab company - and thought that my insurance would cover my visit after I paid my deductible upfront before my visit. My insurance company told me that I needed to resolve the issue directly with the urgent care facility, not the lab company that they use. When I called this urgent care to quickly resolve the issue, I was given the runaround saying that no one could help me via phone and told that I needed to prepare a detailed written statement after which I'll likely be bounced around some more with no resolution. Do yourself a favor and go to CityMD by Queensboro Plaza instead. They have much better such service and a customer support team that's actually helpful.

Dr. Chen is amazing!!! He is an experienced doctor and very spot on with his diagnosis…read more I recently had persistent vertigo/dizziness for days. It was the worst thing ever and I was not able to function at all...I dragged my corpse to see Dr. Chen and he diagnosed me with vestibular neuritis. He prescribed meclizine and started treating me with acupuncture. The acupuncture really helped with the dizziness and I started feeling better after a week. When I finally got an appointment to see a specialist at NYU they confirmed it was neuritis. My 4 y/o daughter was playing with her grandfather and he pulled her arm and partially dislocate her elbow (nursemaid's elbow). We weren't able to get her an appointment at her pediatrician, but luckily Dr. Chen able to treat her and move it back in place. I've also gotten acupuncture with Dr. Chen for pregnancy weight loss and also chronic neck/back pain from sitting and working on a computer all day. Aside from how good Dr. Chen is, I've been to a few other urgent cares in the neighborhood, and in all honesty, is one by far the best and the cleanest. They also call you the next day to check up on you.

Just got stitches for the first time and Dr Martina Edmonds was really amazing throughout the whole…read moreprocess. I couldn't be happier with the result

Stay away from here. I came in with complaints of my wrist hurting after a fall. They did an X-ray…read moreand told me I was fine. I left and got an X-ray from another doctor at a different clinic. Turns out my wrist was fractured and required a screw to be placed with surgery. The doctors are quite incompetent there and have no clue what they are doing... Go anywhere else!!

Jaylina made the entire visit painless. All of my questions were answered and the care I received…read morewas top tier.

A PA told me I didn't have an infection despite all evidence pointing in that direction. He didn't…read morerun any bloodwork, just told me this based on vibes I guess. I ended up in the ER all night when I spiked a fever and was unsure what to do because the PA hadn't correctly diagnosed me and given me any sense of what to expect.

Avoid this place if it is serious. Go to Presbyterian or Lenox Hill emergency. I made a 9 am…read moreappointment for my husband and although I was waiting in the reception area and my husband told Ms. Watts or whatever blonde was attending and the receptionist saw me walk in with my husband - they completely failed to let me know that NYFD emergency men who are very professional and nice - they did not say a word to me that there was an emergency and an ambulance had been called. This is completely unacceptable!!!! Avoid going to CityMD if is an emergency. The least they can do is let the person waiting that there is an emergency. They were not even busy. Just 4-5 people waiting. Very disappointing. On the complete opposite side, NYFD medical were excellent and professional. Thank you to NYFD!!!

People here are so kind and accommodating. So helpful and thoughtful too. This is probably the best…read moreurgent care I've ever been to

I returned to MedRite today with a medical issue I was experiencing and was completely stressed out…read morewhen I arrived. I have to reiterate again how wonderful the staff is at this location. Special thank you to Kristy, Mely, Kennedy, Stan, Nick, Ben, Natalia, Kiran, Judah Fierstein, MD and most importantly, Mallory, who was able to talk me down from the proverbial ledge and really assuage my fears about my issue. She was so knowledgeable, approachable and down-to-earth. The staff are really top-notch and I cannot recommend them enough. With much gratitude for the wonderful care I received!

Most unprofessional experience I've ever had in a doctor's office…read more -Staff laughing and looking at memes while patients are waiting for care. -Guy in scrubs with no underwear who's butt crack was half out on a chair (like the whole time) -Horrible IV insertion for blood work... wasn't secured to my skin, very painful, took hours to stop bleeding, now very bruised. -had to retake a test twice because the staff didn't know how to operate the tech. -Staff were robots. Uninterested and rude, no eye contact. Least of my concerns... I wouldn't be surprised if this place is shut down within the year. Do better

Dropped in for a Covid rapid test around 9/9:30am on a Sunday before I was planning to see some…read morefamily and the receptionists all greeted me (and every single other person) as soon as I walked in to ask what I was coming in for / direct me where to go. They have the iPad stands that make for an easy check in and once you sign in the receptionist will reconfirm what you're there for / any other questions. I waited ~30 minutes and there were probably 10 people before me. It was super seamless and quick, and I felt like the receptionists were very communicative and helpful. One of the most seamless CityMD experiences I've had. Got my results via email around 45 minutes after. Would come back if needed.

This morning, I waited 45 minutes for a tech to do a strep test. After 45 more minutes passed I…read moreneeded to go pick up my son from camp across the street but the doctor had not been in to discuss results with me. I went to the front desk to explain my dilemma. I asked if I could go get my son quickly and return. I was told that if I did so I would have to get in line behind every person in the now crowded waiting room. I asked if I could return the following morning but was told I'd have to pay an entirely new copay. I asked if I could have my copay refunded since I never received my results and she said that was impossible since they had already taken my vitals. I asked if there was a customer service phone number I could reach out to, to which the young woman at the desk responded "for what?" (with a shrug). I asked if there was anyone in the practice I could appeal to, to which she said (with a smirk) "I'm the general manager on duty." So here I am, $75 and 90 minutes of my life lighter with no idea whether I have strep. I have no idea if this manager might have been able to pull some tiny string to help me out in my situation (though I imagine she could have) but what struck me more was her utter lack of empathy or interest in my problem or willingness to even appear to want to help me troubleshoot. To be sure, as I got more upset and desperate, she almost appeared to enjoy flexing her power in the face of my helplessness. Hooray for good customer service.

Absolutely the worse City MD I have ever been to. I work in healthcare and the wait time is…read moreunacceptable. Even with an appointment you wait a long time, but the worst part is once you are called into a room you sit there and wait at minimum 45 minutes before someone comes in to see you. There is nothing worse than sitting behind a closed door while you hear voices giggling outside. Not even giving the courtesy to open the door and apologize for the delay. When I did open the door, I was told "sorry I can't make the doctor go any faster, you are welcome to leave and come back later". Really? So, after waiting for 2 hours, I should leave and come back later? I did leave, but I will never return to this location again. DO BETTER!!!! I am sure they will not reply but I am hoping that someone will read this and decide to go elsewhere!

Quick in and out visit, PA and assistants were extremely nice and professional. Would recommend!read more