I've had the pleasure of the Medranos Cleaning team for 2-3 years now. They are the only cleaners that show up on time and on schedule ALL OF THE TIME. Rudy goes out of his way to change dates for me if I have a conflict or house guests. I usually have a team of 4 and they are excellent cleaners and very respectful. I love coming home and seeing something new cleaned depending on the week, ie. all of the shelves in the refrigerator wiped down, the tops of our desks and dressers slightly rearranged because they actually wipe the whole thing clean rather than just dusting around, and what I like most is if I have a special request, they are more than happy to follow through. Five Stars for all of them! So grateful for the company and the wonderful people they employ. Stephanie read more

I've worked with them regularly so this is not a one off review. The last time we worked with them, they showed up with three cleaners and only stayed for two hours (Normally, it's four people and they stay for about three) which made our flat rate 100/hour for a terrible job. Not only did they miss some huge obvious spots, but they also knocked our glass shower door off of the rail, making it extremely dangerous, and pulled our shower handle out. We brought these things to the owners attention right away and were "discontinued" as clients. Maybe talk to your staff instead and ask why this is happening, and schedule them properly so they aren't rushed so dangerous or obvious mistakes like this don't happen? Something is off with this business. read more

Horrible... This company does not take any pride in the service they say they provide. They don't do what they say they will do and constantly try to raise money on you for nothing... stay away And they break things & don't even tell you until you discover it in your trashcan read more

My uncle's had some cognitive issues and his place was beyond a mess. My mom hired Medranos, not totally communicating the scope of the mess. They powered through it anyway, and with a good attitude! My mom can be a lot to handle. I appreciate their help! read more

Medranos Cleaning started just ok but, one of their workers used clorox wipes on my leather sofa. When I called to discuss the situation (I was just asking for them to communicate with their cleaning team but instead, I was met aggressively and ultimately decided to pause service for awhile. When I tried to re-engage with them i was promptly told they were "too sought after" to resume cleaning services. So much for Giving them the benefit of the doubt.... I would use EXTREME caution when letting them into your home.Never know what's going to be destroyed and how! No accountability or professionalism. read more

This company is extremely inconsistent and you never know what they will do or clean. They often stood on my white sofas in their shoes to clean shutters and broke many glass items and tore a rug.. I never billed them or held them responsible because I felt sorry for them . Finally-the cleaning crew came & did about 50% of their job & wasn't worth the $$ they charged..so the manager replaced them with a new crew who I tried once.. they were better but not up to speed so I was willing to work with them until they actually cleaned things properly...they still just randomly skipped cleaning wood tables & the bathroom counter would be full of dust still when they left.. it was crazy but I tried to have hope until the manager said he was raising my cost by 50% with no notice.. That is such bad shady business. I had yet to have a crew clean it fully and well and was trying to see if the new crew would work and the manager had the audacity to raise costs on me 50% when he should have been checking in to see how that first cleaning went.. It is unbelievable-he was very rude and just didn't care anymore about the quality of the work and just wanted more money for less quality. I never asked them for payment on all the torn & broken items.. he should have treated me a customer better & the workers should learn how to properly clean a house if that's their job. Beware & be mindful with this company & their quality & random pricing which since replacing them--I found I was overpaying by a LOT & there is much better out there. read more

I usually do not write bad reviews, but unfortunately, Rudy, the manager, has been absolutely rude and canceled future services when I texted him about how the last cleaning crew did not do a good job. When I asked Rudy if I could speak to the owner, he finally called me back. I wanted to resolve the issue with him by requesting the crew with the young girl who did an excellent job but he said sorry, he could not figure that out for me. She was the only teenager in the crew and I am sure he could have looked it up but he told me that he could not look it up. When this crew was coming to my house, the cleaning was fine. But he says I have been having the same crew coming to my house. This is not true. Instead of fixing the issue, he said we cannot clean for you because you have too many issues with their cleaning. Maybe, Rudy, we would not have these recurring problems if you train your crew to clean better. Lifting up rugs to vacuum/mop, dusting and wiping down surfaces, scrubbing mildew--these are pretty STANDARD cleaning procedures--not problems that I have with the cleaning. He accused me of lying by saying, "it's hard to believe that the [cleaning] crew did not lift up a rug in the kitchen that had bugs and coffee grounds under it". He also said things like, "you are wrong if you think this is the first time that you have had a problem with the cleaning". And I replied, "No, I am not wrong. I did not say this is the first time I have had a problem. There are multiple times that the cleaning has been terrible". After this rude conversation, he told me he would not forward my name and number to the owners, Erica and Julio to resolve these issues, and instead, Rudy hung up the phone on me. I have been using this cleaning company for years because they have different teams. I kept switching the days hoping that I would find a team that did a good job. The problem is that there are about 4 people on a team so if two people do a subpar job, then you have 50% of your house that was not cleaned well. This is a flawed system. There are great cleaners within a team and I have had some teams that are great, but Rudy cannot guarantee the same people. However, this last time was the worst. Rudy says that he cannot promise the same people will be able to come to your house to clean because people quit all of the time and that with their staff of 34 people they have to adjust. He says that the same crew has come to my house and SCOLDED me that I did not tell him that his crew did a horrible job within 24 hours. I asked him if he would want me to text him at midnight when I discover these types of things and he said yes, he gets these types of messages at odd hours all the time. Then I said ok I'll text you right away. He then accused me again, "You are just going to set them up for failure by texting me pictures of how bad they clean." How does that make sense???? He is accusing me of making future actions of how the cleaning crew was going to do a bad job. What????? Well Rudy, if you are getting a lot of texts saying there are problems with the cleaning service maybe you need to focus on training the people who did not do a good job instead of blaming your customers. I did not discover the mildew build-up in the shower or the incense ashes left, the dusty ledge and dusty table with items on it, and the bugs and debris under the kitchen rug all within a 24-hour window but I was not requesting for them to clean it up. My mistake was that I texted him until after a week had passed, and he was upset. Whenever there is a problem, I bring it to his attention but have never asked them to come back to clean. He has offered which is great as a business. This time I did not ask for the team to come back only how we could resolve it by figuring out the teams that did work out. However, Rudy was not interested in figuring out which teams worked and canceled future services out of spite anyway. He will also make scheduling mistakes regularly and reschedule your cleaning at the last minute. Owners please hire a new manager! read more

Very disappointed with their work! I have had plenty of cleaning companies come to my properties to clean and this one is on top of the worse out there. They think they are always right even when you find and show them pictures of the work they left me. They don't deep clean and argue with the client when you let them know that the work was not finished. Would never use them again! read more

Medranos Cleaning is one of the best cleaning companies that I have ever used, very accommodating and thorough, Rudy's professionalism, makes it ever so easy to set expectations and appointments, the crew is Amazing at what they do, fast, meticulous and reliable. Very happy with their service and will be using them for a very long time. read more

Medrano's is terrific! They are thorough and efficient. Our team is so responsive to any additional tasks I ask of them, and they find little ways to go above and beyond as they care for our home. I've tried to quit them before thinking I could take on the housekeeping responsibilities myself, and I came right back because I don't measure up. Medrano's are true professionals, highly recommend! read more

Was in need of a new house cleaning service and found Medranos who from the beginning went above and beyond!!! I called them and spoke to Rudy Castillo who was very accommodating to my requests, and booked my appointment at the time and day I needed. The team that was sent over was punctual and provided excellent service. They left my house spotless! Rudy then called me after the team left to make sure everything came out the way I wanted which showed me their Customer service is amazing! I Would totally recommend them to anyone who needs cleaning services and you can't beat their prices! read more

The new management is horrible and I will never used them again!!! I had them mop a tile floor, less than 1,000 sq feet and they left it sticky. I spoke to the manager who was incredibly rude and refused to tell me his name. It is one thing to do a bad job it is another to be rude. I am sure they will be out of business soon, if this is they way they do things now. read more

Medranos Cleaning - More sticky black stuff, I could post 50 photos of this. - Office Cleaning Near Me - Chatsworth, California

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I had 2 excellent cleaning services with Medrano, the 3rd time the job was half done- they forgot to clean inside the fridge, microwave, oven! I emailed Rudy with pictures and he responded within 30 minutes. The team came back and cleaned up everything. The crew leader apologized, the woman who actually forgot to clean the stove/microwave didn't say anything and looked upset. I noticed she also wasn't cleaning the whole time and you get charged by the hour. I think it really depends which crew you get and how hard they clean. Mistakes happen, no big. They would 5 stars if they answered their phones. They are pretty responsive by email though. read more

I have been working with Medranos for over 10 years. They come in after a I rehab homes and make the property look flawless for potential buyers. They come in with a big crew and do the work quickly. It's a real operation. Solid company and solid staff. read more

I am very glad I was able to come across Medrano's Cleaning Services. I have always had a problem with local cleaning services, but this one has gone beyond my expectations today. I came back home extremely very skeptical about what to expect due to my previous experiences with other companies, but I am extremely satisfied with the attention to detail and how they even cleaned areas I was not aware were dirty. They must treat their staff very well because they're happy to work and to provide services to their customers. I will be using Medrano's exclusively for my residence and business properties moving forward. Tell them Ernesto sent you. read more

I would like to give a shout out to Medrano's Cleaning! I've used them for years and I am a fan for so many reasons. They are reasonably priced, they are easy to schedule and they've been flexible for me which has been great. They are wonderful at communicating and come when they say with a great crew, who gets it done. When you invite someone into your home for help, and your life is as chaotic as mine, it's great to know you can trust the people who come in, that they'll show up and they'll get the job done. Medrano's does that. They're reliable, trustworthy and they do a great job. If there's anything you want done differently and you ask them they do it they fix it the next time. They have even found things we thought were long gone and left them out for us. We would have never known but they did and they were so honorable about it. It's just super great to support a business that supports you right back with their integrity and work ethic. I highly recommend them! read more

This was my first time using Medranos Cleaning and their crew came energized and ready to go! They split up and stayed focused, tackling each job and were very friendly and accommodating to what I requested. With three kids and pets at home, they sure left our house sparkling clean! I will definitely be using them again in the future. read more

If you are reading this then it is probably because you came to see what the reviews are of this company...Spoiler Alert: THIS COMPANY IS THE WORST. Rudy is extremely rude and threatening (as other reviewers here have also pointed out). The cleaning crew that was sent never even finished the job. My husband hired them to clean an apartment we were moving in to. It was basically very clean already---but we just wanted to know that it had been "professionally cleaned" before we put our personal things away. We needed a light/gentle cleaning---it was something that I could have done myself, but again, we decided to hire a company (moving is exhausting and I was looking forward to someone else doing the cleaning). They sent a crew of 3 people (our place is tiny, but everything in it is about a year old---so very fresh and new). TWO HOURS later and our small 2 bed/2 bath condo was in the same condition. They also took off a closet door to clean it and put it on backwards (seriously!). Again, the condo was empty AND basically super clean already (the stove was clean, the oven was clean, etc---we only needed surface cleaning to wipe down the shower and wipe down the marble kitchen countertops)---so this just proves that this company is AWFUL. They basically just wave their cloths around and waste time. This company is a TOTAL SCAM!!!! I truly, truly think the few good reviews are written by their friends. I think they just pick up workers outside of Home Depot to clean for the day. read more

Medrano cleaners helped me clean my office and boy did they do an amazing job! Used eco friendly products (work with kids) were in time, efficient and got the job done quick! I'll be using them for all my future cleaning ! read more

Medrano is fantastic and I would not trust another company to clean my home. The crews are always professional and respectful (they still wear masks which I am so grateful for) and are able to divide and conquer within my home to make it spotless in record time. And while they are extremely fast and efficient, they are also very detail oriented and just do an amazing job. I also appreciate that the crews bring all of their own supplies and a vacuum. They are so simple to book - I just send a text that is responded to almost immediately. Wonderful service all around. read more

We have been using Medranos Cleaning for about 13 years. They always do a Great job!!! Plus, they are efficient, reliable and trustworthy. Their crews are always friendly and timely. We would highly recommend them! read more

This cleaning crew is OK if you are in a pinch and want the job done fast. Someone in the community recommended them to me. They let me know also, that they do an OK job. The customer service is fine. There were 2 women and 1 man. I have a 2 bedroom, 3 bathroom condo. Toilets, showers, sinks done. Of course in one hour, no attention to detail (which I was told). To me, it wasn't worth the money spent. They seem like a better fit to clean offices rather than someone's home. read more

What can I say... I've never had a cleaning crew that makes more excuses for cleaning. If you want someone to do surface cleaning then this is the overprice crew for you. Even when they wash the floors you could take your hand and see that all they did was spread the dirt. I gave them several attempts and then they said maybe they were not the crew for me duh... terrible customer service. Then they sent three people instead of four and say they never said they would send for LOL. Everything they promised they didn't do. And they cancel more than they show up. read more

So we have used Medranos for over 17 years. There work has gotten progressively worse and they do not Complete what they say in their letter that was sent to us with a notice of price increase. Instead they continued to increase rates and offer less service with less and less time at your residence. We have referred well over 25 clients to them and it's sad to see them change so much. Your attitude with us was not appreciated and was a complete surprise to us as a long time client. I can no longer recommend this company as a reputable business. read more

Do you want a fabulous cleaning crew that does an incredible job, is reliable, and always pleasant? Search no more!!!!! Team 10 is the bomb! read more

Very average cleaning service. Left sticky black spots all over my kitchen floor. When called to complain they just said that I should expect this type of cleaning because they needed more time. Only job needed done was mopping kitchen floor, wiping down kitchen and another room. Not even half the house! Could have cleaned it better myself. Will never use this service again. When the owner read this review he rudely responded: Very disappointed in you Mrs Elise when try to help you and you think your can get clean in 60 min when your last cleaning was done June of last year 2018 we are glad you won't be calling our company again for service read more

extremely unsatisfied with their service. I would have them come to my house and clean for an hour and sometimes they would do a good job, however there would still be things that were not cleaned such as mirrors, the floor in the bathroom, stainless steel appliances and so on. Then I thought that the house may be too big for only one hour so i tried having them come for two hours and you would still not see a difference and it looked like they were done and started to pack up 20 minutes before the two hours were over. I have always given them good tips every time they had been to my house to clean. Today I had them come to clean and I was not home and I had my mom at the house while they cleaned, and when I came home, I did not believe the the cleaning people had even come. The kitchen looked untouched, and stainless steel appliances looked horrendous, the floor throughout the whole house did not look like they had been moped, and the guest bathroom had nothing done to it at all! I will definitely never hire this company again, they just seem completely lazy and do not work up to any type of standards. read more

Just got my home cleaned by Medrano's and I have to say by far best cleaning crew I've ever had if your looking for a good cleaning company call Rudy at Medrano's cleaning and he will help you set up an appointment the crew was also working hard and getting to all to all areas of my home, definitely will use again going forward! read more

Convenient. Everything about this cleaning service was convenient! I was able to book through Yelp within a week. The four person cleaning crew arrived on time and got to work right away. One person in the kitchen, the other responsible for bathrooms, one did vacuuming, and the other I think was dusting, baseboards etc. I also love that the job is quick (about an hour) so I didn't need to wait around too long. They made sure I was happy with their cleaning before leaving and it was nice to be able to communicate with Julio through Yelp messenger while they worked. He was very responsive and professional. I'm satisfied with their cleaning job and would hire them again. read more

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I can not explain how happy I am with your services. It's very hard to find people that are professional, efficient and friendly. They gave me the best deal. I definitely recommend them! read more

My sweet cleaning lady broke her foot so asked Medranos to come today till she is well. They did a fabulous job! I had Crew 9. Will definitely have them come back again if necessary and will hire them full time when my lady retires! read more

I have used Medranos cleaning for at least 15 years if not more. They are excellent. The crew shows up on time. They are efficient and clean my house beautifully. If I ask for an additional service it's done. Often im not even at home..I just leave the key and come home to a clean house. Once a year I have my carpets and couch cleaned as well. Medranos never fails to do a wonderful job. read more

I love Medrano's cleaning. I've had their cleaning service and once at 7 AM and 4 industrious gals clean my apartment. One does the windows, one does the bathroom, one does the kitchen and the other vacuums and mops. It's a marvel and in one hour they're done and you can get on with your day. They also have a great carpet cleaning service that is top notch. Really honest workers you will love them. read more

I have used medrano cleaning for many years. They are also very well priced. Julio has been excellent with all of my requests. Rudy has also been above and beyond accomodating! Always managing to fit us into schedule. Crews are on time, trust worthy, and very efficient. They are the only cleaning crew I use. Highly recommended! Their carpet cleaning team is also excellent. Recently had them clean carpets in daughter's apartment, that had enormous stains left on carpets from a very messy, disrespectful room mate. They were able to remove all stains! read more

I am so happy to have found Medranos Cleaning service!! Very professional and prompt. They did a great job! I would highly recommend them to any one who needs there service. read more

I am a realtor and have started to use this company to clean some of the homes I am listing and selling. They are professional, arrive on time and always make the houses look great. They usually come with 4 people and clean the windows in addition to the houses. I would recommend them and have to many of my associates. We are always looking to help our clients and I feel like I am. Rudy really helped me out yesterday when he had his crew come very late afternoon from Thousand Oaks to Santa Monica to clean a house that was closing escrow early this morning. Daniel and his team did the excellent job that they have done for me in the past. The new buyer was thrilled to come into such a clean home. Thank you!! read more

Fired them today after using them for quite a while. The crew did a reasonable job, but the owner is not very accommodating or friendly. Didn't seem to care that they lost a customer...this is a bad sign going forward, so I decided to stop the service. There are too many other companies and services out there that don't have the nasty attitude. read more

I am a self-admitted terrible house cleaner, only doing the bare minimum for far too long. Although I have hired cleaning people prior, I never found anyone I wanted to use again. This time, I asked my Realtor, knowing she would have a recommendation for a top-to-bottom, nooks and crannies house cleaning company, and she referred me to Rudy at Medranos. I have a very small 850sf house, and a team of four showed up exactly on time and immediately got to work, each taking a room. They did a fantastic job and the house is spotless and smells great. Baseboards, oven cleaning, windows and window sills. Will hire again, and highly recommend. read more

Ruth is no longer in charge and that is shame. The new management Rudy is rude. The crew he sent broke items in my condo and attempted to hide it. In addition they placed my toothbrush in basket on top of my toilet and communication in English was difficult with the crew. I called to address these issues with Rudy and he told me he would no longer provide me service. I would not recommend this service again. read more

In one word, they're a godsend. Kind, caring, punctual, diligent and professional. Trust them to leave your residence pristine.