wish i could leave 0 stars. Imagine having three auto immune diseases and multiple health…read morecomplications and issues. Imagine three years ago you had BCBS health insurance and were on a amazing infusion for your arthritis, gut issues, and psoriasis. It had made you feel like a person again. You go move and go about your day. Then your husbands billion dollar company wants to use CIGNA. WORT MISTAKE THEY HAVE MADE. They completely took me off my infusion and would not cover it. They made me get on a NEW MEDICATION for a kick back i am sure, because we all know it still happens despite it being illegal. Then make me use a specialty pharmacy that SUCKS ASS. they delay, delay, delay, and take your money. DO NOT EVER USE CIGNA IF YOU HAVE HEALTH ISSUES :)

Horrible bureaucratic organization. They submitted a claim to their own pharmacy and billed to my…read moresecondary insurance only. Then sent me a bill for monies they should have collected from my primary insurance company. I'm paying them $888.00 a month so I can do their paperwork. Now I have to pay them $400.00 for a mistake on their end and seek reimbursement from my primary insurance. Good thing I can float 400 between insurance companies. This seems unethical. I feel bad for seniors who have to deal with this company. The customer service people were awesome and wonderful. But this is not a customer service company. It's a billing company. They botched the billing and blaming the customer. This brings up a medical term "Gas Lighting". Do not be tricked in to their home delivery. They outsource to a very invasive system. I had to get an invoice adjusted after they sent meds by billing only themselves (Cigna) as my primary insurance. I spent an hour and 10 minutes on the phone being transferred 5 times. I had to talk to Cigna, Cigna Pharmacy Order, Cigna BIling , Accredo, Accredo Billing and back to Cigna all during the same call on the same invoice. Do your self a favor and fill your prescriptions locally from a non-profit pharmacy. This place is a dumpster fire. Express Scripts / Cigna mentioned by murder. You can see the clip right here from his interrogation. https://youtube.com/clip/Ugkxe4BJKVxj0D0voM5LEZ6jMn3RK8eOIn6_

Called at 3 pm on a Wed to get help with choosing new Medicare plan. Spoke w/Joel & explained my…read moreneeds & particulars. He said we could do phone appt for 1pm next day. Not now b/c he was in a meeting. He would email a release for me to sign "Okaying us to discuss my Medicare needs". I was to print it, sign it & email it back to him. Yes, I can do that, was my reply. By 7 pm no email from Joel, only a text confirmation of our appt. I replied that I hadn't received email & confirmed my email address. Thurs morn, still no email from Joel so I call The Medicare Store, Two rings & I was forwarded directly into his voicemail. I explained that I didn't receive form & could he please send or call me so I can be ready for our 1 pm appt. No reply at all, NOTHING! One o'clock comes & goes & not a word from Joel. This is very RUDE & Unprofessional. He had many ways to contact me but instead stood me up. Do Not use The Medicare Store, they have wasted my time & won't care about yours either.

These are great people to deal with. They have helped me for 3 years now. Last year I choose a…read moreplan at the last moment other than what we had originally decided was best for me and other than what I previously had and let me tell you, I regretted it all year long! They are nice people and they steer you right!!

John State Farm was extremely helpful in setting me up with the right insurance coverage for both…read moremy autos and homeowners policy. Not only did I save money, but I also increased my coverage, which was an unexpected and welcome bonus. It's so refreshing to have someone knowledgeable and trustworthy in my corner. I truly feel like Jon has my best interests at heart., And I have full confidence he'll take great care of me and my family. He's earned my business for many years to come!

From the owner: The John Gravellese Jr State Farm Insurance office is proud to serve Hixson, Chattanooga, Ooltewah,…read moreHarrison, Soddy Daisy, Lakesite, Cleveland and the states of Georgia, Alabama with Insurance and Financial Services, with a focus on resident re locations to the Hamilton County area.My team of licensed Insurance Professionals and I are here to help get you correct Insurance coverage for your specific needs. Not only can we help with car Insurance, Homeowners Insurance, Life Insurance and Financial Services to the Hixson, TN area including the surrounding Hamilton County area but we are also able to assist small business owners with their Commercial lines of Insurance. Give us a call today for a personalized Insurance Quote!

Their supplemental policies are terrible. They lie to you on how long that it takes for claims to…read morebe processed. They will claim they have to have your claims processed in 14 days then when it hits 14 and you asked what to do next they dont give guidance. We've had the policy for years before it was taken over by this group and it was great then. They dont honor anything in the policy agreement you signed. They like to lecture and are extremely rude. Always giving excuses.

From the owner: In an industry criticized for its complexity, I bring a different approach to health insurance…read more Licensed in TN, GA, AL, and FL, I'm not just another agent pushing policies I'm your healthcare partner who brings both expertise and personality to the table. I combine product's across MedMutual Protect's comprehensive portfolio with a professional yet approachable style that makes insurance actually enjoyable to discuss. While other agents stick to rigid scripts I believe in authentic conversations with and real world examples that resonate with my clients. My unique communication strategy ensures clients never feel left in the dark. From day one, you're guided through a crafted journey that includes insider tips, genuine success stories, and personalized coverage reviews. I've structured my entire practice around accessibility for my clients. With a 70% policy renewal rate, my success stems from treating clients like partners, not policy numbers. I specialize in serving the 28-50 age demographic, understanding their unique challenges and aspirations. My approach combines modern efficiency (2-5 day sales cycle) with old-school personal attention. What's more, I've developed a systematic approach to early enrollment planning that typically saves clients 20% on their premiums. My background across individual and group policies from accident insurance to Medicare supplements allows me to create truly customized solutions rather than one-size-fits-all approaches.