Unfortunately, I am looking for a new agency this year. I bought my Travelers Insurance…read morehome/auto/umbrella policies here since 2020, but I will not return. My homeowners premiums increased in 2025 by 40% with no explanation or concern from Atlas. In July of 2025 I received a notice letter from Travelers notifying me that my homeowners policy would renew in August 2025, but the deductible for hail/storm damage claims was increasing to $2,500.00. Presumably this was due to hail damage roof claims in my area. The next month I became aware of hail damage to my roof and filed my first ever homeowners claim. Travelers denied the claim due to "wear and tear" ignoring photographs of hail damage. Travelers has now denied my appeal of the claim even with a public adjuster and an independent report showing multiple areas of hail damage. Several other homes in my neighborhood have had recent roof replacements due to hail damage. Other companies covered those claims on roofs the same are as mine. At the follow-up inspection for my claim appeal, the adjuster said he would "try to get it right this time" to get my claim approved. It was promptly denied again claiming vague "wear and tear" excuses. From my work expertise in the insurance industry, I know that brokers/agents can assist with claims if they want to help and keep your business. Atlas Insurance has taken no action to assist with this claim or support me in any way. They just assume they will continue to get my business and couldn't care less about my claim when I actually need coverage. Because I filed this valid claim that was denied in bad faith by Travelers, I will now be required to replace my roof out of pocket before I can change insurance carriers (and brokers) later this year. I have also never received some of the policy premium discounts that I was promised when I signed up with Atlas in 2020. Hopefully other people have experienced better treatment and service from Atlas and Travelers.

I am very loyal and do not change insurance companies very easily. However, I am loyal to those…read morewho are loyal to me and when I came to realize that my previous insurance provider did not have my best interest at heart I began my search. Eddie Penagos earned my trust and my loyalty. I have better coverage at a rate that is consistent with product quality. See if you agree in your own case.

Janet is the best insurance agent in town. Saved me hundreds and informed me of every detail of my…read morepolicy. 10/10

Great service! Karisa helped me figure out which plan was best for me and my family! highly…read morerecommend if you're looking to change insurance!

From the owner: At JIG/Jackson Insurance Group, LLC we work for you not the insurance companies. We can customize…read moreyour coverages from several different companies to get you, your family and/or your business the most competitive protection. We offer services for Home, Auto, Life, Business, Commerical and Bonding.

David Howell at Medicare Misty was a life saver! We had heard many things about Medicare Advantage…read morePlans, but it was a little confusing. David helped us seemlessly through the process! Highly recommend and at NO COST!!

Misty was very helpful to me and my family as we had no idea what we were doing in the Medicare…read morespace. she helped us find a plan best for us and made it very simple in the process!! would definitely recommend seeing Medicare Misty!!

AWesome service!!! these guys are the best friendly answered al my questions and beyond top notch…read morecustomer service.

This agency provides very responsive and professional service at a very competitive price…read more I changed from Farm Bureau to State Farm in February of 2020 after a 34 year relationship with my previous agent and could not be happier.

I have had the pleasure of being a member of Erie Insurance/River City Insurance for MANY years. It…read morestarted when my children were very young and since then have grown up and gotten insurance through them for themselves now! I would never think of being with anyone else. Once I did try to compare prices but quickly found out that NO ONE could beat them! I felt bad for even considering because they are an awesome group that has always been there for me and my issues. I have their auto and now rental. They are friendly and treat me with such respect and compassion. Thank you for everything every time!

I can't thank Sarah enough for providing me with such excellent customer service! I have just…read moreloved working with River city Insurance and would give them 6 stars if I could!

I had coverage with Jeff Johnson, State Farm for over 30 years and have always gotten great service.read more

I love my insurance agents. No matter who I speak with, everything is so easy over phone or email…read more I have everything insured with State Farm.