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Medicap Pharmacy

3.0 (1 review)

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14 years ago

Decent and friendly Pharmacy. But unfortunately they often run out of certain medicine.

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Kroger Pharmacy

Kroger Pharmacy

(10 reviews)

$

Above and beyond every single time. Never have a problem getting my prescriptions or getting…read morequestions asked. The pharmacists help me with different OTC medications as well. Even when i had BCBS, they gave me discounts to help even more. Good selection, good value. I recommend using them to everyone!

In recent months, the atmosphere at the Kroger pharmacy inside this Gwinnett store has shifted…read morenoticeably. There's a clear "them vs the customers" tone now, where it feels like your presence at the counter is more of an inconvenience than anything else. The manager is at the center of it. Her tone is consistently rude and dismissive, she interrupts people mid-sentence, and she talks down to customers in a way that feels intentional. The other day I watched her belittle a young woman, and it was genuinely upsetting. It wasn't a stressful moment or a misunderstanding. It was mean, unnecessary, and deeply unprofessional. While this doesn't apply to every employee, there are enough staff members who appear disengaged that it impacts the entire environment and it clearly starts with the manager. The staff gives inconsistent information, they lack urgency, and spend more time talking to each other or idling than assisting customers. It creates an overall impression of a team that is not aligned or fully invested. This wasn't a busy day or a short-staffed situation. It feels like a culture problem that's become more obvious over time. If anyone from Kroger's corporate or district team saw what customers experience here, I can't imagine they'd consider it acceptable.

Medicap Pharmacy - drugstores - Updated May 2026

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