This review is for the Hamilton location, I do not have experience with the Downtown Chattanooga location. Please, do not seek medical devices from this company for any reason. Ask your doctor to order from another supplier. They do not care about their patients, and they apparently do not know how (or want) to communicate with doctors or Medicare. My mother had to change from a CPAP machine to a BIPAP machine recently after her doctor had determined the CPAP she currently had was not sufficient for her type of apnea. This CPAP was one our doctor ordered from this company, Medical Necessities. Medical Necessities did not have a BIPAP machine at the time, so our doctor ordered a BIPAP from a different supplier, and instructed my mother to swing by and return our CPAP to Medical Necessities. So far so good at that point. Everything from this point has been an awful experience. We noticed that my mother had been charged for January and February, which would be fine if it was supposed to be an out of pocket expense, but this was per her doctor covered by Medicare with no out of pocket expense. We tried calling the call center where we spoke with an agent named Regina. Regina told us they would not refund the charges. We asked them if they had a record of this being sent to Medicare for billing, but the only information they said was it was "pending" with Medicare. I'm not sure why we were directly charged when this was already pending with Medicare, but we tried to go ahead and start the return process for the CPAP despite the refund process being a headache. Regina advised we would need to sign an "Against Medical Advice" form to be able to return the CPAP. Thinking this was outrageous, because our doctor informed us to return the CPAP by his diagnosis and his direction, we advised we would not be signing this. Regina then advised to us they could not accept a return without this. My mom and I both were immediately very confused. It is not AGAINST medical advice if the doctor directed us to perform this. When we called our doctor back, they advised us not to sign this AMA form and to physically go to the location and start the return process. My mother and I went to the Hamilton location. We spoke with the front desk lady named Christy. She was immediately rude to my mother asking if she had an appointment to return the CPAP. My mother had called ahead and asked if she could return the CPAP, though I don't know who she spoke with over the phone, and they told us we could come by after their lunch hour ended, I believe at 1:30 pm. We advised we did not have an appointment, this was not mentioned to us over the phone. Why we would need an appointment to return a device didn't make sense, but we pressed on regardless and advised the above and our doctor's direction. Again, we were told this time by Christy that we needed to sign an "Against Medical Advice" form in order to return the CPAP machine. I advised to Christy we had already been over this on the phone, we are not signing an Against Medical Advice form because this is my mother's doctor's direction. They advised us not to sign this because it could cause issues with Medicare, which apparently this company has issues with or issues billing through. Christy became aggressive and advised it was their company's policy to have this for returns, or to have our doctor send over a medical release form. This was the first time we had heard a need for a medical release form to return the device. My mother started crying and asking if she could call her doctor's office to see if they had sent over a medical release form and Christy refused to do so. She started screaming at my mother, saying that she saw notes on her account that 3 people had told her to sign an AMA form and that they're not taking it back without this or a medical release. Even though this isn't true, we had only spoken to one person (Regina,) that's beside the point. This behavior and lack of empathy for their patients whose lives are dependent on this equipment is unacceptable and honestly disgusting. This company also seems to really want people to sign an AMA form and not go through doctors or Medicare, which is extremely shady. At this point we expect to be charged for February and March for an unused device due to their unwillingness to help, but we have contacted our doctor to advise of what we went through, as well as initiated action through other appropriate channels. Do not support this company, whether through insurance or your own money. Their policies are abusive, trying to persuade their customers to sign forms "Against Medical Advice," and their employees' behavior are disgraceful, arrogant and abhorrent. read more

Good detailed setup on machine. One on one with all questions answered. read more

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I recommend watching your invoices and shipping tickets very closely when ordering supplies. I constantly get invoiced for items not received and when talk to billing to report the error, they won't fix the charges. Item codes, descriptions, and dates are different from my invoices and what they bill your insurance company. Someone is making a huge amount of money and it is not me! read more

We went to the location near Hamilton Place. They were knowledgeable about the machine but man on man do they overcharge on the invoices. They bill for things not received and overcharge for the items you do get. My husband needed a CPAP machine. We met with them and they told us to go through insurance because it would be much cheaper. Well, after being billed over $600 more than we would have paid up front, they are basically saying they couldn't know what it would cost through insurance. So why are they advising people then-money. According to the doctor, the machine shouldn't have been over $700. They billed our insurance almost $6000!! We ended up paying way more than we should have and we will never use them again or recommend them to anyone. They have the knowledge but it comes at a very high price. read more