Got me in quickly. Staff was thorough and kind. I ended up having kidney infection/stones and had…read moreto be transported to the actual hospital which I did not want to do, but I am glad I did because that night was rough with fever and pain. Great compassionate care.

AWFUL experience. I have small veins that roll and asked for a butterfly needle as it goes into my…read morevein easier. The nurse disregarded my request and kept stabbing around in my arm while I screamed in pain. I had to ask more than one to do my other arm. When she did that AND used the small needle it went in so easy. The DR if you can call him that had one foot out the door the entire time he was talking to me- and was literally guessing what was wrong. Horrible I could be dying in a gutter I'd take that over going back here. The fact that they can even charge me for this visit as healthcare is a joke.

Came in for 2nd degree burns. Everyone was nice, it was quick, they took care of me for my burns.read more

Customer service with the doctor and a a couple of the nurses in the back. Front desk was great…read more Doctor made my daughter feel like an idiot for coming with high blood pressure.

Very friendly and attentive staff. Feels very clean. They have always gotten me in and out quickly…read more They run right on schedule. I get my results back the same day.

My husband has been to this ER several times for serious cardiac events, and unfortunately the…read moreexperience getting through intake has been consistently frustrating. especially with the EKG lady who never seems to be around and doesn't have a clue with super helpful comments like why didn't you shave because we didn't know we were gonna have a heart attack this morning. The check-in staff are nice enough, but once you are waiting to be seen, there seems to be very little interest in hearing the patient's history or listening when you try to explain why the situation is concerning. My husband does not always present like a typical cardiac patient, which makes his history especially important. On previous visits here, he has ultimately been admitted and required serious cardiac intervention, including emergency procedures and valve surgery. Once we actually get back to the ER doctors, our experience has been very different. The physicians have provided good, quality care. My concern is getting to that point. If this weren't the closest hospital to our home, especially during a possible cardiac event, I'm not sure we would continue coming here. There is a large sign warning patients that aggressive behavior toward staff will not be tolerated. I completely understand and support protecting hospital employees. At the same time, after sitting here again and watching how frustrated people become when they feel unheard, I think compassion and communication need to go both ways. We are currently here again, sitting in a mostly empty waiting room, so I will update this review as our visit progresses.

set an appointment early in the morning for noon still waiting 45 minutes later after an…read moreappointment stated that the staff was short for a Saturday. I would reconsider this place.

I have been here 2 times now and every time it's been an easy and efficient experience. The…read moredoctor's are always so kind and caring. I appreciate that great care.

Absolutely love and adore Sachse Pediatrics! They are trustworthy and truly care for the health and…read morewellbeing of your child. They are not pushy. They are respectful, and honor your choice as a well educated parent. The staff is helpful, and very friendly. I cannot highly recommend enough! Their office is truly a blessing.

After searching for years for a place that took my kids insurance and also was vaccine friendly, we…read moreFINALLY found the place for us. If you don't want to be hounded about vaccines, this is the place to come to. I LOVE that they respect whether you want vaccines or not. Not one person was pushy. You tell them what you want for your family and they truly respect that. Every single staff member we met was so friendly and so good with our kids. We left with a binder providing our kids well check info, our kids got some goodies and overall great service!

Very good care. I have been to this hospital multiple times. The ER is very efficient and ran…read moresmoothly. They are compassionate and knowledgeable. The doctors and nurses are very professional. My dad has been sick with kidney failure needed to be seen, they actually referred his care to the doctor who's seen him for 8 years. I am impressed! Upon admitting him the doctor didn't let his ego get in the way for the best care for my Dad. He wanted to do what was in the best interest of my Chronically ill father and called his doctor before administering any of his own opinions without knowing his previous medical history. The nurses in the patient rooms have gone above and beyond with their attentiveness and care. My dad can't do anything for himself, and they were fast to attend to anything he needed help with. They ran many tests and have a plan of action of improving his quality of care and life.

If I could give this place a negative 10, I would. When I think of prison hospitals, this is what I…read morethink of. It's a dump and the ppl hate their jobs. I don't know if it's inexperience or what but attitudes don't require experience. If you can avoid this ER, do it. These ppl are horrible. The staff is unbelievably rude. When my husband tried to tell them how to get blood out of him, they immediately started treating him like some drug addict. Uhm, no, he has always had issues with his veins due to high blood pressure but when he tried to tell them how his doctor does it, they said to him, "well this is not your doctor, so..." what? I think he knows his body. They saw he had great insurance so instead of listening to him they started poking and prodding not even asking what was going on. It was insane. No compassion, no care. Why are yall even there? Just because you have a license to practice medicine does NOT mean you know better than the person you are treating. Also, pretty sure you took an oath to care for others and if this is your idea of care, please, change professions immediately. If you have no empathy for ppl, why even do this job? It's so disheartening when these medical "professionals" see you as a dollar and not a human. We will never give these ppl another dime of our money, insurance or not. But, I won't complain without offering a solution. So, We left and went to Royse city ER, those folks are fantastic! Sweetest, most compassionate ppl. Go there if you can. Best ER around, Royse city.

I don't know why so many bad reviews? It's my 1st time here and everyone was amazing and caring…read more Even the food was good and facility is clean

I'm not sure if this is a teaching hospital or what, but no one here on staff seems to know what…read morethey're doing. My father came here because we thought he had sepsis. He had multiple tests done and when we asked what the results where, it's was always "I don't know". One of the nurses asked if I wanted to take a photo of the results so I could know what was on there and I was like "Isn't it your job to explain that to me? I can't understand that". Our nurse was very nice, but she also barely spoke English so there was many misunderstandings about my father's treatment. Everyone is kind, but very clueless. Couldn't help us figure out how to turn the lights on in the room as well.

My fiance and I went in for a mass under his armpit area . We were greeted by an amazing team…read moreupfront and seen in the span of 5 minutes. If you have the chance to meet Jan she was amazing and the discharge process was quick. Jan was so welcoming and kind . The RN and Doctor did amazing and the care they showed my fiance was unforgettable. We hopefully won't be back too soon, but if need be. We will definitely choose this location again.

This hospital is by far the best hospital I've ever been too. The doctor and 2 nurses were…read moreabsolutely amazing, I've been experiencing issues with my back and disk and I've been in SO much pain it's been unreal and the first ER I went too by my job didn't really do much of anything to help me except inject me with morphine and a steroid and send me home. These doctors and nurses actually asked me about my issue, they did more tests so that they could possibly find my issue out and they gave me medicine that actually helped my pain and injections that numbed the muscles. Me and my boyfriend were so amazed by the service and the attention to detail from the doctor and nurses. I am so so so grateful for my experience there.

I went in yesterday after my primary refusing to see me and a 13 hour wait time at care now. Staff…read morewas wonderful, ran tests and was out with medication within 2 hours. Thank you to the staff, nurses and doctors.

The staff at Surepoint are amazing! They truly care about their patients and wanting to help those…read morein need. Quality emergency care and quick service!!

I've been using Baylor Family Medical for 20 years now for issues great and small. This was my…read moreannual visit but to their new building. It is much larger than the old North Garland facility with what looks to be an emergency center in part of the building. After circling one time to get my bearings of where the clinic area was located I entered. I should say the reason I've stayed with Baylor all these years is personal, friendly service and diagnostic advanced care. So it was good to know progress and growth had not dampened those attributes, but as one should expect- made positive strides in my opinion to advance both service and care with a bit more speed. Being employed in tech I immediately appreciate their use of new "stuff", from the Phone app to the gear they employ for even my simple checkup. Nothing like speed when your waiting on the numbers! Service- It's a big place but after determining where clinic was from the entryway shingle, I was greeted warmly and escorted to the area where my new doctor served. Short wait- very good first visit with "new" Dr- some diagnostic tech and I'm done. While I was out in under 1 hr, even with a meet/greet the new doctor, I felt very good about the visit and Baylor. This was a Friday the 13th visit but I had some lab results on Saturday via the Baylor app and full results with Doctor recommendations Sunday evening. Pleased to say the least - 5/5!

Let me start by saying that I have used doctors in this system for over 30 years. (I miss Dr…read more Hoss.) The doctors, nurses and medical staff working for Baylor are always great. However, BSW is now adding an extra $300 "Hospital Facility Fee" to every doctor visit. My last doctor visit was $300 to see the doctor, $150 for blood tests done in the dr office, and a $300 Hospital Fee. $750 for a single office visit. Baylor is "nonprofit" in the same way the Epstein Class are "taxpayers". (Their CEO made 10 million dollars last year, and nobody on the board was paid less than a million. So...)