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Medical City

2.7 (12 reviews)
Open • Open 24 hours

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Everyone was very attentive and kind. Very new and very clean. The layout was confusing, but the staff was helpful.

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Wylie ER

Wylie ER

3.8(40 reviews)
4.4 mi

My initial dealings and therapy were great at the North Richland Hills, Texas location. I still…read morehave a good rapor with them. However since my release in Jan 2025 things with ATI have gone south. On 23 Mar 26, both my Medicare provider and I made an appointment as patient care thought PT would help in pain management. 8 pre-approved visits and then a Dr referral needed. 25 Mar, ATI canceled the appointment only to call and want to reschedule my original appointment for the 27th on the 27th. I didn't call back as I had a Dr appointment on the 31st and got the Dr referral. I then didn't go due to another medical issue. 10 Apr, I went into the NRH location and made an appointment for13 Apr. Today they canceled my appointment again only to call again to reschedule. I am tired of being a ping pong ball with an office that doesn't know its right from left. No personal or info changed. Richard Lilly Haltom City, Texas

AWFUL experience. I have small veins that roll and asked for a butterfly needle as it goes into my…read morevein easier. The nurse disregarded my request and kept stabbing around in my arm while I screamed in pain. I had to ask more than one to do my other arm. When she did that AND used the small needle it went in so easy. The DR if you can call him that had one foot out the door the entire time he was talking to me- and was literally guessing what was wrong. Horrible I could be dying in a gutter I'd take that over going back here. The fact that they can even charge me for this visit as healthcare is a joke.

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Wylie ER - Waiting Room

Waiting Room

Wylie ER - Pediatric Room

Pediatric Room

Wylie ER

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Baylor Scott & White Emergency Hospital - Murphy

Baylor Scott & White Emergency Hospital - Murphy

2.2(53 reviews)
4.9 mi

I have been here 3 times in last 3 months. Very compassionate and top notch. Dr Sartan saw me for…read morelow blood pressure and left no stone unturne. In today for possible gout in ankle. They want you to feel as comfortable as possible. Awaiting x rays. My hubby was here last week with 2 cracked ribs. P. S. we wated less than 15 minutes to be seen. Major plus. Not a place for surger, but great diagnostics and care! I would like to add that Dr. Rohan Datta is a rising star. Bedside manner Impeccabl, knowledgeabl, kind, patient and referred me to orthopedic. Love this ER

I've been here twice, the first time for myself and the second time for my fiancée. The first time…read morea male nurse at the er side called my named but sighed and looked like he did not want to be there. He was rolling his eyes and being all down. A nurse saw that and took over. We came back today and unfortunately we have this guy. He acts so depressed like he hates his job and has not smiled or anything once. All the other nurses are being kind and nice but when we ask him anything he just gets upset to the point we are not asking any questions and just want to check out and go somewhere else. We literally asked where cysts come from and he rolls his eyes, sighs and says "I don't know." I understand nursing is hard. But when it comes to the point where every time I come in he is acting the same way, we shall take our business elsewhere so we don't burden this guy with work or cause him any more rudeness towards us. People come here feeling their worst just to be treated like trash from a dude with a bad hairline who has to cover it with a bandana.

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Baylor Scott & White Emergency Hospital - Murphy
Baylor Scott & White Emergency Hospital - Murphy
Baylor Scott & White Emergency Hospital - Murphy

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Lake Pointe Medical Center - Emergency Room

Lake Pointe Medical Center

2.6(5 reviews)
2.9 mi

If I could give this place a negative 10, I would. When I think of prison hospitals, this is what I…read morethink of. It's a dump and the ppl hate their jobs. I don't know if it's inexperience or what but attitudes don't require experience. If you can avoid this ER, do it. These ppl are horrible. The staff is unbelievably rude. When my husband tried to tell them how to get blood out of him, they immediately started treating him like some drug addict. Uhm, no, he has always had issues with his veins due to high blood pressure but when he tried to tell them how his doctor does it, they said to him, "well this is not your doctor, so..." what? I think he knows his body. They saw he had great insurance so instead of listening to him they started poking and prodding not even asking what was going on. It was insane. No compassion, no care. Why are yall even there? Just because you have a license to practice medicine does NOT mean you know better than the person you are treating. Also, pretty sure you took an oath to care for others and if this is your idea of care, please, change professions immediately. If you have no empathy for ppl, why even do this job? It's so disheartening when these medical "professionals" see you as a dollar and not a human. We will never give these ppl another dime of our money, insurance or not. But, I won't complain without offering a solution. So, We left and went to Royse city ER, those folks are fantastic! Sweetest, most compassionate ppl. Go there if you can. Best ER around, Royse city.

I LOVE this medical center. Their E.R always runs so smoothly. You will definitely get in & checked…read moresuper fast compared to other big hospitals in Dallas. When I have gotten sick while being in Dallas, I always prefer to drive here then to go to any hospital in Downtown. The nurses, doctors, & medical billers are so efficient & very understanding in whatever it is you are going through. They go out of their way to make you feel comfortable when you are in pain. They don't just treat you as another patient. They are seriously so good with their patient care. Trust me, the drive is worth it. They know what they're doing. & nowadays, you don't get that type of care anywhere.

Baylor Scott & White - Lake Pointe

Baylor Scott & White - Lake Pointe

2.2(82 reviews)
4.8 mi

We were in a bad accident Friday night and the ambulance took my granddaughter and her boyfriend to…read moreLakepointe which is now Baylor Scott and White. My husband and I followed in a Rowlett police car. I have read some not so good reviews about this hospital but they were so kind and supportive with our kids. They were very attentive and went out of their way to make the children feel comfortable. Everyone was checked out thoroughly and we were all able to all go home with bruises and abrasions but we are all ok. Everyone from the receptionist in the ER lobby to the nurses and Doctors who were on duty that night were awesome! Shout out to the EMT's, Rowlett police and to the other emergency services that showed up that night to help us, thank you! You were all so nice, helpful and supportive.

While there were a few nurses who were genuinely kind, attentive, and made me feel comfortable…read moreduring recovery, the guidance and support surrounding my baby's feeding -- one of the most critical parts of newborn care -- were completely inadequate and filled with misinformation. Immediately after birth, my baby showed no interest in feeding. I was told by multiple nurses that this was "normal" and that babies born via C-section often have amniotic fluid in their stomachs that keeps them "full." I asked repeatedly if it was normal for him to go so long without eating and whether I should begin pumping to stimulate my milk supply. Each time, I was brushed off and told to "just keep doing skin-to-skin." I was never offered a hospital-grade breast pump or given any meaningful guidance on how to ensure my baby was getting the nutrition he needed. For over six hours, my baby barely ate. When he finally did, it was only for a few minutes and extremely painful. I continued to express concern about how long he was going between feedings, but every nurse I asked insisted this was fine. I was told his stomach could only hold "a teaspoon" at a time -- a statement that I now know is completely false. Not one person took the time to properly assess the situation or explain what steps I could take to encourage feeding and support my milk production. What makes this worse is that even the lactation nurse, whose specific role is to assist with breastfeeding and milk supply, did absolutely nothing to help me. She did not attempt to guide me through a feeding, observe a latch, offer techniques, or explain how to stimulate milk production when the baby wasn't eating. I was left to figure it out alone, in pain, and increasingly anxious about my baby's lack of interest in feeding. By discharge, my baby had fed poorly the entire hospital stay, and I continued to experience significant pain during feedings. I specifically asked the discharge nurse to check for a tongue tie because of the pain and shallow latch. She looked briefly and said there wasn't one. The very next day, my pediatrician immediately identified a tongue tie and was shocked it had been missed. A pediatric dentist later confirmed my baby had a stage 3 tongue tie and a top lip tie, both of which were severely restricting his ability to latch and feed. At that first pediatrician visit, I also learned my baby had lost 14 ounces from his birth weight over the 3 days since delivery -- an alarming and preventable amount of weight loss. The pediatrician explained that newborns should be eating every 2-3 hours and can typically hold about an ounce per feeding, not a teaspoon as your staff claimed. Because of this misinformation and lack of early intervention, we are now having to breastfeed every two hours, supplement with formula, and pump constantly to rebuild my milk supply and help my baby regain weight. This experience has left me angry, heartbroken, and deeply disappointed. I trusted the hospital staff to guide me -- especially as a first-time mother recovering from major surgery -- and instead, I was given inaccurate information, dismissed when I voiced legitimate concerns, and denied the help that could have prevented my baby's early feeding struggles. The repeated misinformation, lack of urgency, and failure to provide basic lactation support were unacceptable and potentially harmful. I am requesting that this incident be formally reviewed and that action be taken to ensure this does not happen to another mother and baby. Staff should be retrained on newborn feeding protocols, early milk stimulation, and the identification of oral ties that can seriously impact feeding. The role of lactation support also needs to be evaluated, as the lack of assistance I received from the designated lactation nurse was inexcusable.

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Baylor Scott & White - Lake Pointe
Baylor Scott & White - Lake Pointe

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Medical City - emergencyrooms - Updated May 2026

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